Fraser and Fraser Reviews 

307
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company, often noting how professional and trustworthy the representatives are. Customers frequently praise the helpful staff for providing clear communication, ensuring people feel fully informed and supported throughout the entire process. Consumers note that the dedicated team is highly efficient, responsive to inquiries, and exceptionally quick to answer any questions that arise. Some reviewers were not happy with significant delays in receiving their financial share or experienced unkept promises regarding the estate settlement. A few other people also felt that the frequency of communications could be better given the long duration and complexity of these cases.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising the professional, timely,... See more

Staff

Customers had positive experiences with staff, praising the team for being extremely professional, efficient,... See more

Customer communications

People report positive experiences with customer communications, highlighting that representatives reach out... See more

Customer service

Reviewers express general satisfaction with customer service, frequently highlighting excellent communication... See more

Response time

Reviewers highlight great satisfaction with response times, noting that support staff are always quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fraser and Fraser were appointed to deal with my Late Sisters estate following her sudden death. The estate proved quite complex but they managed to sort matters and as a result the matters were fin... See more

Rated 5 out of 5 stars

From initial contact I felt there was excellent communication, by phone and also a visit to my home. Process was fully and clearly explained, giving time for questions at an emotional time. I felt... See more

Company replied

Rated 5 out of 5 stars

I was contacted by Fraser and Fraser about being an heir what a surprise I was a little sceptical , You can't be to careful these days.I was kept professionally informed at all times through out ,... See more

Company replied

Rated 5 out of 5 stars

Fraser and Fraser dealt with everything following the death of a relative we had not seen in a number of years. The process was simple and we were walked through what was needed. The correspondence pr... See more

Company replied


Company details

  1. Genealogist

Written by the company

Fraser and Fraser is a prominent and long-established firm of professional genealogists and international probate researchers, headquarted in London, England. With a history spanning over 100 years, dating back to 1923, the company has become recognised leader in the specialised field of tracing missing beneficiaries to unclaimed estates, assets, and derelict properties across the globe. Currently in its third generation of family leadership under Andrew and Neil Fraser, the firm has built a strong reputation for its expertise and commitment to excellence within the probate research industry. The core services offered by Fraser and Fraser are centered around navigating the complexities of estate administration and inheritance. Their primary focus lies in meticulously tracing and locating individuals who are entitled to a share of an estate, whether explicitly named in a will or in cases where the deceased has passed away intestate. Beyond this, they provide comprehensive probate research services, assisting legal professionals in all facets of estate management by leveraging their in-depth knowledge to identify and connect with missing heirs. Thei capabilities extend internationally, facilitated by a robust network of agents and strategically located offices within Europe, enabling them to effectively handle intricate cases involving cross-border family ties and assets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

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Asks customers to review

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Replied to 33% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(307)

54 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional Service

I was informed by the company completely out of the blue about the sad passing of a cousin I had not been in contact with for many years. From the onset, I found they had a very transparent and professional approach, as did my other relatives involved. I was kept up to date throughout the process of settling the estate, including the details of my family tree, much of which I was completely unaware of. I would fully recommend Fraser and Fraser.

February 7, 2025
Unprompted review
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Rated 5 out of 5 stars

This was an amazingly simple process…

This was an amazingly simple process that Fraser and Fraser handle with complete professionalism. Their research revealed a significant number of benefactors that were able to share in the estate of my late great uncle's estate

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Professional Service

I believe they dealt with the case in a very professional way, I understand it was not easy due to a length family tree on one side. I had enough information passed to me to keep me updated.
Well done Fraser & Fraser, and in particular Ben Cornish.
Thank you

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

There was little for us to do other than complete the relevant paperwork. Fraser & Fraser did everything else. They were realistic with the timescale and it was a very simple process. I only called the office once or twice but staff were knowledgeable and polite.

February 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Webinar by Ian Bond

Excellent Webinar by Ian Bond, full of good information on what is (hopefully) going to be the 2025 Wills Act, electronic wills and some changes to the way LPAs are likely to be dealt with.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Highly professional, responsive & corteous

Billie, Brian and their colleagues at Fraser & Fraser were faultlessly courteous, professional, responsive and swift to act. An excellent service all round, for which I was most grateful. Highly recommended.

November 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Fraser and Fraser were professional and efficient

Fraser and Fraser were professional, competent, and efficient, and Ben Cornish, who made the initial contact with me, was friendly and helpful. I had never heard of Heir Hunters and initially thought it must be a scam, but I am pleased that I decided to work with them and the eventual legacy was very nice to receive, as was the family tree.

September 30, 2024
Unprompted review
Rated 1 out of 5 stars

Incompetence beyond belief

Incompetence beyond belief.
Strung along for 20 months believing we would recieve a significant amount of inheritance from a distant relative, only to find Fraser & Fraser, in a rush to get their grubby hands on the commission, failed to spot a blood relative that was first in line. Even got past applying for Probate!
Avoid. Disgusting way to treat people.

September 25, 2024
Unprompted review
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Reply from Fraser and Fraser

Dear Mr Mansfield,

We are very sorry that you have found your experience with us to be unsatisfactory. We take great care in all that we do, and are dedicated to providing a transparent and worthwhile service, priding ourselves in being approachable and responsive. We apologise if we have been unable to provide this service to you.

The process involves us corresponding and requesting information from several third parties. This, and other factors, can cause delay and the entire process can take up to a year or more. After speaking with your Case Manager it seems regular updates were provided, with information and evidence of nearer kin.

Unfortunately during the process of research, closer kin are sometimes untraceable, as it was in this case. It does on occasion mean that later down the line, nearer kin may be located.

Again we apologise for the upset this may have caused you.

Fraser and Fraser

Rated 1 out of 5 stars

A reluctant negative review

I was told in February my relatives estate was nearly finalised by one of the Senior Partners AL on 14 February and I would be updated
It has value
It is now August and not a word from AL
Two recent emails from me to AL have been ignored

September 6, 2024
Unprompted review
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Reply from Fraser and Fraser

Dear Monet,

We apologise for the delay in providing an update on your relatives estate. We understand your frustration and want to assure you that we are committed to resolving this matter as efficiently as possible.

We would like to investigate this matter further, please email in to info@fraserandfraser.co.uk, with reference to TrustPilot in the subject line and we will get back to you.

Sincerely,

Fraser and Fraser

Rated 5 out of 5 stars

Many thanks to Mr Pow and his…

Many thanks to Mr Pow and his colleagues for their research on this case. Mr Pow kept me informed as to progress, and answered all my queries when they arose.
Having attempted some family history myself, I know how difficult it can be. It was therefore good to have the experts do all the work. And I learned some facts that surprised me, which I might not otherwise have discovered.

August 23, 2024
Unprompted review
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Rated 4 out of 5 stars

Notification of Death of a Cousin

When the first letter arrived from Fraser's notifying me I may be a beneficiary, I was unaware in the first instance that my cousin had died.
I was familiar with Frazer and Frazer's through "Heir Hunter's" TV program and information request's from my time as a Deputy Registrar of Births, Deaths & Marriages.
The process has been straight forward to date and I have been kept up to date periodically. Still awaiting the final outcome.

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Already knew of the existence of this…

Already knew of the existence of this side of the family but was amazed that I may be entitled to an inheritance from my cousin. Many thanks to Michael Pow, of Fraser & Fraser for taking up this matter on my behalf. I have gained a lot of information thanks to his efforts. Worth the fee.

June 21, 2024
Unprompted review
Rated 1 out of 5 stars

Would i use Frazer & Frazer Again No

Would i use Frazer & Frazer Again No I would not. this compay knocked on my door over six years ago informing me of an Inheritance due to the death not of one person but two relatives i never knew i had. From that point when looking for updates i was just brushed off little or no information. After many years of waiting there was one hold up after another as they where searching for other relatives due to their researchers could not find family members of people who had passed away after being informed of the Inheretence. They did not take the oppertunity to contact other family members involved as when they did the missing relatives where found in a matter of hours. Now the case has come to a close i find that after informing Frazer & Frazer two years ago of my change of address and telling me they would pass the information onto the Solicitor dealing with the case I find they did not do this resulting the any moneys passed to me being sent to the wrong address resulting in myself having to contact the solicitor sort out the problem. I do beleive that if i was approched again with a long lost relative i would carry out the search myself using the online tools available. As i am now having to wait longer to receive my Inheritance due imformation not being passed on. i feel very dissatisfide and let down And to cap it all the Solicitors have not signed some of the Cheques So not a great Experience

July 23, 2024
Unprompted review

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