Fortnum & Mason Reviews 

53,669
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 22,382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the items are exceptionally fresh, beautifully packaged, and serve as wonderful presents for birthdays, anniversaries, and other festive holiday celebrations. Buyers are especially pleased with the fast shipping times, easy-to-use website, and the reliable assistance provided when organizing time-sensitive deliveries for loved ones. However, some people mentioned that fragile goods occasionally arrived damaged because of inadequate protection inside the shipping boxes. Reviewers additionally noted occasional delivery delays, missing components in gift baskets, or frustrating communication difficulties when trying to coordinate specific arrival dates with customer service.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality and... See more

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting prompt and fast arrival times as... See more

Quality

Consumers find quality to be exceptional, praising the high standards and delicious goodies. Many reviewers... See more

Order

People report positive experiences with order processes, highlighting how easy and seamless it is to purchase... See more

Service

Reviewers mention positive feedback about service, highlighting efficient experiences from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I order from F&M almost every year at Christmastime. I’ve had afternoon tea at their London store several times, & it’s fantastic. Excellent food, service, & tea. I’ve received 2 hampers from my hu... See more

Company replied

Rated 5 out of 5 stars

Always love my purchases from here. Swift delivery, beautiful packaging and superb items. From conserves and chocolates to dog treats and hampers... recipients always delighted. The musical biscuit ti... See more

Company replied

Rated 5 out of 5 stars

I had forgotten to arrange delivery of a birthday gift for a family member, although I had already identified the Fortnum & Mason items I wanted to send. F&M delivered next day, even though it was a S... See more

Company replied

Rated 5 out of 5 stars

Ester on the meat deli department Is just fabulous every time my husband Alan and I come in ester always makes you feel so welcome ( we always buy more than we came in for ) because she will tel... See more

Company replied


Company details

  1. Corporate Gift Supplier
  2. Coffee Shop
  3. Cookie Shop
  4. Gift Basket Store
  5. Gift Shop
  6. Tea Store

About Fortnum & Mason

Written by the company

Welcome to Fortnum & Mason.

Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.

In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.

Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.

Contact info

This Way To All The Lovely Things...

Joyful gifts and exceptional food & drink await at Fortnum & Mason.

4.5

Excellent

TrustScore 4.5 out of 5

54K reviews

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4.5

All reviews

(53,669)

21,836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hunny pot basket

Everything was as described, basket is very well made no defects.
Delivered on time and packaging was excellent to ensure no damage by delivery service.

July 22, 2026
Rated 5 out of 5 stars

Honey pot hamper

There was a small issue with the packaging of one of the items in my honey pot hamper but they resolved it so easily for me.

July 22, 2026
Rated 4 out of 5 stars

about the product

about the product, something not so nice. like the crackers, when received, i realized white pepper in ingredients, it's not stated on cover, not the main ingredients, but dominated the taste.

July 22, 2026

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