I order from F&M almost every year at Christmastime. I’ve had afternoon tea at their London store several times, & it’s fantastic. Excellent food, service, & tea. I’ve received 2 hampers from my hu... See more
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Review summary
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Always love my purchases from here. Swift delivery, beautiful packaging and superb items. From conserves and chocolates to dog treats and hampers... recipients always delighted. The musical biscuit ti... See more
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I had forgotten to arrange delivery of a birthday gift for a family member, although I had already identified the Fortnum & Mason items I wanted to send. F&M delivered next day, even though it was a S... See more
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Ester on the meat deli department Is just fabulous every time my husband Alan and I come in ester always makes you feel so welcome ( we always buy more than we came in for ) because she will tel... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
54K reviews
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Was delivered a day late and it was a…
Was delivered a day late and it was a fresh food item this is not the first time things have gone wrong with a fortnums delivery, it has made the decision easy about not rejoining the friends club
July 24, 2026
May use AI-assist with repliesRead more
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Fast delivery on the chosen day
Fast delivery on the chosen day
Great package as aways
July 24, 2026
Reply from Fortnum & Mason
Dear Ms Jones,
Thank you for taking the time to share your positive experience with us!
We are delighted your order arrived promptly on your chosen day and was beautifully packaged. We look forward to welcoming you back again soon for more delights!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Dee,
Thank you for taking the time to share your positive experience with us!
We are delighted your order arrived on time, beautifully packed and filled with delicious treats. We hope you enjoy every last bite!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Very efficient ordering and delivery
Very efficient ordering and delivery. Great products.
July 24, 2026
Reply from Fortnum & Mason
Dear Kevin,
Thank you for taking the time to share your positive experience with us!
We are delighted that you found the ordering and delivery process so efficient and enjoyed our products. We hope to welcome you back again soon for more delights!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Quality products. Quality service.
Excellent selection of quality products in various price ranges that make lovely presents. Packaging and delivery is first class
July 24, 2026
Reply from Fortnum & Mason
Dear Clive,
Thank you for taking the time to share your positive experience with us!
We are delighted you enjoyed our selection and found something perfect for gifting. It is also lovely to hear that the packaging and delivery met our high standards. We hope to welcome you back again soon!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Marilyn,
Thank you for taking the time to share your positive experience with us!
We are delighted that you are pleased with the quality of your bag and that it arrived so promptly!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
The contents of the hamper were well…
The contents of the hamper were well received and the quickness of the delivery was excellent.
July 24, 2026
Reply from Fortnum & Mason
Dear Steve,
Thank you for taking the time to share your positive experience with us!
We are delighted the hamper was so well received and arrived promptly. We hope the recipient thoroughly enjoys every delicious treat inside!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
We are still awaiting chocolates that…
We are still awaiting chocolates that was out of date we still haven't received those .please check denise larkin .6 georgian walk st leonards on sea Tn380gu
July 30, 2026
Reply from Fortnum & Mason
Dear Aly,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We have located your previous correspondence, and we will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
Great produce
Great produce. Easy to order and quick delivery. Love the gluten free biscuits and the Breakfast Blend tea bags
July 30, 2026
Reply from Fortnum & Mason
Dear Sue,
Thank you for taking the time to share your positive experience with us!
We are delighted you enjoyed our gluten-free biscuits and Breakfast Blend tea bags, and that ordering and delivery were both quick and easy. We hope to welcome you back again soon for more delights!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Delivered on time and in amazing…
Delivered on time and in amazing packaging, thank you.
July 30, 2026
Reply from Fortnum & Mason
Dear Lucy,
Thank you for taking the time to share your positive experience with us!
We are delighted your order arrived on time and that you were impressed with the packaging. We hope you enjoy your purchase!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
I had such a lovely experience
I had such a lovely experience. I couldn’t find the item I was looking for and one of the gentleman in the store took me to the item. He was so helpful and friendly. The staff at the checkout were also really polite and helpful.
July 31, 2026
Reply from Fortnum & Mason
Dear Emma,
Thank you for taking the time to share your positive experience with us!
We are delighted that our colleagues were so friendly and helpful throughout your visit, from locating the item to assisting you at the checkout. We hope to welcome you back again soon!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Wonderful purchases
Wonderful purchases! Some for friends some for me!
Perfectly wrapped.
Thank you Fortnums you are THE best!
July 29, 2026
Reply from Fortnum & Mason
Dear Stephanie,
Thank you for taking the time to share your positive experience with us!
We are delighted that your purchases, both for yourself and your friends, arrived beautifully wrapped. We trust the contents were thoroughly enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Delivery
I was concerned that because my requested delivery was to N.Ireland there would be delay. However it went exactly as I had been advised for which I was very grateful. So thank you F & M.
July 22, 2026
Reply from Fortnum & Mason
Dear Les,
Thank you for taking the time to share your positive experience with us!
We are delighted your delivery to Northern Ireland arrived exactly as advised and that everything went smoothly. We truly appreciate your kind review and hope you enjoy your Fortnum’s purchase!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Only thing ever wrong is the so called…
Only thing ever wrong is the so called surprise next time you order. It’s never worked. Would be better if they just gave regular customers the odd treat not a promise that fails.
July 30, 2026
Reply from Fortnum & Mason
Dear Steve,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We will be reaching out to you to discuss the situation further.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Andonella,
Thank you for taking the time to share your positive experience with us!
We are delighted that you found our gift to be such a fabulous choice, and we hope it was warmly received!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear MWatson,
Thank you for taking the time to share your positive experience with us!
We are delighted that Piglet arrived quickly and that you were pleased with the quality. We hope he is very much enjoyed!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Excellent as always
July 23, 2026
Reply from Fortnum & Mason
Dear Craig,
Thank you for taking the time to share your positive experience with us!
We are delighted that your experience was excellent once again and truly appreciate your continued custom!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
After telephoning my order,with a very…
After telephoning my order,with a very helpful member of staff,I received a message to say when it was arriving,and it duly arrived,perfect
July 30, 2026
Reply from Fortnum & Mason
Dear Clive,
Thank you for taking the time to share your positive experience with us!
We are delighted our colleague was so helpful and that your order arrived perfectly, with clear delivery updates along the way. We hope you thoroughly enjoy it!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Paddington bear
I purchased Paddington bear for my new baby nephew it came on time and was perfect in every way
The new mum and dad was so thrilled with it couldn’t stop looking at it
July 23, 2026
Reply from Fortnum & Mason
Dear R C,
Thank you for taking the time to share your positive experience with us!
We are delighted that Paddington Bear arrived on time and was perfect for your new baby nephew. It is wonderful to hear how thrilled the new mum and dad were with such a special gift. We hope he will be treasured for many years to come!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Kate,
Thank you for taking the time to share your positive experience with us!
We are delighted that you enjoyed both the product and its beautiful presentation tins. We hope you continue to enjoy them!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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