Fresh Motors Reviews 

391
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely polite, friendly, and genuinely helpful throughout the entire vehicle purchasing process without any sales pressure. Many people also greatly appreciate the very smooth communication and the informative personal videos sent by the team when buying cars remotely. Consumers consistently note that routine service appointments and regular MOT checks are handled very professionally, leaving them feeling confident and well looked after. Some reviewers were not happy with minor issues such as occasional delivery delays, imperfect interior vehicle cleaning, or unexpected mechanical noises after maintenance work.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as consistently helpful, polite, and... See more

Service

Clients share profound satisfaction on service, frequently highlighting efficient response times and... See more

Product

Customers consistently note positive experiences with product, emphasizing that their vehicles arrived in... See more

Customer service

People report positive experiences with customer service, highlighting staff who are exceptionally polite,... See more

User experience

Consumers find user experience to be delightful, praising the seamless, professional, and genuinely enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more

Rated 5 out of 5 stars

I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old c... See more

Company replied

Rated 5 out of 5 stars

Kiran was very helpful and made us feel at ease and he sorted all the necessary paperwork and everything went smoothly making us feel confident we were in safe hands all in all an A1 plus service than... See more

Company replied

Rated 5 out of 5 stars

I purchased a car from Fresh Motors about 2 months ago and are happy with the professional aftercare and experience Ive received. Although a few hiccups in actually getting my car, I was kept up to... See more


Company details

  1. Car Dealer
  2. Car Repair and Maintenance

Written by the company

We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.


Contact info

4.9

Excellent

TrustScore 5 out of 5

391 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(391)

153 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy as pie

Bought a 2022 Renault Zoe for my daughter and while I was apprehensive doing it all online, the whole process was smooth and simple. The car was well prepared and top quality and my daughter couldn't be happier.

November 1, 2025
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Warren,

thank you for your 5* review on your purchasing experience with us on your daughters Renault Zoe!

We are so happy to hear that after a few months of ownership, you are still happy with the experience provided and with the car and as always, if you need any assistance in the future, please do not hesitate to get in touch!

Kind regards,

Kieran Alzate

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Rated 5 out of 5 stars

Excellent service from Kieran a very…

Excellent service from Kieran a very easy process

January 26, 2026
Unprompted review
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Reply from Fresh Motors

Good morning Kieran,

thank you for your 5* review based on your recent experience with us upon the purchase of your Ford Fiesta.

If you ever require any assistance in the future, please do not hesitate to get in touch!

Happy driving!

Kieran Alzate

Rated 5 out of 5 stars

Really good service and their care is…

Really good service and their care is second to none, nothing is too much trouble.

August 16, 2025
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Yvonne,

thank you for your review based on your experience with us here at Fresh upon the purchase of your Citroen C3. Your feedback is second to none and we appreciate the 5*.

If you require any assistance going forward, please do not hesitate to get back to us and we would love to be of service!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

I purchased my audi a5 from fresh

I purchased my audi a5 from fresh
Process was so easy and no pressure sale.Keiran went above and beyond to advise me and answered all my questions professionally.I definitely recommend fresh for your future vehicle purchase
Thank you so much I'm loving my new car

January 24, 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Mitch,

thank you for leaving a 5* review based on your recent purchasing experience with us here at Fresh.

We highly appreciate your feedback and we hope that you will enjoy your new car for many years to come!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

I had a great experience buying my car…

I had a great experience buying my car from this garage. From start to finish, the whole process was smooth, professional, and stress-free. The staff were friendly, knowledgeable, and never pushy—they took the time to answer all my questions and made sure I was completely happy before moving forward.

A special mention has to go to Kieran, who sold me the car. He was brilliant throughout—honest, patient, and really helpful. He made sure everything was clearly explained and went the extra mile to make the whole experience easy and enjoyable. You can tell he genuinely cares about doing a great job and looking after customers.

The car was exactly as described and in excellent condition, with no hidden surprises. It’s refreshing to deal with a garage that’s so trustworthy and customer-focused.

I wouldn’t hesitate to recommend this place to anyone looking for a reliable car and top-class service. Thanks again, especially to Kieran!

August 20, 2025
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Brooke,

thank you for leaving such an extensive review based on your few months of ownership with the vehicle that was supplied from ourselves here at Fresh and to hear that the experience that I was able to provide was as you had hoped.

If you require any assistance in the future, such as any issues, concerns, questions or upgrades, please do not hesitate to get in touch and one of our team would be more than happy to assist.

Thank you for being a valued customer and here is to many more years of positive motoring!

Kind regards,

Kieran Alzate

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Rated 5 out of 5 stars

I’ve had a great experience with Fresh…

I’ve had a great experience with Fresh Motors since purchasing my Nissan. From my first visit having a look round at the cars, to having a test drive to actually then buying one. Kieran was very kind and professional with my purchase and also trad in. I ended up buying my dream car and have been very pleased with the service received. The customer service is always very polite and they try to get you booked in as soon as possible.

September 23, 2025
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Steven,

thank you for your 5* review in reference to your recent purchase with us! Your feedback goes a long way and we appreciate all of the kind words that you have provided.

As always, if you have any concerns, questions or simply just a chat, please feel free to get in touch and we will help to the best of our abilities!

Happy motoring!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

Fresh motors and particularly kieran…

Fresh motors and particularly kieran have been amazing, from the initial vehicle request and the detailed video i received from kieran was all great. I arranged a test drive and there was no pushy salesman spiel you usually get.

I was kept in the loop every step of the way with updates, the car was handed over in the condition I had hoped for. Fresh had made sure it was in great condition and even had to have an issue corrected before handover which was extremely professional in my opinion (some companies would of given me the car and washed thier hands with it).

Overall, highly recommended if you are on the lookout for an upgrade or a new to you vehicle. I've only had the car for a day and I'm over the moon.

Thank you 👍.

January 23, 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Mike,

what a review! We appreciate the generosity provided by yourself, as well as your appreciation and understanding on preparation for your vehicle too whilst you were waiting.

Your feedback is incredibly valued and I hope that you manage to enjoy your new XC60 for many years to come, enjoy the car and the experience and if you require anything further down the line, please do not hesitate to get in touch!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

Very professional company

Very professional company, really good sales team.
Very happy with the car , 5star purchase.

September 24, 2025
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Good morning Clive,

thank you for your 5* review based on your experience with us and to hear that you are still happy with your purchase.

If you require anything in the future, please do not hesitate to get in touch and we would be more than happy to help!

Kind regards,

Kieran Alzate

Rated 5 out of 5 stars

Friendly and useful team

I went 2 weeks ago to do my MOT and it failed and Dave was very kind and helped me to find a place where to fix it near where I live as I live very far from Fresh Motors.I went back the last weekend to retake my MOT and Grace was there, she was very friendly and this offered me a coffee (Dave also did but at that time I didn’t fancy one) and she made it perfectly! She was surprised of how much sugar I put on it!
Previous time David was the one dealing with other issues and he was also great!
I will recommend Fresh Motors 100%.
Even though I live about 1h 10minutes from there I always go there. Thank you!

January 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Absolutely fantastic as always…

Absolutely fantastic as always but this time they all went above and beyond. Turned up without an appointment as was concerned due to a noise in the car. They kindly investigated it, found the problem and got us in for it to be repaired the following day urgently. Couldn’t have asked for anything more. This to me just goes to show why we keep going back, when you receive above and beyond service in an emergency. Thank you all so much for taking care of me, my kids and getting the car back on the road.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service outstanding

Very welcoming from arriving to departing. They gave my vehicle a full check for me and I found the Customer service 10/10. Would recommend using fresh motors for all your car requirements

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Kieran was very friendly and helpful…

Kieran was very friendly and helpful from the minute I entered the forecourt. Nothing was to much trouble from test drive and finance agreements to after sales. I would highly recommend Fresh Motors in Watton, Norfolk.

January 11, 2026
Unprompted review
Fresh Motors logo

Reply from Fresh Motors

Hello Colin,

thank you for your review based on your recent purchasing experience with us here at Fresh!

We are so pleased to hear that we excelled in your expectations and are happy with our whole process.

As discussed previously, if you ever have any questions or concerns, please do not hesitate to get in touch and I would be more than happy to help.

Kind regards,

Kieran Alzate
Senior Sales Executive

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Rated 5 out of 5 stars

Ford kuga

Just purchased a ford kuga in December from fresh motors. Adam was great from viewing the car on a Sunday with no appointment all the way though to collection. Very professional so thanks again Adam. Thoroughly recommend.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very easy sale

Very easy sale. Sold to them and the communication and fairness was top notch. Constant communication - arrived when they said they would and no unexpected haggling. Could not recommend them enough.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

The whole staff and really dedicated…

The whole staff are really dedicated and will do everything possible to help! I’ve had a great experience with all the staff

December 19, 2025
Fresh Motors logo

Reply from Fresh Motors

Hello Bethany,

thank you for providing us with a 5* review based on your recent experience with our service staff and also myself in the sales team on the purchase of your new car.

We hope that your Qashqai brings you and your daughter many years of reliable motoring and that you both have a wonderful Christmas.

Please do not hesitate to get back in touch if you require any assistance.

Kind regards,

Kieran Alzate

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Rated 5 out of 5 stars

Great Customer Service …

I got a complimentary MOT when joining the RAC, so used Fresh Motors for the first time as they are RAC approved. Extremely impressed with the customer service, it will now be my go to place.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a car from Fresh Motors…

I purchased a car from Fresh Motors about 2 months ago and are happy with the professional aftercare and experience Ive received. Although a few hiccups in actually getting my car, I was kept up to date and informed. Nothing is too much trouble when I call to query something and all the staff have been excellent. A pleasure when dealing with car dealerships that actually care.. I cannot recommend them enough..
Thank you 👍

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Fresh Recommendation

Really nicely presented VW Polo. Exactly what we were looking for at a fair price. No pushy sales staff, just friendly & helpful service from Kieran. Would definitely recommend.

November 20, 2025
Fresh Motors logo

Reply from Fresh Motors

Good morning Steve,

thank you for your 5* review based on your recent purchasing experience here at Fresh Motors.

We are pleased to hear that you found everything to standard, we are over the moon that we had the right car for your daughter and we wish her all of the best with her test and the car for the long term.

Any issues or concerns, please feel free to give us a shout and I would be happy to help.

Kind regards,

Kieran Alzate

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