I order from F&M almost every year at Christmastime. I’ve had afternoon tea at their London store several times, & it’s fantastic. Excellent food, service, & tea. I’ve received 2 hampers from my hu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Always love my purchases from here. Swift delivery, beautiful packaging and superb items. From conserves and chocolates to dog treats and hampers... recipients always delighted. The musical biscuit ti... See more
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I had forgotten to arrange delivery of a birthday gift for a family member, although I had already identified the Fortnum & Mason items I wanted to send. F&M delivered next day, even though it was a S... See more
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Ester on the meat deli department Is just fabulous every time my husband Alan and I come in ester always makes you feel so welcome ( we always buy more than we came in for ) because she will tel... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
54K reviews
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After telephoning my order,with a very…
After telephoning my order,with a very helpful member of staff,I received a message to say when it was arriving,and it duly arrived,perfect
July 30, 2026
Reply from Fortnum & Mason
Dear Clive,
Thank you for taking the time to share your positive experience with us!
We are delighted our colleague was so helpful and that your order arrived perfectly, with clear delivery updates along the way. We hope you thoroughly enjoy it!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Paddington bear
I purchased Paddington bear for my new baby nephew it came on time and was perfect in every way
The new mum and dad was so thrilled with it couldn’t stop looking at it
July 23, 2026
Reply from Fortnum & Mason
Dear R C,
Thank you for taking the time to share your positive experience with us!
We are delighted that Paddington Bear arrived on time and was perfect for your new baby nephew. It is wonderful to hear how thrilled the new mum and dad were with such a special gift. We hope he will be treasured for many years to come!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Kate,
Thank you for taking the time to share your positive experience with us!
We are delighted that you enjoyed both the product and its beautiful presentation tins. We hope you continue to enjoy them!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent customer service
Excellent customer service. Comfortable surroundings. Seating lovely. Great pictures on the wall. Just an all round wonderful visit
July 23, 2026
Reply from Fortnum & Mason
Dear Lisa,
Thank you for taking the time to share your positive experience with us!
We are delighted that you received excellent service and enjoyed our comfortable surroundings, from the lovely seating to the pictures on the walls. We hope to welcome you back for another memorable visit soon!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Susan,
Thank you for taking the time to share your positive experience with us!
We are delighted to be one of your favourite places to visit in London and look forward to welcoming you back again soon!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent in every step
Luxury products, excellent service and arrived packaged perfectly & on time.
I would highly recommend this company for every one. I will do business again.
Kind Regards
July 30, 2026
Reply from Fortnum & Mason
Good morning,
Thank you for taking the time to share your positive experience with us!
We are delighted that you enjoyed our products and that your order arrived beautifully packaged and on time. Your recommendation means a great deal to us, and we look forward to welcoming you back again soon!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
It was excellent and easy!
July 30, 2026
Reply from Fortnum & Mason
Dear Chris,
Thank you for taking the time to share your positive experience with us!
We are delighted you had such an excellent and effortless experience with us!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Well packaged champagne and correct…
Well packaged champagne and correct message on the label thank you
July 29, 2026
Reply from Fortnum & Mason
Dear Kb,
Thank you for taking the time to share your positive experience with us!
We are delighted the champagne arrived beautifully packaged and that the personalised label was just right. We hope it made the occasion extra special.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Item sent to family member
Item sent to family member. Arrived on time and kept fully up to date with the delivery. Thanks
July 30, 2026
Reply from Fortnum & Mason
Dear Gerry,
Thank you for taking the time to share your positive experience with us!
We are delighted your gift arrived on time and that you were kept fully informed throughout the delivery. We hope your family member thoroughly enjoyed it!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Lovely basket with all the goodies…
Lovely basket with all the goodies inside. Pooh bear with the honey very nice.
July 28, 2026
Reply from Fortnum & Mason
Dear Caroline,
Thank you for taking the time to share your positive experience with us!
We are delighted that you enjoyed the beautiful basket and all its treats, especially the charming Pooh bear and honey. We hope it brought plenty of joy!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Totally reliable and prompt
July 30, 2026
Reply from Fortnum & Mason
Dear David,
Thank you for taking the time to share your positive experience with us!
We are delighted you found our service reliable and prompt, and we look forward to welcoming you again soon!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
It was easy to order on line my two…
It was easy to order on line my two parasol came in good condition and the products well wrapped
July 30, 2026
Reply from Fortnum & Mason
Good morning,
Thank you for taking the time to share your positive experience with us!
We are delighted that ordering online was easy and that both parasols arrived safely and carefully packaged. We hope you enjoy them!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Lee,
Thank you for taking the time to share your positive experience with us!
We are delighted to be your new favourite shop and look forward to welcoming you again soon!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
delivery of welcome pack
July 28, 2026
Reply from Fortnum & Mason
Dear Alan,
Thank you for taking the time to share your positive experience with us!
We are delighted that your welcome pack arrived safely and hope you enjoy everything inside!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Susan,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the prompt delivery.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Good value hamper
Packaging was great. Cheese arrived in perfect condition. Good value hamper. Would recommend for cheese lovers and will buy again.
July 30, 2026
Reply from Fortnum & Mason
Dear Michael,
Thank you for taking the time to share your positive experience with us!
We are delighted that your hamper arrived beautifully packaged, with the cheese in perfect condition. It is lovely to hear you found it excellent value and would recommend it to fellow cheese lovers. We look forward to welcoming you back again soon!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The gift was really well received it…
The gift was really well received it looked beautiful and the contents were fabulous
July 30, 2026
Reply from Fortnum & Mason
Dear Janet,
Thank you for taking the time to share your positive experience with us!
We are delighted the gift was so well received and that both its beautiful presentation and fabulous contents made such a wonderful impression. We hope to welcome you back again soon.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
First class service and products
First class service and products. Arrived very well packaged and perfectly on time.
Highly recommend.
July 23, 2026
Reply from Fortnum & Mason
Dear Debbi,
Thank you for taking the time to share your positive experience with us!
We ar delighted your order arrived on time and beautifully packaged. Your recommendation means a great deal to us, and we hope you enjoy your Fortnum’s treats!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Claire,
Thank you for taking the time to share your positive experience with us!
We are delighted that your experience was quick and easy, and that your order arrived promptly. We hope you enjoy your purchase!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us, and we hope to receive your custom again soon.
Fortnum & Mason Customer Services
My package was delivered with care
My package was delivered with care - it looked thoughtfully put together
Thank you
July 30, 2026
Reply from Fortnum & Mason
Dear Naa Adjeley,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided and welcome your feedback on our packaging.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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