I was having a problem with my Minerva hot water tank not heating the water. I contacted Franke UK by email and received a very quick response from their employee named Ben Schofield. He advised me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very quick response to my emails, replacement part sent immediately, and due to good design, was easy to fit. This was my second Franke tap & would recommend them due to long lasting quality products... See more
Company replied
We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
Company replied
Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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After a initial problem I was contacted…
After a initial problem I was contacted by a Natalie Jones who swiftly sorted my query and supplied me with a replacement item. Excellent service.
March 16, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a good experience—it really means a lot to us.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
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Great Customer Service
Natalie was really helpful - brilliant customer service - she was responsive, friendly and solution-focussed. She quickly organised replacement part.
March 17, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
Martin provided an excellent service on…
Martin provided an excellent service on my tap and helpfully suggested taking out a maintenance contract to cover the work.
March 6, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your review and for taking the time to share it with us.
All the best,
The Franke UK Team
Stuart really knew his stuff…
Stuart really knew his stuff immediately; very thorough, clear, informed, knowledgeable and generally great. Also, it's always easy to get in touch with Franke to set up a visit, and their communication is always clear.
March 11, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Our technician Martin
Our technician Martin, arrived promptly assessed the issue and using replacement parts completed the call out in a timely manner. Excellent service!
March 9, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
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Efficient and helpful replacement of my…
Efficient and helpful replacement of my ancient water boiler with a new one by Stuart, who explained everything clearly
March 11, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review and for taking the time to share your experience with us!
All the best,
The Franke UK Team
Excellent service
Easy to book. Cody telephoned on the morning to confirm he would arrive within the hour. Quickly diagnosed the problem and resolved it. He also noticed the tap was dripping slightly and replaced a part to stop this.
March 9, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Great customer service
Quick, friendly and helpful support received. Franke provided replacement parts within a couple of days to solve the issue I had. Special thank you to Natalie who dealt with my request professionally and rapidly.
February 25, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear about your experience, and thank you for taking the time to share it with us.
All the best,
The Franke UK Team
I bought a Franke Minerva 3to1 tap
I bought a Franke Minerva 3to1 tap about 12 years ago. The hot and cold water leaver has been excellent, the instant boiling water facility less so. The instant boiling water boiler failed within 13 months and was replaced under guarantee. We found the filter laster about 6 months before the flow of water reduced so much that this facility was no longer useful. This was a great surprise as we live in an area of very soft and clean water. Finally after 12 years the seals have failed resulting in a significant water leak and potential repair bill. We decided to revert to a standard hot and cold water tap.
March 9, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your feedback, although we’re sorry to hear that your experience with your Minerva 3-in-1 tap hasn’t been entirely positive over the years.
We’re pleased to know the standard hot and cold mixer performed well for you, but we appreciate how frustrating it must have been to encounter issues with the boiling water system.
While it’s reassuring that the original boiler was replaced under guarantee, we’re sorry that the lifespan of the filters and, later, the seal failure have led to disappointment. This isn’t the experience we want for our customers, especially after such long-term use.
Should you wish to consider a boiling water tap in the future, please contact the team on ks-info.gb@franke.com FAO Jonny and we can provide any assistance or insight required.
Thank you again for your feedback — it’s genuinely valuable in helping us improve our products and service.
Best regards
The Franke UK Team
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The engineer was extremely helpful
The engineer was extremely helpful. However the call out fee itself was expensive
March 5, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your positive review. We're delighted that our engineer was able to help. We also appreciate your comments regarding the call-out fee and will ensure your feedback is passed on.
Best regards
The Franke UK Team
Great Turnaround
This company provides a complete range of spare parts and is very efficient in processing orders.
March 7, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review!
All the best,
The Franke UK Team
Lucky for me that Natalie took my call…
Lucky for me that Natalie took my call when I phoned for help with a tap valve. She was efficient, most helpful, patient ( I’m 78 and it doesn’t always happen!) friendly and she made it a very pleasant experience. Well done Natalie 👏👏
March 2, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback—what a pleasure to read! 😊
We’re so pleased to hear that you had such a positive experience with Franke. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
unable to remove the lever
I was unable to remove the lever when I needed to replace the cartridges. The 2.5 mm Allen key (SP3311, as specified in the handbook) could not loosen the screw at the bottom of the lever, and the edges of the screw appeared to wear down quickly, suggesting the metal may be too soft. I purchased a new 2.5 mm Allen key but experienced the same issue. The key did not seem to grip the screw properly, as it felt slightly loose.
Franke later recommended trying a 3 mm or 3.5 mm Allen key, explaining that these might help remove a rounded grub screw if the original size had worn it down after multiple attempts. I tried a 3 mm key, but it appears to be too large and cannot fit in to remove the screw.
Franke ultimately advised that the only remaining option might be to remove the tap and drill the part out, which turns a simple cartridge replacement into a costly operation.
In general, I have purchased three Franke taps (as well as a sink) over the past 10 years, and this is now the third time I have replaced the cartridges. On each occasion, I have encountered the same difficulty when trying to remove the levers, which makes routine maintenance unnecessarily challenging.
Despite the otherwise expensive but excellent quality of Franke products, this recurring issue may be something worth bringing to the attention of the production team.
March 5, 2026
Unprompted review
Reply from Franke UK Ltd
Thanks for your feedback—though we're really sorry to hear things have not gone as expected.
We will be in touch to address your comments concerning the issues you have raised.
We really appreciate you bringing this to our attention.
All the best,
The Franke UK Team
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Excellent service.
After a fault with our tap the company, having diagnosed the problem, arranged an engineer to visit (Martin) The engineer called on the morning of the visit to confirm his arrival time and completed the work. He gave lots of information on what was being undertaken and why and also gave further advice.
February 26, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your 5 star review and for taking the time to share it with us.
All the best,
The Franke UK Team
On looking for a replacement plug for a…Carron Phoenix sink
On looking for a replacement plug for a 20 year old sink I can't praise highly enough the customer service from Natalie. On sending a photo of my sink there were two possible plugs and on ordering the first one which didn't quite fit, I was immediately sent the second one which fits and works perfectly. I'm very impressed with the friendliness, speed and efficiency of service. Thanks Natalie
March 4, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience, it really means a lot to us.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Stuart
Stuart, the engineer, was really knowledgeable, highly efficient and a pleasure to talk to.
March 3, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback, what a pleasure to read! 😊 We’re so pleased to hear that you had such a positive experience with Franke.
Best wishes
The Franke UK Team
Dan went the extra mile and was very fair to us as customers
Dan took ever care and attention to us as customers and took time to try and solve the problem.He went the extra mile.
Not sure if date of visit is correct but review is genuine
January 19, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
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Excellent experience all around
Excellent experience all around. Cody, the technician was on time, quick and efficient.
February 26, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review and for taking the time to share it with us!
All the best,
The Franke UK Team
Had my annual service for my boiling…
Had my annual service for my boiling tap today. Cody carried the out the service and he was efficient, polite and certainly knew what he was doing. I’ve also had a Franke sink installed since my last service and I was checking with him I was using the right cleaning product to keep my sink in a good condition and he told me about the cleaning product you do for coloured sinks, which I have purchased. I love my boiling tap and sink and want to keep them looking good. Today’s service call was excellent.
March 3, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience, it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Maris boiling hot water system
A joined up approach between company and engineer. Dan was outstanding, he phoned in on his way and when he arrived his friendly manner and professional demeanour put my mind at rest. He completed the job by giving me a full demonstration. Excellent!
February 26, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback—what a pleasure to read! 😊
We’re so pleased to hear that you had such a positive experience with Franke. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
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