The only thing I would like to change is to be able to see what damages other people have put down on the trailer. Can't see the use of me puting down damages that you are alredy aware of. Othervi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
Great first experience, although the dedicated trailer wasn’t present. Nothing customerservice couldn’t handle: I was quickly designated to a available trailer (thanks Luc!). On leaving the original... See more
Company replied
I have rented trailers with them a couple of times and 90% percent of the times it works perfect. Sometimes they are little bit dirty or have minor issues. The app is great! Make sure to take pic... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super intuitive app, great service
Super intuitive, the app walks you through every step. I have used their services 3 times already in 2 different countries and I absolutely love the concept and the quality of the service.
July 3, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Adrian,
Thank you for your review.
We're thrilled to hear that you've had such a great experience with our app and service. It's wonderful to know that you've successfully used Freetrailer in two different countries and that you enjoy both the concept and the quality of the service.
We truly appreciate your continued support and look forward to helping you again in the future.
Best regards,
Freetrailer
Advertisement
Great service!
I always use freetrailer. Good variety of trailers in many locations. Good prices and quick to hire thru the app
July 3, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Bilförsäkring,
Thank you for your review.
We're delighted to hear that you enjoy using Freetrailer and appreciate the wide selection of trailers, our many pickup locations, and the convenience of booking through the app.
It's great to know that our service continues to meet your expectations.
Best regards,
Freetrailer
Brand new trailer
Brand new trailer, lot of space on the parking lot, the App worked with no problem. Recommend this trailer
July 2, 2026
Unprompted review
Reply from www.freetrailer.com
Hi JTO
Thank you for your review.
We're delighted to hear that you had a great experience with one of our brand-new trailers! It's wonderful to know that the app worked smoothly, the pickup location was convenient, and that the trailer met your needs. We also truly appreciate your recommendation.
We look forward to helping you again whenever you need a trailer.
Best regards,
Freetrailer
Even got money back for returning eqrly
July 2, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Klant,
Thank you for your review.
We're pleased to hear that you had a great experience with Freetrailer.
We hope to see you again the next time you need a trailer!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Marcus,
Thank you for your review.
Great to hear everything went smoothly and that you'd recommend our service.
Kind regards,
Freetrailer
Advertisement
Reply from www.freetrailer.com
Hi Karin,
Thank you for your review.
Great to hear you found it very easy to rent a trailer.
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hi,
Thank you for your review.
Good to hear you found our service so easy to use!
Kind regards,
Freetrailer
So easy and well explained
July 1, 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
Great to hear you found everything easy to use and well explained.
Kind regards,
Freetrailer
Very easy to borrow
Very easy to borrow. Good instructions. Good reminders, easy to prolong the time.
July 1, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Katerina,
Thank you for your review.
Great to hear you found the whole process easy to use!
Kind regards,
Freetrailer
Advertisement
Easy and efficient 👍🏻😊
June 30, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jakob,
Thank you for your review.
Great to hear you found everything easy and efficient!
Kind regards,
Freetrailer
Super easy to rent and return
Super easy to rent and return. Great trailers, easy to use. Difficult to see if I could legally tow the trailer with my certificate or not (in advance of picking up/renting)
June 30, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Paal,
Thank you for your review.
Great to hear you found the rental and return process easy and the trailers simple to use. We also appreciate your feedback regarding clarity around towing requirements.
Kind regards,
Freetrailer
Intuitive to use even for beginners
Pleasantly surprised by how intuitive the whole process was. The video tutorial helped a ton (although it was too small or can't be put into full screen).
June 29, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Tony,
Thank you for your review.
Great to hear you found the process intuitive, even as a beginner, and that the video tutorial was helpful. We also appreciate your feedback on the video size.
Kind regards,
Freetrailer
Good option 👍
June 29, 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
Great to hear you see us as a good option 👍
Kind regards,
Freetrailer
Advertisement
I think it is useful and much a cheaper…
I think it is useful and much a cheaper alternative
June 29, 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
Great to hear you find our service useful!
Kind regards,
Freetrailer
Easy to use app and fast and cheap…
Easy to use app and fast and cheap solution to rent a trailer. But when a trailer is damaged on pickup it is a little confusing what you are supposed to do
June 29, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ricard,
Thank you for your review.
We're glad to hear that you found the app easy to use and that the rental process was fast, affordable, and convenient. We also appreciate your feedback regarding damaged trailers at pickup.
If you ever have any questions or need assistance, you're always welcome to contact our Customer Support team, they'll be happy to help and guide you through the process.
Best regards,
Freetrailer
Easy to use
Easy to use, good app, fair prices.
Connecting to the Bluetooth lock could be improved, but thats a minor thing.
June 29, 2026
Unprompted review
Reply from www.freetrailer.com
Hi Anders
Thank you for your review.
We're delighted to hear that your experience with Freetrailer was such a positive one! It's great to know that you found the app easy to use, the account setup and rental process smooth, and the trailer practical and easy to handle.
We're especially pleased that you found our service to offer great value for money and that you would recommend us to others.
We look forward to helping you with your next transport.
Best regards,
Freetrailer
The best sharing experience ever
The best sharing experience ever.
The app works excellent.
June 28, 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
Great to hear you had the best sharing experience and that the app worked so well for you.
Kind regards,
Freetrailer
Advertisement
Reply from www.freetrailer.com
Hi Ingar,
Thank you for your review.
Great to hear that the whole process from booking to return was easy and smooth for you.
Kind regards,
Freetrailer
Smoothest rental in history of humans!
June 27, 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your review.
Love to hear it went that smoothly - that’s exactly how renting should feel!
Kind regards,
Freetrailer
Reply from www.freetrailer.com
Hi,
Thank you for your review.
Great to hear that pickup and return were easy and everything went perfectly for you.
Kind regards,
Freetrailer
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.