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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their robust build and stylish design, making them a great addition to any home. Many also highlight the ease of use and cleaning, which contributes to a positive user experience, especially for daily tasks like juicing or steaming. The efficiency and performance of the products, such as juicers extracting maximum juice and ovens cooking perfectly, are consistently mentioned. Reviewers appreciate the thoughtful design features, like compact sizes and quiet operation, which enhance convenience and overall satisfaction. The company's customer service is often described as superb, with quick replies and effective issue resolution. However, some people were dissatisfied with certain products, reporting issues such as ovens not performing as expected or juicers getting clogged and not catching all fruit. A few other people also felt that customer service was poor, citing slow responses, conflicting information, or difficulties with returns and repairs.

What people talk about most

Product

Users describe positive interactions with the product, with many expressing satisfaction and even love for... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the performance and build of various... See more

User experience

Customers had positive experiences with user experience, frequently praising the products for being compact,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the good communication, prompt... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the great service, speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more

Company replied

Rated 5 out of 5 stars

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more

Company replied

Rated 5 out of 5 stars

Great experience, great service, quick delivery. Love this company alot this is my second juicer won't buy any other model but from this company .highly recommend buying from this company you won't be... See more

Company replied


Company details

  1. Appliance Store
  2. Countertop Store
  3. Store

Written by the company

Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great clothes steamer

I wear a suit daily for work and have tried many clothes steamers. This one is my favourite. It’s well-constructed, sturdy, and has a screw-in pole, making it easy to move. If you’ve used steamers where the pole pulls out easily, you’ll appreciate this design.

I highly recommend it; it’s the best I’ve used. I hope it lasts a long time because my first impressions are excellent.

June 13, 2024
Unprompted review
Fridja logo

Reply from Fridja

Really appreciate you taking taking the time to review!
Enjoy your Fridja steamer :)

Best wishes
Team Fridja

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Rated 5 out of 5 stars

I love my Fridja f1900 10/10 customer service

I love my Fridja f1900 and was really disappointed when it stopped working, I contacted customer services and they were great in helping me out as I hadn’t put the lid on properly so as a safety feature it won’t work without the lid being placed in it’s correct position…happy days all fixed and I’m juicing happy again 💕

June 13, 2024
Unprompted review
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Reply from Fridja

Hi Estelle,

Really appreciate you taking taking the time to review!
Glad we were able to get your juicer working again for you!
Enjoy your juice :)

Best wishes
Team Fridja

Rated 4 out of 5 stars

Haven't yet followed the recipe advice…

Haven't yet followed the recipe advice given but they were very helpful with the info - so will try out the nut milk recipe and get back to you!!!

June 12, 2024
Unprompted review
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Reply from Fridja

Hi Paula,

Really appreciate you taking taking the time to review!
Hope you have now had time to make the nut milk!

Best wishes
Team Fridja

Rated 5 out of 5 stars

Very detailed and useful information…

Very detailed and useful information concerning suitable fruits for the juicer.
Excellent response,

June 8, 2024
Unprompted review
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Reply from Fridja

Hi Margaret,

Really appreciate you taking taking the time to review!
Hope you have been enjoying your juicer.

Best wishes
Team Fridja

Rated 5 out of 5 stars

Excellent product

Excellent product. Wrinkles come out really fast and very easy to set up.

June 3, 2024
Unprompted review
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Reply from Fridja

Hi David,

Really appreciate you taking taking the time to review!
Enjoy your steamer.

Best wishes
Team Fridja

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Rated 5 out of 5 stars

Great PROMPT Customer Service

Great PROMPT Customer Service. I needed to replace a part I had broken, and within minutes of using the CHAT WITH US box, I was given a link and had a friendly chat with John. No ROBOTs, just lovely John. Thank You.

May 29, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi,

Really appreciate you taking taking the time to review!
Glad we could help in getting your Fridja item back in full working order.

Best wishes
Team Fridja

Rated 5 out of 5 stars

Rapid Issue Resolution

I received a Fridja travel steamer via Amazon, but missing instructions and one accessory. Amazon offered a return and replacement, which seemed rather unnecessary, but when I was put in contact with Fridja direct they immediately provided pdf instructions and put the missing component in the post.
Very efficient and easy

May 28, 2024
Unprompted review
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Reply from Fridja

Hi Peter,

Really appreciate you taking taking the time to review!
Enjoy your steamer.

Best wishes
Team Fridja

Rated 5 out of 5 stars

Exceptional customer service

John from the customer service team at Fridja, was exceptionally helpful when I reached out to them regarding one of their products. He was able to answer my query and give me an instant solution despite me reaching out on a bank holiday. Thank you such a great service

May 27, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi,

Really appreciate you taking taking the time to review!
Glad we could help with a solution.

Best wishes
Team Fridja

Rated 5 out of 5 stars

The Fridja f2500, Excellent Juicer

The Fridja f2500
Using this juicer is simple and quick, beet and carrots pulp was quite dry and produce plenty of juice.
All you need to do is, Juice Rinse and Drink.
There customer service is exceptionally, at the top. Very quick to reply to any query I would recommend them to all. They made sure I was completely satisfied.

May 27, 2024
Unprompted review
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Reply from Fridja

Hi Conroy,

Really appreciate you taking taking the time to review!
Hope you have been enjoying your juicer.

Best wishes
Team Fridja

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Rated 5 out of 5 stars

Clothes Steamer Pro

I'm extremely pleased with this purchase. The quality is excellent, and it's incredibly easy to use. I steam my work clothes every morning, and they look sharp in no time. My girlfriend loves it too and uses it for her outfits. We're both very happy with the f1200 steamer!

May 23, 2024
Unprompted review
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Reply from Fridja

Hi David!

Thanks so much for your purchase. We're super thrilled you love your Clothes Steamer Pro.

Best wishes,

Ava Lane
Team Fridja

Rated 5 out of 5 stars

Fantastic for Busy Families

With two young kids, the Fridja f1200 Clothes Steamer Pro has been a game-changer for us. The 3-litre water tank is perfect for handling multiple outfits, and the 35-second heat-up time is a huge plus on busy mornings. The powerful steam gets rid of wrinkles effortlessly, even on tough fabrics. I also love the upholstery brush for refreshing our sofa and curtains. It’s user-friendly enough that my teenage son uses it for his school uniforms. Laundry day has never been easier. Highly recommended!

May 23, 2024
Unprompted review
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Reply from Fridja

Hi Katie,

Thank you so much for your lovely review. We're really glad the Clothes Steamer Pro is helping out with all your children and soft furnishings!

We're happy to hear that laundry day has never been easier!

Thank you again

John Hughes
Team Fridja

Rated 5 out of 5 stars

Excellent Customer Service

Excellent help and advice from John who was knowledgable and offered a great solution to the issue I was facing. Fantastic customer service - thank you 🙏🏻

May 21, 2024
Unprompted review
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Reply from Fridja

Hi Karolina,

Really appreciate you taking taking the time to review!
Glad we could help with a solution.

Best wishes
Team Fridja

Rated 5 out of 5 stars

Brilliant level of service

Fridja were so quick to reply and resolve my issue. Brilliant level of service.

April 29, 2024
Unprompted review
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Reply from Fridja

Dear Jim

Thank you so much for taking the time to review us. We're really happy you're satisfied with our service.

Thank you again!
John Hughes
Team Fridja

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Rated 5 out of 5 stars

F2500 Juicer

I already have a steamer from Fridja so thought I would buy their new f2500 juicer.

Glad I did as it has been amazing.
So easy to use - you can put the fruits straight in the top (I still prefer to chop mine up a bit) and close the lid and leave it.

The juice has no bits which is good as not keen on that and pulp is really dry.

Says in manual you can shove parts in the dishwasher but hardly anything stuck to the parts so much easier just to wash in the sink for me but good to know they could be.

April 29, 2024
Unprompted review
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Reply from Fridja

Dear Lynne,

Thank you so much for taking the time to review us, and for being a repeat customer! We really appreciate you.

Thanks again
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Love my new steamer!

Love my new steamer!

April 27, 2024
Unprompted review
Fridja logo

Reply from Fridja

Dear Jesse,

Thank you for your review! We truly appreciate your purchase and are delighted to hear that you're satisfied with your new f1200 Clothes Steamer Pro.

Thanks again
Ava Lane

Rated 5 out of 5 stars

Prompt customer care response and fast…

Prompt customer care response and fast delivery.I am happy to purchase again from the company.

April 30, 2024
Unprompted review
Fridja logo

Reply from Fridja

Dear Oluwatobiloba

Thank you so much for your positive feedback, it is highly appreciated. We look forward to serving you again soon!

Kind regards
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Fridja handheld steamer…

I've got the Fridja handheld steamer for my hols as it is quite compact. The steam you get is really good and I managed to get a few items done before the tank runs. Might invest in the larger one for home.

September 16, 2023
Unprompted review
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Reply from Fridja

Dear Mrs Yates

Thank you so much for your purchase and kind words about our f10 handheld clothes steamer! We're super happy to hear you're getting on.

If you're thinking of a full-size one, we'd recommend the f1200 Clothes Steamer Pro, it's awesome!

Thanks again
Ava Lane
Team Fridja

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Rated 5 out of 5 stars

Very professional with focused customer…

Very professional with focused customer care.
Made the overall experience effortless and took time to focus on the details
Would highly recommend and I would use again.

February 12, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Annette,

Thank you so much for your kind review on our customer care team. Thank you so much for being a customer of Fridja.

Kind regards
Ava Lane
Team Fridja

Rated 5 out of 5 stars

SO happy with my juicer!

SO happy with my juicer!! I’ve been gearing up for a summer cleanse and this was the perfect purchase to kickstart it. I feel so much healthier knowing I’ve had a fruit / veg packed juice to start the day, the fact that I can chuck in the whole fruit makes it so much easier to use and therefore to stick to my daily juices! Loving this product. So much better than the blended kind of juicer.

March 1, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Johanna,

Thank you so much for your purchase of a f2500 self-feeding whole juicer! We're so happy that its design means you're sticking at daily juicing.

Juice on!

Ava Lane
Team Fridja

Rated 5 out of 5 stars

Best juicer

Best juicer, kids love making juice at the weekend

April 28, 2024
Unprompted review
Fridja logo

Reply from Fridja

Hi Elin,

Thank you so much for your review! It's such a lovely picture thinking of your family juicing at the weekend.

❤️❤️❤️

Thank you for your review!

Kind regards
Ava Lane
Team Fridja

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