I was having a problem with my Minerva hot water tank not heating the water. I contacted Franke UK by email and received a very quick response from their employee named Ben Schofield. He advised me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very quick response to my emails, replacement part sent immediately, and due to good design, was easy to fit. This was my second Franke tap & would recommend them due to long lasting quality products... See more
Company replied
We needed a replacement boiling water tank. This was sent through for fitting but upon arrival of the technician Stuart, he walked us through more options. They made sense technically, and financiall... See more
Company replied
We had an issue when our builder lost an adapter for the 43mm pipe when replacing our sink drain. I rang Franke and spoke to Natalie. Well, she couldn’t have been more helpful. She searched her... See more
Company replied
Company details
Written by the company
Our journey starts from the heart of every home - the kitchen. Here, we cook, eat and spend time together, and more often than not, all of these things occur at once. We have been inspired for over 110 years by Swiss craftsmanship and precise engineering, and we combine durability and high quality with intuitive design to offer you genuine solutions for your home, as opposed to just products. Customers that have purchased a Franke product outside the United Kingdom can find their local Franke company in their country by going to: https://www.franke.com/gb/en/home.html and choosing your country in the top navigation, or alternatively please feel free to contact us and we can help wherever possible.
Contact info
MIOC, Styal Road, M22 5WB, Manchester, United Kingdom
- 0161 436 6280
- ks-info.gb@franke.com
- www.franke.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 1 week
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Astonishing customer service
Astonishing customer service. My 19 year old sink developed a leak and it was replaced immediately under the 25 year warranty. We would highly recommend this company for their prompt response and friendly exceptional service. Many thanks to all involved.
March 26, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
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We had a problem with our Franke…
We had a problem with our Franke Minerva not heating up and after we contacted Franke someone called back and spoke to my husband and went through some checking procedures the problem was identified. A new tank and filter was placed on order and will be despatched to us. Hopefully we will receive this, at the latest ,we’ve been assured within 3 days. I can’t imagine we will be let down they have been so efficient so far.
March 25, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
After 9 years of reliable performance…
After 9 years of reliable performance my Franke food disposal unit stopped working so I was amazed that the 10 year warranty was honoured with a new unit being provided by the excellent customer service team once I'd provided the purchase receipts.
March 23, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such wonderful feedback! We’re delighted to hear that your experience with us was so positive - it really means a lot.
At Franke, our goal is to provide exceptional products and service, so it’s fantastic to know we’ve met your expectations. If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review, and we trust you will enjoy using your Franke food waste disposer for many years to come!
Best regards,
The Franke UK Team
Excellent Customer Service
Today I rang Central Services and spoke to Natalie and Tilly. Both provided excellent customer service. They were very friendly, professional and listened very carefully to my questions. They were very knowledgeable and gave me clear answers, including sending me a very helpful link with details of parts and how to order them. As a result, the process of ordering was very easy. Thank you for your help.
March 24, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience—it really means a lot to us.
At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
Great communication and quick to answer…
Great communication and quick to answer my enquiry. Natalie in customer services was really helpful and went out of her way to resolve the problem for my Mum.
March 5, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us! We really appreciate your kind words and 5 star review.
Warm regards,
The Franke UK Team
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Replacement boiling water tap tank
Really simple and easy process to get a solution to our problem. We were supported by Ben Schofield
March 23, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear about your experience and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
Stuart is an absolute diamond
Stuart is an absolute diamond, helpful, informative and very efficient.
Having this cover also gives peace of mind that all components of my Frankie Tap are in good working condition
March 16, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke, and in particular with our Maintenance Package.
We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Franke Olympus kitchen mixer tap, leaks and chrome bubbling! Avoid!
Had a Franke Olympus kitchen mixer tap installed along with new kitchen.
After couple of years only, the taps started dripping. Put up with it for a while, then tried to replace the valves. But, the handle is seized and no amount of hot/cold water can budge it to do the repair! I then noticed the chrome was bubbling on the swan neck etc! This shows poor quality chrome plating and preparation. So I imagine the base metal is cheap rubbish and that's why the spline for the handle is seized - poor metals/materials!
I'm now having to swap the whole thing and chuck into landfill. Very poor! Am avoiding Franke with this new purchase!
March 23, 2026
Unprompted review
Reply from Franke UK Ltd
Thanks for your feedback, though we're really sorry to hear things didn’t go as expected. That’s not the kind of experience we want anyone to have, and we’d really like to make it right.
We are sorry to understand of the issues you have encountered, and welcome the opportunity to resolve under the conditions of the 5 year product guarantee. Please contact ks-info.gb@franke.com with proof of purchase and details of the claim you wish to make.
Looking forward to helping you!
Best wishes
The Franke UK Team
Rubbish taps - problems after a few months.
Bought 2 Olympus mixer taps and within a few months one of the levers developed a bad squeak. Franke happy to send new valves but want nothing to do with paying a plumber to replace them. Awful customer service with expensive taps failing within a few months.
March 19, 2026
Unprompted review
Reply from Franke UK Ltd
Currently, whilst we provide replacement valves free of charge with proof of purchase for 5 years from the date of purchase, our product guarantee does not cover the cost of installation.
That said, we continue to collate customer feedback on the matter and wish to thank you for providing this.
Best wishes
The Franke UK Team
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Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're thrilled to hear about your experience and truly grateful you took the time to share it with us.
All the best,
The Franke UK Team
Excellent Service
My contact with customer service was extremely helpful.
So was Dan the engineer
March 17, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us! We truly appreciate your kind words and review.
Warm regards,
The Franke UK Team
ANNUAL MAINTENANCE PACKAGE FOR FRANKE HOT TAP
Martin gave me instructions on how to changer filter and how to reset hot tap.
March 20, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review and for taking the time to share it with us. We're glad to hear that you were happy with your maintenance package service.
All the best,
The Franke UK Team
I have a Franke Double Drainer Sink…
I have a Franke Double Drainer Sink UKX612 which is still going strong after 40+ years :)
Sadley the sink plug has not, all my local plumbers mechants are slowly closing down & do not stock 2 inch black plugs.
So I emailed Franke UK with a photo of my sink and got a reply from a very helpful Tilly Trow who gave me the model number of my sink & the part number for the plug, at the same time Franke do their own tap & sink cleaning kit.
I ordered online and received several emails comfirming my order, through the different despatch processess. The parts came by Royal Mail two days later.
The sink cleaner works a treat, brought the sine back and the plug and chain fitted perfectly.
Great Service and Team.
March 17, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're thrilled to hear that you had a great experience with our team, and it's so great that your sink is still going strong after 40 years. At Franke, we’re always aiming to deliver top-notch products and service, so it's great to know we're hitting the mark.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
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Excellent help fixing a slow leak from a new-ish tap
I had a slow leak from a new-ish Franke mixer tap.
First, the website was very helpful in showing how to replace the washers.
When that didn't work, they quickly sent me a new spout.
Rapid and helpful.
March 19, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for sharing such lovely feedback! We’re delighted to hear that your experience with us was so positive, it really means a lot.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for taking the time to leave your review!
Best regards,
The Franke UK Team
Totally brilliant service
I emailed them at 13.10 and received a reply and fix at 14.03 and the problem was solved by 14.30 - all on the same day! I cannot think of another company offering this level of service and expertise - and so quickly. Many thanks to Ben Schofield who explained the fix very clearly and explained why the fault had occured. Quite brilliant service. Thank you
March 19, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for your lovely feedback—what a pleasure to read! 😊
We’re so pleased to hear that you had such a positive experience with Franke. Providing excellent service and quality is something we take great pride in, so your kind words really make our day.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out—we’re always happy to help.
Thanks again for sharing your experience with us!
Warmest wishes,
The Franke Team
Franke boiler tap installation Martin was extremely helpful and…
Martin was extremely helpful and efficient, everything was kept clean and tidy and the installation looks great. He arrived bang on time and kept us informed about his eta.
March 18, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review!
We're so pleased to hear about your experience and for taking the time to share it with us.
All the best,
The Franke UK Team
Response to a problem with the boiling tap function
I contacted Franke because the boiler tap function of our system was not working. I received a very helpful e mail. After I actioned the steps suggested all was working again, without the need to call out an engineer. I was very pleased with the service provided.
March 17, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us! We truly appreciate your 5 star review.
Warm regards,
The Franke UK Team
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Really excellent customer service
Really excellent customer service from Tilly Trow at Franke. Prompt, helpful communications - and went the extra mile replacing a faulty tap even though it was nearly four years old.
March 18, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your kind words—what a pleasure to read! 😊
We're really happy to hear you had such a great experience with Franke. We work hard to deliver quality and service we can be proud of, so hearing your feedback truly means a lot.
If there's anything else we can help with, or if you have any questions down the line, don’t hesitate to get in touch—we’re always here for you.
Thanks again for taking the time to share your experience!
Warm regards,
The Franke UK Team
Franke Minerva not suitable for Hard Water area, replace with Maris 3 in 1 which is perfect.
Since installing our Franke Minerva we have had three replacement tanks and varying problems. It has now come to light that being in a hard water area this has not helped. We have frequently spoken to your representative Colin who has always been more than helpful in trying to resolve the problems. However, we subsequently have since replaced the complete system with an updated version Maris 3 in 1 which has resolved all the problems. Mike your engineer who attended was extremely knowledgeable,efficient and a very clean and tidy worker, a credit to Franke.
February 24, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you so much for your lovely review! We're so pleased to hear that you had a great experience, it really means a lot to us.
We’re sorry to hear you experienced issues with your earlier system over the years, but we’re really glad that our Maris Water Hub system has resolved everything for you. Your feedback genuinely helps us continue improving our products and support.
At Franke, we’re always aiming to deliver top‑notch products and service, so it’s great to know we’re hitting the mark, especially with the help of colleagues like Colin and Mike. If you ever need anything or have any questions down the line, we’re always here to help.
Thanks again for taking the time to share your feedback!
All the best,
The Franke UK Team
First class professional service
First class professional service, respectful of property
March 11, 2026
Unprompted review
Reply from Franke UK Ltd
Thank you for taking the time to share your experience with us!
Warm regards,
The Franke UK Team
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