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Fred. Olsen Cruise Lines Reviews 

15,110
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 9,344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally kind, polite, and always willing to go above and beyond to help. Travelers also love the dining options, describing meals as delicious, plentiful, and offering a fantastic variety to suit all tastes. Guests consistently highlight the wonderful entertainment and well-organized day trips that make the journey truly memorable. However, some people mentioned that food was not always very hot and the buffet areas could occasionally feel a bit hectic. A few other people also felt that certain bar services took a little longer than expected during busy hours.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently kind,... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are consistently helpful,... See more

Quality

Clients share positive opinions on quality, consistently highlighting the exceptional standard of food,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting that trips frequently exceed... See more

Product

Users describe positive interactions with product, consistently praising the excellent, varied, and plentiful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole cruise was superb from boarding the cruise on Borealis. The food, entertainment, staff, cleanliness was all great. We sat as a table of 5 on table 127 each evening in the Borealis restaur... See more

Rated 5 out of 5 stars

There was a warm and welcoming atmosphere on board. Staff were friendly, helpful and attentive without being obsequious. The food was varied, plentiful and flavoursome with something to suit all tas... See more

Rated 5 out of 5 stars

We had a fantastic time on the Borealis cruising to Norway and around the fjords. The cleanliness on the boat was very good. Hand rails being wiped down regularly. Everything was kept clean.The f... See more

Rated 5 out of 5 stars

We have sailed with Fred Olsen several times as they operate from our home port of Liverpool which, for us, is so convenient. They offer good value for money cruises with good destinations & their onb... See more

Company replied


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(15,110)

8,795 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful crew

Wonderful crew, great food and drink and decent entertainment. What more could you ask for?

August 8, 2026
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Reply from Fred. Olsen Cruise Lines

Well we couldn't' ask for any more than that! Thank you for your comments and I'm so pleased you had a great cruise.
Kind regards,
Gemma
Guest relations

Rated 5 out of 5 stars

The Staff is disciplined and courteous.

The Staff is disciplined and courteous.
Service is professional.
Booking process is easy.
l

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

Thank you for taking the time to share your feedback.

We are delighted to hear that you found our crew disciplined, courteous and professional, and that the service you received on board met your expectations. It's also wonderful to know that you found the booking process easy and straightforward.

Your kind comments mean a great deal to us, and we will be sure to share your feedback with our teams.

Kind regards,
Gemma
Guest Relations

Rated 5 out of 5 stars

Lovely cruise and excellent staff which…

Lovely cruise and excellent staff which were very friendly polite and fantastic in all ways. The choice of food was first class from the Buffet right through to the specialist restaurants

July 30, 2026
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Reply from Fred. Olsen Cruise Lines

John Clarke,

Thank you for your wonderful review! We're delighted to hear that you enjoyed your cruise and found our staff to be friendly, polite, and fantastic. It's also great to know that you considered the food, from the buffet to the specialist restaurants, to be first-class.

Kind regards
Gemma
Guest Relations

Rated 5 out of 5 stars

Great service throughout the ship

Great service throughout the ship. Food and food choices amazing.

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

Mrs Hogg,

Thank you for your wonderful feedback! We're so pleased to hear you enjoyed the great service and the amazing food choices throughout the ship. Your comments are truly appreciated.

Kind regards
Gemma
Guest Relations

Rated 5 out of 5 stars

Good service and good value for the money

All the staff were very friendly and helpful, the food in the restaurant was very good and the service was very good the water in the swimming pools was heated . The days at sea had plenty of activities to keep you happy. When we booked it was so easy and embarkation process seemed well organised also leaving the ship at the end of the cruise was handled well. I thought that it was good value for the money and will probably hoping to book another cruise next year.

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

Thank you for your lovely words! Great to hear that you had a fantastic cruise. We very much look forward to welcoming you back on board again.
Kind regards,
Gemma
Guest Relations

Rated 4 out of 5 stars

A relaxed atmosphere,single travellers

A relaxed atmosphere,single travellers
looked after. Clean cabins,lovely staff.
Plenty of choice for activities.
Need to have more cabins with showers only. The shower heads are clumsy and heavy need to be lighter .

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

Dear Mrs Selim,

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the relaxed atmosphere onboard, felt well looked after as a solo traveller, and appreciated our friendly staff, clean cabins, and range of activities.

We also value your comments regarding the shower facilities. Feedback such as yours helps us identify areas where we can improve, and we will ensure your observations regarding shower-only cabins and the shower head design are shared with the relevant teams for consideration.

We hope to welcome you onboard again soon.

Kind regards
Jessie
Guest Relations.

Rated 5 out of 5 stars

Great service

Great service , buffet really good , not a “bun fight “. every mealtime. Could be a bit more choice at mealtimes in restaurant . Lovely atmosphere through out the ship . Will be returning .

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

allthebrambles,

We're so happy to hear you enjoyed our service, the buffet, and the lovely atmosphere throughout the ship! We truly appreciate your kind words and look forward to welcoming you back. We also value your feedback regarding the mealtime choices and will certainly consider it.

Kind regards
Gemma
Guest Relations

Rated 4 out of 5 stars

Brilliant cruise as usual

Your Staff the service the food and the great entertainment

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

Dear Melanie,

Thank you for your wonderful review. We are delighted to hear that you enjoyed our friendly staff, attentive service, delicious food, and fantastic entertainment. It is especially rewarding to know that these aspects helped make your holiday so enjoyable.

We truly appreciate your feedback and look forward to welcoming you onboard again soon.

Kind regards
Jessie
Guest Relations.

Rated 5 out of 5 stars

Lovely cruise and staff all friendly…

Lovely cruise and staff all friendly especially in dining room. So hard working. Especially Brendon. Booked Bolette next year to Amsterdam

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

I'm so pleased to hear that you enjoyed Bolette and have re booked for her again! We will pass your comments over to the ship regarding Brendon. Thank you for leaving your review and we will see you next year
Kind regards
Gemma
Guest Relations

Rated 5 out of 5 stars

40th Anniversary cruise

Everything from Checking in to the cleanliness of the ship and our cabin were excellent.
The staff throughout the ship were pleasant and could not do enough for us .
We were 40 years married whilst on the ship so we were treated to flowers,champagne,and photo frame in the cabin with a free photo of our choice to go in it all complementary which was amazing.
On our anniversary day the staff came to our table and sang and presented us with a cake certainly a most memorable day thanks to all the staff and Fred Olsen.
We had our meals in the main restaurant in which the food was excellent and varied and came to the table piping hot .
The buffet was excellent as well and you were shown to a table with everything on it so all you had to go to the buffet and were served your meal from the chef to bring back to your table.
Everything else you helped yourself .
The cleanliness of Bollete was excellent even asking you to open the toilet door with a tissue .
The entertainment and activities on the ship were varied and very good.
Thanks to everyone involved in making our anniversary cruise very special.
We have booked another cruise for next year
Ken&Linda

August 4, 2026
Rated 5 out of 5 stars

Cruising on the Bolette was…sensational

Cruising on the Bolette was exceptional. The cabin was spotless and the staff were very polite.
The variety of food throughout the day was outstanding and the front of house staff were excellent.
Throughout the day and evening Bolette provided activities that enhanced the cruising experience for all the guests; we absolutely loved it.

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

Thank you for your wonderful review! We're delighted to hear that your cruising experience on the Bolette was exceptional. It's fantastic to know that you found your cabin spotless, our staff polite, and the variety of food outstanding. We're especially pleased that the activities enhanced your experience. Hopefully we will see you on board again.
Kind regards
Gemma
Guest Relations Team

Rated 4 out of 5 stars

Some changes are disruptive

As always a Fred Olsen cruise is most enjoyable. However, it appears that The Morning Light lounge has become a game playing area. This is a thoroughfare between the restaurant and the theatre so the games became over long and chaotic with people passing through.

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

Dear Mr Caples,

Thank you for your review and for your continued loyalty to Fred. Olsen Cruise Lines. We are delighted to hear that, as always, you had an enjoyable cruise with us.

We appreciate your feedback regarding the use of The Morning Light lounge for games and activities. We understand how its location as a thoroughfare between the restaurant and theatre may have impacted your experience and created a busier atmosphere than expected. Your comments have been noted and will be shared with the relevant onboard teams for consideration.

We look forward to welcoming you onboard again soon.

Kind regards
Jessie
Guest Relations.

Rated 5 out of 5 stars

The best ship experience I could want

The whole experience from start to finish was amazing. Couldn’t fault it.
All the staff were so friendly and welcoming at all times.
The service was always top class. The booking process was very easy.

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

Thank you for your kind comments and I can see this was your first cruise with us. We hope we get the chance to see you on the ships again.
Kind regards,
Gemma
Guest Relations

Rated 4 out of 5 stars

my first cruise

the cruise was fantastic .it was my first time and i dont know why I have not done it sooner staff absilutly great polite very help full,nothing was to much troble, food excellent 4star +. could have hd a few more nights with music in the ocean bar ,but other wise entertainmaent great shows majic . only thing that bugged me was the quee at liverpool when i got there at my corrwct time every one was there and i cannot stand for long bad knees,so sat it out for an hour . and on the morning of the last day the clanging of the luggage trolleys down on A deck its like they where playing skittles with the cages got no sleep at all that night , other wise fabulus waiting for knee replacement then i will be with you again .i cannot wait to get away

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

Dear Mr Appleton,

Thank you for sharing your feedback. We're thrilled to hear you had a fantastic first cruise and enjoyed the excellent service, dining and entertainment. We've noted your comments regarding the queues in Liverpool and the noise from luggage trolleys on the final morning.

We hope to welcome you back onboard again soon.

Kind regards
Jessie
Guest Relations.

Rated 5 out of 5 stars

All my expectations are met I can’t add…

All my expectations are met I can’t add anything to it

August 4, 2026
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Reply from Fred. Olsen Cruise Lines

Thank you and its great to of had you back on board with us again and I'm so pleased that we met all your expectations. We look forward to hopefully see you again.
Kind regards
Gemma
Guest Relations

Rated 4 out of 5 stars

Service Scottish lslands Fred Olsen Cruise.

Very professional process getting on the ship and very quickly achieved.
Service was good and your staff are excellent.
Exursions quite expensive - not impressed if you cancel an excursion 3 days before your due to go - or infact if you cancel excursions at anytime they charge you 10 percent - they state due to organisational costs but never been charged this on anyother cruise ship when you cancel in plenty of time. Exursions need to be made - so that they are better value for money.
Fred Olsen trying hard to encourage Solo travellers on and have changed the entertainment to be more modern which is great… Unfortunately one of the acts in particular a solo male did not have the experience to read his audience on the ship and left some of older customers miffed, whereas the guitar player was aware of music to play to keep his audience engaged. Shows on ship were good & singers & dancers put on great show for Fred Olsen story, showing strong vocals & great harmonies, repeated again on later musical shows. The Aerial girl was great and added good touch to the shows.
Entertainment on ship was good - indoor curling, dance lessons good… It’s pity they don’t have a large screeen outside for watching movies.
l found it frustrating that l could not look at the excursion on my TV, but had to wait till excursion desk opened - when then half the ship was often waiting. Everying was on the TV but the excursion. I had a problem with my air conditioning and it was fixed very quickly.


July 24, 2026
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Reply from Fred. Olsen Cruise Lines

Dear Mrs McIntosh,

Thank you for your review. It is wonderful to hear that you enjoyed the service from our crew, the entertainment, and your overall cruise experience. We appreciate your feedback regarding excursion value, cancellation charges, and access to excursion information onboard, and we'll ensure your comments are shared with the relevant teams.

We hope to welcome you back again soon.

Kind regards
Jessie
Guest Relations.

Rated 5 out of 5 stars

Highly Recommend

We very much enjoyed our cruise! Staff is very attentive! Our dinner wait staff were fantastic! The only suggestion would be to let guests know they will be charged for lunch once they board and before setting sail on the first day. That was never communicated.

July 26, 2026
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Reply from Fred. Olsen Cruise Lines

Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your cruise and that our staff, particularly your dinner wait staff, helped make your experience so memorable. I will be sure to pass on your kind comments to the team.
I was however concerned to read that you were charged for lunch on embarkation day. Lunch in our buffet restaurant is included as part of your cruise holiday once you have boarded the ship, and you should not normally incur a charge for this.
I would be grateful if you could provide a little more information about where and when this charge was applied, as we would be happy to look into this further for you.
Kind regards,
Gemma
Guest Relations

Rated 5 out of 5 stars

Service and Staff

Service and Staff . Happy friendly staff excellent food . Something for everyone on board.

July 26, 2026
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Reply from Fred. Olsen Cruise Lines

Thank you for your kind comments and I'm pleased that you enjoyed your first cruise onboard Fred. Olsen. Hopefully we will see you back on board again in the future.
Kind regards
Gemma
Guest Relations

Rated 5 out of 5 stars

The staff

The staff, the staff, the staff

August 3, 2026
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Reply from Fred. Olsen Cruise Lines

I am so pleased to hear that our staff reached 5 stars. We will pass this over to our team on board Borealis. Thank you for your comment and it was lovely to see you back on board with us again.
Kind regards
Gemma
Guest Relations

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