Franke UK Ltd Reviews 

This company provides a complete range of spare parts and is very efficient in processing orders.

Lucky for me that Natalie took my call when I phoned for help with a tap valve. She was efficient, most helpful, patient ( I’m 78 and it doesn’t always happen!) friendly and she made it a very pleasant experience. Well done Natalie 👏👏

I was unable to remove the lever when I needed to replace the cartridges. The 2.5 mm Allen key (SP3311, as specified in the handbook) could not loosen the screw at the bottom of the lever, and the edges of the screw appeared to wear down quickly, suggesting the metal may be too soft. I purchased a new 2.5 mm Allen key but experienced the same issue. The key did not seem to grip the screw properly, as it felt slightly loose.
Franke later recommended trying a 3 mm or 3.5 mm Allen key, explaining that these might help remove a rounded grub screw if the original size had worn it down after multiple attempts. I tried a 3 mm key, but it appears to be too large and cannot fit in to remove the screw.
Franke ultimately advised that the only remaining option might be to remove the tap and drill the part out, which turns a simple cartridge replacement into a costly operation.
In general, I have purchased three Franke taps (as well as a sink) over the past 10 years, and this is now the third time I have replaced the cartridges. On each occasion, I have encountered the same difficulty when trying to remove the levers, which makes routine maintenance unnecessarily challenging.
Despite the otherwise expensive but excellent quality of Franke products, this recurring issue may be something worth bringing to the attention of the production team.

After a fault with our tap the company, having diagnosed the problem, arranged an engineer to visit (Martin) The engineer called on the morning of the visit to confirm his arrival time and completed the work. He gave lots of information on what was being undertaken and why and also gave further advice.

On looking for a replacement plug for a 20 year old sink I can't praise highly enough the customer service from Natalie. On sending a photo of my sink there were two possible plugs and on ordering the first one which didn't quite fit, I was immediately sent the second one which fits and works perfectly. I'm very impressed with the friendliness, speed and efficiency of service. Thanks Natalie

Stuart, the engineer, was really knowledgeable, highly efficient and a pleasure to talk to.

Dan took ever care and attention to us as customers and took time to try and solve the problem.He went the extra mile.

Not sure if date of visit is correct but review is genuine

Excellent experience all around. Cody, the technician was on time, quick and efficient.

Had my annual service for my boiling tap today. Cody carried the out the service and he was efficient, polite and certainly knew what he was doing. I’ve also had a Franke sink installed since my last service and I was checking with him I was using the right cleaning product to keep my sink in a good condition and he told me about the cleaning product you do for coloured sinks, which I have purchased. I love my boiling tap and sink and want to keep them looking good. Today’s service call was excellent.

A joined up approach between company and engineer. Dan was outstanding, he phoned in on his way and when he arrived his friendly manner and professional demeanour put my mind at rest. He completed the job by giving me a full demonstration. Excellent!

Cody the technician was brilliant - was helpful and answered all my questions.

Martin the engineer was very helpful, got our problem resolved, gave clear instructions, overall excellent customer care. Thankyou

Problem got resolved.
Technician (Mike) was very pleasant and efficient.

Efficient booking system.
Cody arrived at the arranged time and fixed the problem explaining what was wrong and what he was doing.

When I had a problem with my 2 year old Franke combination tap, my usual sources (Google, YouTube) came up with nothing. I used the Franke website to ask for advice, with very low expectations of any response at all. Within three days, I received an email, including an explanation of what had probably happened, clear instructions on solving it and a link in case I needed any materials. Ten minutes later, the tap was working. Thank you.

Helpful on email and when Martin attended he was very approachable and spent some time explaining things to me about the product we have as we have only just moved into our house and had not been left any instructions!

Frankie have replaced my kitchen waste disposal unit no questions asked great service and fast delivery of replacement unit

Dan has serviced our Frankie hot water tap for last 3 years & as always he does a fab job. He rings in advance of the appointment and maintains the tap in tip top condition. Great to hear from Dan that after the last visit the tap is almost new condition. Thank-you Dan, you are a great credit to Franke.

Dan was brilliant

Nice guy and did a great job

Engineer visited on time and fixed the problem with minimum of disruption. Cody was extremely helpful and a credit to his company