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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their robust build and stylish design, making them a great addition to any home. Many also highlight the ease of use and cleaning, which contributes to a positive user experience, especially for daily tasks like juicing or steaming. The efficiency and performance of the products, such as juicers extracting maximum juice and ovens cooking perfectly, are consistently mentioned. Reviewers appreciate the thoughtful design features, like compact sizes and quiet operation, which enhance convenience and overall satisfaction. The company's customer service is often described as superb, with quick replies and effective issue resolution. However, some people were dissatisfied with certain products, reporting issues such as ovens not performing as expected or juicers getting clogged and not catching all fruit. A few other people also felt that customer service was poor, citing slow responses, conflicting information, or difficulties with returns and repairs.

What people talk about most

Product

Users describe positive interactions with the product, with many expressing satisfaction and even love for... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the performance and build of various... See more

User experience

Customers had positive experiences with user experience, frequently praising the products for being compact,... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the good communication, prompt... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the great service, speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Placed an order for the multi oven pro, received a discount as paid upfront for pre order and actually received my oven a week or so before expected date, so very pleased. It came very well packaged,... See more

Company replied

Rated 5 out of 5 stars

I bought a juicer from Fridja which is brilliant..best one I have ever had ...communication with Fridja is 1st class ..they are extremely quick to reply to any emails and deal with any issues inti... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great products at competitive prices. Bought the air fryer oven and the laundry steamer, both fantastic! The air fryer oven is much more compact than I expected, so perfec... See more

Company replied

Rated 5 out of 5 stars

Great experience, great service, quick delivery. Love this company alot this is my second juicer won't buy any other model but from this company .highly recommend buying from this company you won't be... See more

Company replied


Company details

  1. Appliance Store
  2. Countertop Store
  3. Store

Written by the company

Fridja is a British company that develops, retails and wholesales innovative home appliances since 2010! Our flagship products are clothes steamers and juicers. Many thanks for finding our TrustPilot profile!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very efficient juicer.

Very efficient juicer. Have used it for oranges,apples, pineapple and so on.
I just don't understand the use of the big blade in the shoot.

March 27, 2023
Fridja logo

Reply from Fridja

Hi Sb,

Thank you so much for your review!

The blade can help half whole fruits before are masticated.

Many thanks
John Hughes
Team Fridja

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Rated 5 out of 5 stars

Higher quality at lower cost possible by Fridja. Highly appreciated.

I am impressed the quality Fridja cold press juicer delivered at the impressive price point. I know the similar quality from other brand at 3-4 times higher price.

March 3, 2023
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Reply from Fridja

Hi Mohd,

Thank you so much for your kind review! We try our best to produce great quality products and accessible prices. Thank you for letting us know your thoughts. It makes all the hard work worth it! 🎉

All the best
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Quality items.

March 9, 2023
Fridja logo

Reply from Fridja

Hi Niall,

So glad to hear you received your goods quickly and they're up to standard! Thank you!

All the best
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Great, great, great!

Great product, great customer service, great delivery time, great overall experience!

March 9, 2023
Fridja logo

Reply from Fridja

Hi Norb,

We're really happy to hear your experience! Thank you for taking the time to review us.

All the best
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Presses fruit and vegetables…

Presses fruit and vegetables brilliantly. Initially thought it was going to be a nightmare to clean but actually it not. Just remove gubbings from sieve biy and empty pot.. done. Just wash under running water straight away and it’s easy. Really pleased with it

March 20, 2023
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Reply from Fridja

Hi Joanna,

Thank you so much for your kind review of the f1900 whole fruit juicer! We're so glad to hear you're enjoying it.

All the best
Ava Lane
Team Fridja

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Rated 5 out of 5 stars

Seen the Fridja clothes steamer on…This Morning

Seen the Fridja clothes steamer on This Morning It’s been an absolute pleasure to have it in our home now
Really easy to set up and as 76 year old I found it powerful and easy to use
So happy we purchased this

March 17, 2023
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Reply from Fridja

Hi Mrs Thompson,

Thank you so much for your kind review your f1500 high pressure clothes steamer! Thank you for taking the time. Steam on!

All the best
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Great product

Great product, not noisy and very easy to use.

March 1, 2023
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Reply from Fridja

Hi Tariq,

Thank you so much for your kind review!

All the best
Ava Lane
Team Fridja

Rated 5 out of 5 stars

Steamer is a joy to use

Steamer is a joy to use. Really works and cuts ironing time in half. Love it!

February 26, 2023
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Reply from Fridja

Hi Catherine,

Thank you so much for your lovely review! Thank you for taking the time to review your new steamer.

All the best
Ava Lane
Team Fridja

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Rated 5 out of 5 stars

Excellent experience shopping with Fridja!

Excellent experience shopping with Fridja! It item turned out to be out of stock, and I was offered it in another colour way. I chose to wait, and I was most impressed with the company communications, keeping me informed. I am thrilled with the Hand Held Steamer.

February 24, 2023
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Reply from Fridja

Hi Denise,

Thank you so much for your kind review! Thank you for taking the time to review your new steamer. Steam on!

All the best
John Hughes
Team Fridja

Rated 2 out of 5 stars

delivery was fast

delivery was fast, but not very impressed with the steamer.
the first time I used it the head sprayed a brown water all over the garment and also wet everything steam was minimal l and leaked a lot, even though i waited for it to get to temperature.

February 16, 2023
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Reply from Fridja

Hi Jackie,

Thank you for your review and we're sorry to hear of any issues. Please do get in contact with our team and we'll do our best to help out.

Kind regards
John Hughes
Team Fridja

Rated 5 out of 5 stars

Item as described

Item as described, fast delivery. Website easy to navigate.

February 16, 2023
Fridja logo

Reply from Fridja

Hi George,

Thank you so much for your kind review! Thank you for taking the time.

All the best
Ava Lane
Team Fridja

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Rated 5 out of 5 stars

Very prompt and secure delivery

Very prompt and secure delivery, it works really well and will definitely be replacing my iron!

February 8, 2023
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Reply from Fridja

Hi David,

Thank you so much for your lovely review! We really appreciate it. Steam on!

All the best
Ava Lane
Team Fridja

Rated 4 out of 5 stars

Fridja steam iron

Still new to me but so far so good. I get through my ironing much quicker now. I do still use my ironing board. Saw it being used on a popular TV programme. I have a generating iron but Friday is much better

February 20, 2023
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Reply from Fridja

Hi Amanda,

Thank you so much for your kind review! We really appreciate it.

Kind regards
John Hughes
Team Fridja

Rated 1 out of 5 stars

Inform your customers that they are…

Inform your customers that they are paying £15 for 10 grams sachet.

February 11, 2023
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Reply from Fridja

Hi Harold,

Thank you for your review and we're sorry you were disappointed with your cleaning crystals.

We checked our website and can see that it is clear in the picture that the sachet is 10g. This really is enough for more than a year of cleaning as you only need a pinch every in a tank of water.

However, we have fed your feedback to our team and are now dispatching two packets with every order. The majority of the cost for this small order is warehouse handling, shipping and VAT.

We only want happy customers 🙂

Please get in contact if there's anything we can do to rectify your review.

Thank you
Ava Lane
www.fridja.com

Rated 5 out of 5 stars

Fridja juicer make juice making is…

Fridja juicer make juice making is enjoyable and easy to clean

January 19, 2023
Fridja logo

Reply from Fridja

Hi Dil,

Thank you so much for your review! It's wonderful to hear you're getting on with your juicer.

Thank you! 🙂

Kind regards
Ava Lane
Team Fridja

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Rated 5 out of 5 stars

Great juicer - can highly recommend

The customer service was quick and helpful and I am very happy with my new juicer - it is easy to use and clean, and my children are looking forward to making fruit ice cream with it

January 12, 2023
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Reply from Fridja

Hi AK,

Thank you so much for your review! It's wonderful to hear you and your family enjoying your f1900!

Thank you! 🍨

Kind regards
Ava Lane
Team Fridja

Rated 5 out of 5 stars

FRIDJA Masticating Juicer KITCHEN MUST HAVE !!!!

After many days & searches on the internet for the perfect juicer and also brands. The ultimate decision came down the compact value for ££ & design.

This particular juicer came on top for ease of use & cleaning. The horizontal shooter and the freshness flavour of juices we make. Most importantly for us was the compactness of the machine.

For the kids banana 🍌 n strawberry 🍓 ice cream 🍨 much healthier as you know what you put in to it no additives.

I made carrots 🥕 ginger pear 🍐 juice & honey 🍯 mmmm 😋 wify loved it 🥰.

Since then posting on family group media all of my family had made purchase highly recommended products must have!!!!

January 19, 2023
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Reply from Fridja

Hi Rob,

Thank you so much for your kind words! We really appreciate it and thank you from all of Team Fridja!

Best wishes
Ava Lane
Team Fridja

Rated 5 out of 5 stars

I’ll never use an iron again!!!

I recently purchased a Fridja steamer and I have been extremely impressed with its performance. The steamer heats up quickly and emits a powerful, steady stream of steam that effectively removes wrinkles and freshens up my clothes.

One of the features I love about the Fridja steamer is its compact size. It's small enough to fit in a closet or on a shelf, but still packs a punch when it comes to steaming power. It's also lightweight and easy to maneuver, making it perfect for traveling.

The steamer has several attachments, including a fabric brush and a creaser, that make it versatile and able to handle different types of fabrics. I have used it on everything from silk to denim, and it has worked well on all of them.

The steamer also has a large water tank that allows for continuous steaming for a long time, which is great for steaming multiple items or larger pieces of clothing.

Overall, I am extremely happy with my Fridja steamer and would highly recommend it to anyone looking for a powerful, compact and versatile steamer. It's a great alternative to traditional ironing and has saved me a lot of time and effort in keeping my clothes wrinkle-free.

January 28, 2023
Unprompted review
Fridja logo

Reply from Fridja

Hi Nekhoh,

Thank you so much for your kind review! So thorough!

Don't stop the steam!

Best wishes
Ava Lane
Team Fridja

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