I attended the FSB North London event today, led by Cheryl-Lya Broadfoot. I've been to many FSB meetings, all of which have been enjoyable, but this one stood out. Cheryl-Lya had prepared some grea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
FAB networking event led by Cheryl-lya! Been to a few FSB Virtual Online Networking events now and I always come away with a smile on my face and new connections. Thank you so much! Molly - T... See more
Company replied
Really enjoyed today's FSB North London meeting hosted by Cheryl-Lya Broadfoot. What stood out for me was the time we had for real conversations, not just quick introductions. The breakout sess... See more
WATCHED FSB OVER FORTY YEARS,JOINED RECENTLY,AFTER A WEEK,LEGAL HELP HOPLESS,EMAILS DAILY,IN IT FOR KICK BACKS FROM WHAT THEY SELL,TOTALLY USELESS WILL NOT BE RENEWING MY MEMBERSHIP.IF YOUR A SOLE... See more
Company replied
Company details
Written by the company
Established 50 years ago to help our members succeed in business, we are a non-profit making and non-party political organisation that’s led by our members, for our members. Members receive an exclusive package of great value business services including advice, financial products and support. The benefits include protection in the case of tax inspection, legal and HR advice, as well as local networking groups and business banking. We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our policy and advocacy team in Westminster focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.
Contact info
Sir Frank Whittle Way, FY4 2FE, Blackpool, United Kingdom
- 0808 2020 888
- customerservices@fsb.org.uk
- www.fsb.org.uk
4.4
Excellent
725 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My very first FSB meeting and it felt…
My very first FSB meeting and it felt supportive kind and progressive. I will join and hope to offer my expertise to others and be accountable to myself and the FSB group.
July 8, 2024
Unprompted review
Reply from Federation of Small Businesses
Good morning Michelle,
Thank you sincerely for your kind review and for taking the time out of your busy schedule to share your feedback with us.
Your feedback is invaluable to us as we continually strive to enhance our events and services. We are looking forward of welcoming you to future FSB events.
Should you require any additional assistance or support, please feel free to reach out to us here at Customer Services. We're always here to help.
Thank you
Joanne - FSB
Onboarding was excellent
Onboarding was excellent - a full tour of all benefits with a knowledgeable and friendly advisor. There's loads of support available and lots of advice lines and insurance included.
July 4, 2024
Unprompted review
Reply from Federation of Small Businesses
Good afternoon Ben,
What a lovely review to read!
Thank you so much for taking the time out of your day to leave us such wonderful feedback.
We're pleased you found the onboard tour beneficial and the information and advice will support you moving forward We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Many Thanks
Joanne- FSB
Reply from Federation of Small Businesses
Good morning Esther,
We're very sorry to hear about your experience, we would like to gain more insight into this if possible so we can look into this further.
Would you be so kind to send us some more information to our customer services team so we can investigate this for you? Our email to contact is customerservices@fsb.org.uk.
FSB - Joanne
Encouraging and Supportive, Especially the Peer Support!
I have been a member of the FSB for several businesses now and when I launched my new business last year joining was very high on my to do list!
I have enjoyed networking events, training, general support and most recently a peer support group over several months.
The genuine interest in me and my business has really instilled new confidence in me, allowing me to try to things and build my network. With tips, insights and introductions it is a must in my opinion!
June 19, 2024
Unprompted review
Reply from Federation of Small Businesses
Good afternoon Elizabeth
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased that you have found the start of your FSB membership supportive with your new business, especially the Networking. We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.
FSB - Joanne
I can honesty say that joining FSB in…
I can honesty say that joining FSB in Kent has been one of the best business decisions I have made. Friendly, great value and brilliant events. Big shout out to Tim Aker who has done so much for me. Thank you.
June 17, 2024
Unprompted review
Reply from Federation of Small Businesses
Good afternoon Nick,
What a lovely review to read!
Thank you so much for taking the time out of your day to leave us such wonderful feedback about the support received from Tim Aker your Local Development manager. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Thank you
Joanne - FSB
The cooperative Bank
Claim to support sme s they don’t be wary of joining them.
No I've made two phones calls I've received no assistance. I think you should re look at the banking relationship?
June 11, 2024
Unprompted review
Reply from Federation of Small Businesses
I'm sorry to hear about your experience with the Co-Op Banking Service. I understand that our FSB Customer Care Team is assisting you with this matter.
Thank you for your feedback.
Joanne
FSB Customer Services
Initial call with FSB with Justin
I had a call with Justin today to explain the benefits of joining the FSB. He was very friendly and clearly explained everything I would need to know focusing on the bits that were most relevant to me. Excellent start to my membership and made me feel I’d made the right move to join FSB.
June 4, 2024
Unprompted review
Reply from Federation of Small Businesses
Good morning Julie,
What a lovely review to read!
Thank you so much for taking the time out of your day to leave us such wonderful feedback.
We're pleased Justin has gone out of his way to explain the information to you fully and able to focus on the areas that will support you and busy. We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Many Thanks
Joanne- FSB
New FSB Member
We have recently joined the FSB, Justin Yates has been extremely helpful and thorough. Navigating us through are online portal also showing us the benefits available to us.
We are looking forward to working with the FSB as are business grows.
Unity Facilities Management
June 3, 2024
Unprompted review
Reply from Federation of Small Businesses
Good morning Chris,
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Justin has taken the time to explain and navigate you around the online portal.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.
Joanne - FSB
Amazing FSB support
Tim and the team have been amazing in supporting us move from 4 figure business annually to a 6 figure business. The entire team from FSB has given our business the confidence we needed and directed us through the right channels for this success! Thank You!
June 1, 2024
Unprompted review
Reply from Federation of Small Businesses
Good morning Samuel,
What a lovely review to read! Thank you so much for taking the time out of your day to leave us such wonderful feedback. We're pleased you have received excellent service and support from Tim and the FSB Team. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Many Thanks FSB
Joanne
Best Bootcamp ever!
Really well organised, no dead space and full of useful contacts and so much knowledge.
Really valuable use of time and a huge buzz.
May 23, 2024
Unprompted review
Reply from Federation of Small Businesses
Good morning Karen,
Thank you for taking the time to leave a wonderful review. We are glad to hear that you have found the Bootcamp useful and enjoyed attending this event. We look forward to seeing you at future FSB Events.
If you need any further support,
please don't hesitate to get in touch with us here at Customer Services.
Thank you - Joanne FSB
Absolutely amazing benefits with FSB
Absolutely amazing organisation. The insurance covers absolutely everything for running a business and being supported and protected as a owner.
Best value for money
Justin was amazing at taking me offering a detailed intro to all the benefits from FSB insurance - I didn't realise its so much support available.
May 29, 2024
Unprompted review
Reply from Federation of Small Businesses
Good afternoon,
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Justin has taken the time to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.
Joanne - FSB
Justin was very helpful and…
Justin was very helpful and informative, and was happy to structure the introductory meeting based on the fact that I am a previous FSB member.
May 22, 2024
Unprompted review
Reply from Federation of Small Businesses
Good afternoon Deidre
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Justin has taken the time to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.
Joanne - FSB
I regularly attend The Devon & Cornwall…
I regularly attend The Devon & Cornwall Women In Business online networking, and all other local online meet-ups - it is a lifeline for those of use who run small businesses, in the South West!
It is a fantastic way to get to know and to easily network with local small businesses, which you cannot really do with national meetings.
I have only the highest praise for the staff who run the meetings and especially Ness Gale, who is such a great host.
Having attended many Devon & Cornwall FSB network meetings, and would recommend the FSB to anyone running a small business, for their support and guidance.
Thank you for facilitating such great online events!
May 21, 2024
Unprompted review
Reply from Federation of Small Businesses
Good morning Andrea,
What a wonderful review to read.
Thank you so much for taking the time out of your day to leave such wonderful feedback regarding FSB Networking events and highlighting The Devon & Cornwall Women in Business and the team that supports the event. We are glad the sessions have supported you. We look forward to seeing you at future FSB Events.
Many Thanks
Joanne - FSB
The value of the Women in Business online networking events
The online networking events, and specifically those aimed at Women in Business, have been a wonderful additional benefit of the FSB.
I have 'travelled' all over the country since these began and made many good contacts, and true friends. The regional events are especially valuable as they are smaller and more personal.
May 21, 2024
Unprompted review
Reply from Federation of Small Businesses
Good morning Mary,
Thank you so much for taking the time to share your positive feedback on our events!
We're delighted to know that our events met your expectations & FSB appreciate your support.
We look forward to hosting more events that leave a lasting positive impression.
We look forward to seeing you at future FSB Events.
Joanne - FSB
Anita was an incredible help when I…
Anita was an incredible help when I joined the FBS. She taught me through the website and I can't believe that is so much help for small businesses out there. I'm so pleased that I have joined this incredible organisation
May 16, 2024
Unprompted review
Reply from Federation of Small Businesses
Good Afternoon Nina,
Thank you for taking the time to leave us a wonderful review!
We're so please to hear Anita was able to pass on her knowledge and guide you around the website. There are so many different resources available to members which we hope you make use of throughout your membership with us.
Please don't hesitate to reach out to us here at customer services if you need any further assistance.
Many thanks,
Joanne - FSB
Excellent value for money for anybody with a small business
Just joined the FSB and can’t believe what you get for your money! It offers really good value for any small business in terms of the resources available and the protection it offers. Martin did my introductory familiarisation session covering the website and all the resources and was superb. Looking forward to using all of my benefits whilst I setup my new business. Thanks.
May 8, 2024
Unprompted review
Reply from Federation of Small Businesses
Good afternoon Lloyd
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Martin has explained the information to you fully and you have found this session supportive. We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Joanne- FSB
Shout out for the Devon & Cornwall Women's networking
I have been networking with FSB now since the 1st lockdown. I find it really easy to decide what I want to attend, and book it.
My favourite networking group is the Women's Devon and Cornwall group, ( I live in Devon). This is one of the smaller groups, which is one of the reasons I love it. Very supportive, friendly, and welcoming. Usually a mix of people I know pretty well now, and new attendees. Ness is the host, and she is absolutely lovely. She is particularly great at placing people together who she thinks will gel, in breakout rooms.
I look forward to this event every month.
April 30, 2024
Unprompted review
Reply from Federation of Small Businesses
Good afternoon Cathy,
What a wonderful review to read.
Thank you so much for taking the time out of your day to leave such wonderful feedback regarding FSB Networking events and highlighting your favourite. We are glad the sessions have supported you. We look forward to seeing you at future FSB Events.
Many Thanks
Joanne - FSB
Fantastic business support
We were worried when we first joined as we were a new business but the support we have had has been incredible. Networking has been fantastic not just for the business as we have met some great people but whenever we have needed advice they have always come and sat with us. They have helped us in securing some big contracts as well.
May 7, 2024
Unprompted review
Reply from Federation of Small Businesses
Good afternoon Steve,
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased that you have found the start of your FSB membership supportive, especially the Networking. We hope you can utilise your membership to the fullest and if you need any further support,please don't hesitate to get in touch with us here at Customer Services.
FSB - Joanne
Lots of membership benefits
very happy to be a member and know about all the excellent benefits
May 1, 2024
Unprompted review
Reply from Federation of Small Businesses
Good morning Jayson,
Thank you for the 5* Review and taking the time to share your positive feedback. We hope you can utilise your membership to the fullest. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.
Joanne - FSB
A really top class event with lots of…
A really top class event with lots of useful information learned and valuable contacts made.
April 25, 2024
Unprompted review
Reply from Federation of Small Businesses
Good morning Becky,
Thank you sincerely for your kind review and for taking the time out of your busy schedule to share your feedback with us. Your recognition of the support FSB provides to small businesses truly means a lot to our team.
Your feedback is invaluable to us as we continually strive to enhance our events and services. We are looking forward of welcoming you to future FSB events.
Should you require any additional assistance or support, please feel free to reach out to us here at Customer Services. We're always here to help.
Joanne - FSB
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.