I had to check on the order after a long wait. After I checked customer service got the order moving and it was delivered. Still a long lag between order and delivery. Also, there was a missing item... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you for shipping to the USA for a reasonable cost. There is only one thing to suggest. Perhaps you can pack the bottles a little better? Some tape over the tops to keep them from popping open an... See more
Company replied
I love the products but shipping took almost three weeks which is a lot to me. I understand they come from overseas but it took so long I missed the beach trip where I could have used the hair protect... See more
Company replied
I was so excited to buy from French Beauty Hub but when I received my order it was missing one shampoo (the antipollution). Instead of treating me like a customer, I had to go through hoops to prove... See more
Company replied
3.1
Average
895 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed an order with FrenchBeautyHub…
I placed an order with FrenchBeautyHub almost 3 months ago, and I still have not received my order.
I have contacted their customer service multiple times by email and WhatsApp, but they are simply not responding to my messages. I have repeatedly asked for an update regarding my order and, since such a long time has passed, requested a refund, but I have received neither a proper response nor my money back.
What makes this even more frustrating is that their own refund policy states that they take responsibility for the order until it is delivered and that a refund can be issued when an order remains undelivered beyond the specified timeframe.
At this point, I have been left with no order, no refund, and no meaningful communication from customer service for almost three months.
This is completely unacceptable. I understand that shipping delays can happen, but ignoring a customer for months and failing to resolve an undelivered order is not acceptable customer service.
I would strongly recommend that FrenchBeautyHub resolve this matter and issue my refund rather than continuing to ignore my messages. My order number: ORDER #160028
June 28, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for the nearly three-month wait regarding your order #160028, as well as the lack of response despite your repeated attempts to reach us by email and WhatsApp. 😔 We understand that after such a long wait, you are now requesting a refund rather than continuing to wait. We have noted your order number and your refund request. We will follow up with our team so the status of your order can be reviewed and a clear response can be provided. We sincerely regret that you’ve had to make so many attempts just to receive an update.
The FrenchBeautyHub Team
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I request a full refund for my order
I request a full refund for my order, which was placed in July 2026 and has still not been received. It is now September, and I have been waiting for several months without receiving my order. I have also tried contacting by email and WhatsApp, but unfortunately, I have not received any response. Order #165207
July 1, 2026
Unprompted review
AVOID THIS COMPANY!
AVOID THIS COMPANY!
If I could give 0 stars, I would.
This company is a disgrace.
They refuse to investigate or refund a lost parcel, and they also refuse to respond to emails.
Abysmal company, AVOID AVOID AVOID!!
September 18, 2026
Unprompted review
Didn’t get my delivery
Didn’t get my delivery
Order number 168928
September 17, 2026
Unprompted review
Products were in good condition
Products were in good condition, the price was fair and shipping time was good.
September 3, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that your products arrived in good condition, that you were happy with the pricing, and that the delivery time met your expectations. It’s wonderful to know that you had a positive experience with us. Thank you for your trust, and we hope to see you again soon at FrenchBeautyHub!
The FrenchBeautyHub Team
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Expensive shipping
Expensive shipping, bottle leaked fluid a little.
September 10, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, thank you for sharing your feedback. We’re sorry that the shipping costs felt high and, especially, that your bottle leaked slightly during transit. 😔 We take your feedback seriously, particularly regarding bottle protection, so we can improve our packaging and help prevent this from happening in the future. Thank you for bringing this to our attention.
The FrenchBeautyHub Team
SCAM SITE YOU WILL NEVER RECEIVE YOUR ORDER
The Worst Copany ever, they are scammers and and this website is a bait and switch.
i have made A 200$ order for more than 2 months while it is not yet shipped and i am keep sending emails but no replies only they have replied 2 times at the beginning, and then no responses anywhere.
do not trust then and do not lose your money to pay anything with this scammers.
September 17, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry that after more than two months of waiting for a $200 order, your order still hasn’t been shipped and your recent emails have gone unanswered. 😔 We completely understand how this lack of communication has affected your trust. However, we would like to clarify that FrenchBeautyHub is a legitimate business and that our intention is certainly not to keep your payment without processing your order. Please provide us with your order number so we can locate your case, determine why your order has not been shipped, and provide you with a concrete response.
The FrenchBeautyHub Team
Good product. Good company to do business with. I received the product promptly and I…
I received the product promptly and I am very happy with how it feels on my skin. It does not “pill” as other sunscreens have. I trust that it is working as the company promises as an SPF. I am very happy with the French Beauty Hub
September 17, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your lovely feedback! 😊 We’re delighted that your order arrived quickly and, most importantly, that you’re enjoying the texture of your sunscreen, especially that it doesn’t pill on your skin. It means a lot to know that you’re very happy with your FrenchBeautyHub experience. Thank you for your trust, and we hope to see you again soon!
The FrenchBeautyHub Team
The website is easy to use and the…
The website is easy to use and the products delivered was as described on the website. French Beauty Hub also made me aware of tracking info for my shipment within a reasonable amount of time after order and answered my questions via email as needed.
August 29, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you found our website easy to use, that the products you received matched their descriptions, and that you were satisfied with the tracking information and our email support. Thank you for your trust, and we hope to see you again soon at FrenchBeautyHub!
The FrenchBeautyHub Team
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Pleasant experience
It took a little time to receive since it was coming from France, but that was to be expected. They let me know when it was shipping and when it was delivered.
September 8, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback and understanding! 😊 We’re delighted that you were kept well informed throughout the shipping process and up until your package was delivered. We also truly appreciate your patience with the delivery time. We hope you’re enjoying your products!
The FrenchBeautyHub Team
I ORDERED A SERUM ON 16TH AUGUST
I ORDERED A SERUM ON 16TH AUGUST. AFTER A COUPLE OF WEEKS AND HAVING CHASED THE ORDER I WAS INFORMED THAT THEY WOULD EXPEDITE THE ORDER. AFTER A FURTHER PERIOD I WAS INFORMED THERE WAS MORE DELAY AND I ASKED FOR THE ORDER TO BE CANCELLED. I COULD NOT WAIT FOR THE PRODUCT TO BE SENT AS I WAS IN NEED OF BUYING A NEW SERUM. I HAD NO RESPONSE TO MY REQUEST OR TO A FURTHER EMAIL. THIS IS NOT AT ALL ACCEPTABLE QUITE APART FROM TIME WASTING.
September 16, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about your experience. 😔 After ordering your serum on August 16, waiting several weeks, and following up multiple times, we completely understand your disappointment, especially since you needed the product promptly. We’re also sorry that your cancellation request and subsequent emails went unanswered. Could you please provide your order number? We’ll review the situation and your cancellation request carefully so that you can receive a clear response.
The FrenchBeautyHub Team
When I recieved the package it looked…
When I recieved the package it looked like it had been through a war. One of the bottles was chipped and the package was basically open when it arrived.
September 9, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry that your package arrived in such poor condition. 😔 A package arriving nearly open with a chipped bottle is certainly not the experience we want for our customers. Thank you for bringing this to our attention. Could you please provide your order number so our team can review the situation and provide an appropriate solution?
The FrenchBeautyHub Team
Nice selection of items and an easy to…
Nice selection of items and an easy to use interface.
September 1, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your feedback! 😊 We’re delighted that you enjoyed our selection of products and found our website easy to use. We hope to welcome you back very soon for your next order!
The FrenchBeautyHub Team
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SCAM SITE - DO NOT ORDER
This site is a scam, DO NOT order from here. Despite receiving an automated email that my order was shipped, and then following up, it became very clear that it was in fact not shipped and I have heard nothing since despite following up. What a disgrace of a company.
September 15, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry about this situation and completely understand your concern. 😔 Receiving an automated shipping email when the tracking does not show that the parcel has actually been handed over to the carrier can understandably cause a lot of confusion. We’re also sorry that your follow-up messages went unanswered. Could you please provide your order number so we can check its exact status and understand what happened?
The FrenchBeautyHub Team
i never had a problem ordering my…
i never had a problem ordering my products. the products that i ordered were safe and delivered on time.
September 9, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your continued trust! 😊 We’re delighted to hear that your orders have always gone smoothly, that you’ve been happy with the quality of our products, and that your deliveries have arrived on time. It’s a pleasure to have you as a returning customer. We look forward to welcoming you back to FrenchBeautyHub soon!
The FrenchBeautyHub Team
Finally Delivered/Missing Item
I had to check on the order after a long wait. After I checked customer service got the order moving and it was delivered. Still a long lag between order and delivery. Also, there was a missing item which FBH failed to adjust. They asked for photo's etc. after I had already discarded the packing material.
September 13, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you for sharing your experience. 😊 We’re glad that your order was ultimately delivered and that our customer service team was able to step in and follow up on it. We’re nevertheless sorry for the long wait between placing your order and receiving it, and we understand that you had to contact us for an update. Your feedback regarding our delivery times is well noted as we continue working to improve our service.
The FrenchBeautyHub Team
Rubbish company BEWARE
I ordered something from them at the beginning of July and it is now mid September and still not arrived. I have complained many times and received automated replies. I can only think this company is not legitimate and would not advise anyone to use them.
On the 18th Sept I received a message from the company via Trust pilot asking for order details which they have already been informed of at an earlier date. I have asked for a refund but no joy . I won’t stop until I get some positive action from them.they’ve taken my money and provided nothing!!
September 14, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry that an order placed in early July still hasn’t reached you by mid-September. 😔 After such a long wait and several complaints without receiving a genuinely personalized response, we understand why your trust has been affected. Could you please provide your order number so we can check exactly where your order stands and follow up with our team? You deserve a clear answer regarding the status of your order.
The FrenchBeautyHub Team
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Great product lines that are in stock…
Great product lines that are in stock and delivered timely. LOVE French Beauty Hub!
September 10, 2026
Unprompted review
Reply from Frenchbeautyhub
Thank you so much for your enthusiasm! 😊 We’re delighted that you love the quality and selection of our products, as well as their availability and fast delivery. Your “I LOVE French Beauty Hub!” truly made our day! Thank you for your trust, and we look forward to welcoming you back for your next order.
The FrenchBeautyHub Team
I placed an order 5 weeks ago and it…
I placed an order 5 weeks ago and it hasn’t arrived.
I have emailed the customer service team and they said I needed to wait to see if it comes before they refund me - despite getting an automated email 2 weeks ago saying my order should have arrived and asking me to review their service. I’ve not had a reply to any of my emails since.
August 4, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, we’re truly sorry for this 5-week wait and for the lack of response to your recent emails. 😔 We also understand how confusing it was to receive an automated email asking you to leave a review while your package had not yet arrived. Regarding the refund, when a parcel is already in the carrier’s hands, we unfortunately need to wait for their final confirmation regarding the package status before a refund can be processed. In the meantime, we continue following up with the carrier to obtain that confirmation as soon as possible. Please provide your order number so we can review your situation specifically.
The FrenchBeautyHub Team
This company is bait and switch
This company is bait and switch. They say free delivery but you get a bill from FedEx months later to pay the duty fees. If I would have known about this extra cost, I wouldn’t have purchased from them.
The order also took 3 weeks to receive. I do love their products but I’ll buy them from another source instead.
September 9, 2026
Unprompted review
Reply from Frenchbeautyhub
Hello, thank you for sharing your experience. We’re sorry for the unpleasant surprise of receiving a FedEx invoice after delivery, as well as for the three-week wait. 😔 Free shipping refers to the shipping cost charged at checkout, while any import duties, taxes, or administrative clearance fees are billed separately by FedEx or local authorities. We completely understand, however, that you would have preferred this distinction to be clearer before placing your order, and we take your feedback seriously. We’re glad to hear that you enjoy our products, and we’re sorry that this experience affected your trust in us.
The FrenchBeautyHub Team
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