Fresh Motors Reviews 

Thanks to the team for continued great service I bought a new car from them in march and it’s lovely. Tickety boo

I bought my car from another RAC registered dealer much further away. When something went wrong I took it to Fresh for diagnosis. I agreed that there was a fee to be paid for this service with each fault having its own cost.
The stop/start system wasn't working and the Adblue tank wasn't showing how much it was holding.
Fresh diagnosed a faulty battery and charged me £197. They couldn't fit a new battery at the time and I couldn't get back there for a week because of work.
I did grumble a bit that I'd paid for the diagnosis of two faults when both were put down to the same thing. The faulty battery.
I expressed some concerns and was referred to a local specialist however they couldn't fit me in. I did wonder though, if Fresh were so confident in their diagnosis why was I referred to another workshop?
I went to Halfords the same day to get a battery. They didn't have one in stock but did their own test and told me there's nothing wrong with my battery.
Next I contacted the supplying dealer who would need the car for 'a couple of days' but turned out to be complicated and took a week but didn't involve the replacement of the battery. Instead a number of sensors were replaced to make the car run as it should.
I wrote to Fresh saying that I felt 'robbed' of £197. Not only had I been charged for the diagnosis of two symptoms that they claimed were caused by the same fault, meaning I paid two diagnostics charges totaling £197, but the actual fault wasn't as simple as changing a faulty battery. I asked for a partial refund acknowledging that they had also done another job for me but not charge me. I asked for the headlamp alignment to be checked.
What I got was a slightly patronising reply that completely overlooked the contents of my email. Sending me a photo of their test system showing the car needed a new battery and a picture of the job card showing what they'd agreed to do just overlooked my claim that a new battery wasn't needed and that I'd been charged a fee for both faults when the problem, they claimed, was caused by the same thing. They didn't test the battery twice did they? Besides that I now have a car that runs perfectly on the old battery but with the reported faults fixed.
There whole reply was a total cop out and summed up by saying they wouldn't be issuing a refund, partial or otherwise.
My plan was to put up a fight but honestly, I've got too much going on to have the energy to deal with it. Fresh, keep the £197 you've robbed me of and your patronising email reply. It's a shame you so neatly fitted the stereotype for car dealers and mechanics.
I have a feeling this won't be the last word on the matter. I expect to see a smart reply in your own defense. Anyone reading it will know it's just empty words trying to save face.

Further to their reply dated 20/11:

You're right, of course there were no surprises at the cost. The point has been totally missed and not acknowledge that a second and third opinion disagreed with your own. That's where the surprise came, being expected to pay for something I didn't get. An accurate diagnosis, yours being disproved by two others.

About the Adblue, you now admit that you weren't 'certain enough' but happily charged me for a non diagnosis and then go on to justify this by speculating that an 'illegal system delete' had been carried out at some point. The truth is that you, nor I, have a clue about this. At that point I had only owned the car for a few weeks but you feel your speculation takes any heat off you.

You end by telling me that my frustration should be aimed at the warranty company and the suppling dealer and it was however being charge £197 for the non diagnosis of the battery, remember two further opinions were sought, and your pure speculation that the Adblue system had been subject to a system delete were down to nobody other than Fresh Motors.
Go on, you keep arguing to save face and you'll feel better but sometimes just saying 'you know what, I see how this might have made you feel, let's try and put it right' can make everyone feel better. Empathy!
You win though, you got the £197. Winning matters more than all else right? Prove to the reader that you're right. It's a hollow victory though because the vast majority of readers will get my point, through empathy.

Just happened to call in to see what cars were available. A good selection and i found what i was looking for. So simple and easy to do. Had 2 test drives and bought the car. A fair price also.

Very easy process to book an MOT through WhatsApp

My wife loves the first edition Audi A3 we purchased. Perfect.

Great company, bought a car from them and they couldn’t have done any better for me, anything we asked was no issue and was sorted straight away, would purchase a car from them again

Great experience with fresh!
Everything went smoothly and fast!
Will recommend to anyone who is looking for great customer service and good cars!!

Listening to customers needs.

I can't praise Fresh Motors enough. They repaired my car expertly. In addition they pesued my extended warranty claim when it looked like the insurance company would not approve it. Very big thanks to David Nicol who is such a capable person and an asset to Fresh. Just the best service and attitude. Very rare these days.
Again my biggest thanks to you all.

Received accurate and informative advice from David Nicol regarding my recent enquiry, would recommend.

Fresh Motors were so helpful giving me advice on my wet belt vehicle, big thanks to David Nicol!

Having my vehicle delivered the previous day, I went to drive it and the engine management light came on so we didn’t go on our journey as planned, very disappointing!
Fresh motors did call, but I was surprised when they asked me to take the vehicle back, but I explained that the vehicle had only just been delivered. The service manager seemed reluctant to collect the vehicle and loan us a vehicle whilst ours was being repaired, not very good customer service and not what I expected from those who say customer service is of paramount importance!
Finally my vehicle was returned, repaired, and we are now happy with our vehicle
The experience wasn’t nice, and no apology was given by the service manager which was disappointing too

Staff went out of their way to meet my wants. Exceptional.

We found this dealership online and decided to pay a visit and we don't regret it at all. Kieran was very professional and reassured me as I had some doubts and many questions. We went through all the paperwork and I never felt pushed or rushed to buy the car. I am very happy with the car and the customer service provided by Fresh Motors.

Fresh Motors was a great company to deal with. Kieran was excellent everything was done straight away made the whole experience stress free. When I picked the car up everything was ready no waiting about. Excellent service from Kieran

Thanks Mark

From arriving to look at perhaps finding a car. Kieran was very helpful. No pressure put on us. There to answer any questions. Went out of his way to help us decide.
Very professional reception area.

Excellent service from David in getting my RAC warranty claim through. It took some doing with challenges on the way but persistence paid off and David managed to get the whole claim paid for (excluding diagnostics). My car spent nearly 4 weeks in total with Fresh but I was kept up to date at all times. No issues with any of the work that was carried out by Fresh motors.

Good sales service from Kieran
Thank you
Regards John

When we arrived to look at the toyota hilux keiran met us and let us inspect the vehicle and take it a test drive, nothing was too much trouble . We arranged payment and because we lived 4 hrs away they arranged delivery when all the inspections were completed.
On the day of delivery we were called to let us know how far away they were.
We could not ask for anymore,they were all very pleasant.
We are very pleased with our vehicle.Best sales people we have ever dealt with.