Freedom Mobiles UK Reviews 

317
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I am absolutely satisfied with the product & the service. Product description **** It would be nice to have images of the actual product, but not necessarily. Process time *****... See more

Rated 5 out of 5 stars

This is the second phone I've bought from Freedom Mobiles. All good with both so far, 1st is over a year old and still good even after sliding off my dashboard and out of car window at a roundabout an... See more

Rated 5 out of 5 stars

Pleased with purchase having previously bought a fake ipad from elsewhere i checked freedom mobile on trust pilot and bought an ipad.it arrived quickly and condition was better than I expected for a... See more

Rated 5 out of 5 stars

As many people, I'm usually awry when it comes to buy things online specially technological devices. I ordered an iPhone, which arrived quickly, had minor scratches on screen, but besides that has bee... See more

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4.8

Excellent

TrustScore 5 out of 5

317 reviews

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4.8

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Rated 5 out of 5 stars

First purchase of a used iPad

I was a little uncertain regarding the purchase of a "used" iPad. I needed a iPad for my young son and didn't want to pay the full price of what would be an expensive toy/learning device.
Freedom Mobiles was suggested to me from a work colleague - he hadn't bought from them personally, but came from a google search.

My job is to create/maintain e-commerce websites and the site looked clean, well managed, easy to use and what I would think "safe".

I'd done a little research on refurbished/used tablets and got to grips with the "grade system" - the gift was for a small child, so once purchased would be cased and hopefully protected from what a 7 year old would throw at it.
My main concern was battery condition. I decided to phone the company to ask a few general questions (mainly about battery life). The person I spoke to was very professional and answered all my queries. All that was discussed matched what I had read on the site and I felt comfortable to proceed.

I searched through the available models and selected my desired grade - in this case, I wanted Grade A.
Unfortunately, I was purchasing after 4pm, so I understood it wouldn't be delivered the next day.
I completed all the forms and submitted my payment and confirmed the order. I received an order confirmation very promptly and all looked good (the amount of email confirmations I see not correctly displayed or poorly designed would shock you).

I was working from home on the Friday (the second day after ordering). I had a knock at the door and was presented a parcel to sign for. Admittedly, I usually get items delivered to my place of work, so I was surprised to receive a package that day. But then I had forgotten I hadn't selected a "work address" delivery. Actually that was something that may have not be available to me? If so, I suppose that could be seen as a negative point. Though saying that, some of our clients deliver only to billing addresses for security reasons.

The iPad2 - well, it came exactly as described. Actually no marks on the glass front, but a small scuff on the back and an "electronic tag" of some sort that was fully disclosed at the time.
I think the pad was fully charged and came with a charging cable - shame it didn't have an adapter though (something I may have missed in the description), but I can use any number I have at home.
It had been factory reset and was pretty simple to create a new account and setup.

At the end of the day, if you don't want to pay full price for a tablet, I would honestly recommend giving this site a look over. They appear to have a good variety of models available and the machine delivered was exactly as described and how I had expected.

Cheers guys - no doubt I will be back in the future.

Regards,

Paul

July 23, 2015
Unprompted review
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Rated 5 out of 5 stars

Trustworthy vendor.

Fast delivery of phone which, unfortunately, had a subtle hardware problem.
Good and amicable customer liaison by email and rapid refund when problem could not be resolved.
I would have no hesitation in using this company again.

July 22, 2015
Unprompted review
Rated 2 out of 5 stars

Disappointed

I ordered an iPhone 5S which was supposed to be in good condition (B+).
Case was thoroughly dented which was not obvious from pictures and more importantly the touch screen,although not scratched, had serious sensitivity issues

July 22, 2015
Unprompted review
Freedom Mobiles UK logo

Reply from Freedom Mobiles UK

Hi Ilias,

So sorry to hear that. Please keep in mind all our devices come with a free 60-day warranty - so any issues just let us know and we can sort it out! :)

All devices are thoroughly tested in-house but occasionally some intermittent problems may slip through the net - in these rare cases that's why we have free warranty returns and same day repair/replace service.

Best regards,

Euan
Customer Service
Freedom Mobiles

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Rated 5 out of 5 stars

Exceptional delivery.

EXCELLENT!! I was amazed how fast my delivery was placed,I ordered an item, and it was dispatched and delivered the next day,nice packaging,I also received the same item as it was described.Freedom Mobiles are a very reliable company; I suggest that everyone buys from this trust-worthy company.

I will not hesitate to recommend Freedom Mobiles to any buyer.

July 21, 2015
Unprompted review
Rated 5 out of 5 stars

iPad

So scar so good ,speed of delive was excellent . Can't seem to get a wallet to fit the iPad (for protion )

July 19, 2015
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Great delivery nexus 5 received next day, battery only lasted an hour but phoned them up and they said they'd replace it straight away. Great service will be purchasing again from these people

July 17, 2015
Unprompted review
Rated 5 out of 5 stars

Outstanding

Ordered a HTC One M8 Grade B.If this was only a Grade B I'd love to see a Grade A , there was not a thing wrong with it. Delievered on time and as I said the phone condition is immaculate. Would use this company again 100%.

July 16, 2015
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Rated 5 out of 5 stars

Freedom mobiles.

After searching on eBay for 2 identical Samsung galaxy s 4 minis, I came across freedom mobile, who had what I wanted.
They were described in detail and graded them a c. Their description was spot on, every thing works as it should.
The dispatch time was good and fast, the phones were securely wrapped and padded, they used Royal Mail track and trace and gave me updated detailed emails.
I can not fault this company.
I will quite happily use them again.

Thanks =)

July 15, 2015
Unprompted review
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Rated 5 out of 5 stars

iPad Air 2 Purchase

Item arrived very quickly and was available as a click and collect so I was able to pick the parcel up from Argos. The item was in better condition than described, so I am very pleased.

July 11, 2015
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Rated 5 out of 5 stars

Apple iPad 2 Wi-Fi + 3G - Tablet - 64 GB

I must say what a brilliant service I got from the seller, it amazed me just how quick I received it and by tracked mail, also the postage was paid as well, with service like that I have to rate them most highly and would recommend them to one and all.

July 9, 2015
Unprompted review

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