Frankfurt Airport Reviews 

This is one of the worst airport in the world . Staffs , immigration officer has No politeness, No civics sense , and misbehaving with guest. I exepirienced very Bad during my transit flights . My flight was canceled due lack of unavaibility officer and slow work process and negligence .

I kindly recommented to all Dont choose this airport and Luftansa airline for future .

Worst airport ever .
AVOID.

Unbelievable experience today first time through Frankfurt airport. Had to take a bus after plane landed from Zurich. Went through three different security lanes. Incredibly inefficient design. Terminal Z was packed with people and had tiny, closet-sized bathroom to accommodate the thousands of people in the area. Checked in and then was herded to another jam-packed bus to take us out to our flight-a 787 Jetliner to the US. The entire time I’m shaking my head and saying, “this is an international airport?” It appears to have long ago outgrew its capacity.
Never had such an inefficient, head-scratching experience at an airport. Never again.

the absolute worst travel experience ever. i had a connecting flight from atlanta to frankfurt to salzburg. we landed in frankfurt and it is absolute chaos. no sense of directions or order. we had to go through border patrol to before getting to our salzburg flight. the line was RIDICULOUS. even in the atlanta airport, it's never that bad. and there was only ONE person checking passports. and a lot of staff were very rude as in they did not care that SO many people had to change flights. and everytime we asked a staff member a question, they always have different answers. i missed my original flight due to this, i am currently waiting to see if i can board the next flight to salzburg and i am never coming back here again.

Incredibly rude staff - not every one is rude of course, but enough people to ruin your day. The security staff broke a $99 dollar pair of headphones then had the audacity to scream at me that it was my fault he dropped it.

The airport is huge but poorly organized. You walk forever only to get to your gate to take a bus to another place, etc.

One of the worst international airports I have flown through.

I would avoid this airport if possible. Flying in to the airport was ok. Time to get past immigration was average as was getting baggage. Flying out of, however, atrocious. I arrived three hours prior to boarding time and almost missed my flight. Checking my bag with Condor took about an hour. Not necessarily the airports fault. Immigration took another hour. Very slow line. They had seven booths open but it was just taking long. The security line was painfully slow. Took well over an hour. When I got to security, out of 13 lanes, only 4 were open. There was a huge crowd waiting and the line was hardly moving at all. If they hadn’t opened 2 more lanes, I would have certainly missed my flight. The only reason I gave two stars is because of the arrival.

Do not travel through FRA for a connection flight. Avoid at all costs.

Shockingly bad signage and confusing layout throughout. You walk for miles just clinging onto a hope that you’ll get somewhere, anywhere. Priority Pass lounge inexplicably situated outside the terminal 1.
Can’t fault the staff, though: most of them helpful and friendly. They work with what they’ve got &that’s the extra star for. Otherwise Frankfurt really feels like an overblown third world airport in terms of functionality and available services. More was expected.

Horrible airport! Don’t go to this airport!! The staff is awful, really unhelpful and rude, and nobody knows anything or wants to help with anything. Everything takes a really long time at this airport and all the staff is so slow. The layout of this airport is really insufficient and disorganized and you need more time than you think to get to where you need to be! Do not land here for a layover, it’s not worth it!

Just avoid this airport at all costs. Yes it’s big with nice shops and layout but airports should first and foremost be efficient. This is without doubt the most inefficient airport I have ever travelled through. They simply cannot process the volume of travellers. My queue for passport control was at a minimum over 1000 people long. To make it worse half of the passport control points were closed - simply unacceptable for the high fees this airport charges. They know exactly when and how many passengers will be entering the system yet they can’t manage it. As a business traveller I will avoid this mess of an airport in future. If you value your sanity find another route.

Terminal 1 free parking 10 mins only twice after they Charge. I kept driving before 10 mins because my daughters baggage never came. Third time after 4 mins it would not open gate. At 10 mins waiting for attendant I was told I had to pay because 3 times. No sign no information. No place to wait. Terrible airport.

Lufthansa issues today...

A major storm created a huge mess at Frankfurt Airport. After several delays and rebookings, I was assigned to a new flight without my luggage.

I decided to leave the aircraft before departure. My luggage is valuable, and if it got lost, I have no permanent address where it could easily be delivered. If I board a plane, I expect my luggage to travel with me.

I then spent nearly four hours waiting to be rebooked, only to be treated rudely. A Lufthansa manager ultimately sent me away without a confirmed rebooking, without my luggage, and without a solution to recover it, despite my request.

At this point, I am heading to a hotel and will try again tomorrow.

Hopefully tomorrow will be a better day.

Staff is rude and arrogant!

The passport control line was extremely long and there was nobody informing waiting passengers what the delay was . It turned out there were only 4 passport control officers operating until we had been in the queue for about an hour. Then they suddenly opened 4 more. To be queued extended past the food vending store. The area fie passport control was too small for the volume of passengers.

Horrible customer service. The new security procedures are ridiculous, and employees treat customers arbitrarily and rudely. When you ask why things are being handled this way, they call in armed police officers. Small employees seem to boost their egos by abusing whatever authority they have. On top of that, the service, cleanliness, and overall atmosphere are a complete zero. Mice are running through the corridors of luxury stores. Even one star is too much.

Avoid this airport. MEGA inefficient intra schengen experience like the MEGA expensive taxes they charge (65€). Extra long ways to walk, check in counters that didn't exist, only electronic drop offs. Fast lane at control moves ultra slow, choose the economy instead.
Nein nein nein

Terrible airport. I am a frequent flyer and not only i just had the most terrible experience flying from Philadelphia, but also had my partner flying on a difflight from Washington. Both encountered terrible experience at every single step. He missed a connecting flight due to management and logistical failures of this airport.
Broken doors, extra long walks, overcrowded lounges. Absolutely to avoid at all cost.

Absolute shambles of an airport. All over the place. Poor signage and a mess of a layout

If I could give minus points I gladly would. I have now been waiting 1,5 hours for the luggage to appear at carousel - the flight itself was 1,5 hours. And after about one hour of a yawningly empty and bored carousel going around and around, an announcement says „your luggage might be delayed - sorry for the inconvenience“. Never experienced a more unprofessional approach, dilettantism and disrespect for the customers. If there is high volume, hire more people. Unbelievable.

Bad service, too few toilets at the wrong places, they try to rip you up on every corner