Federation of Small Businesses Reviews 

725
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I attended the FSB North London event today, led by Cheryl-Lya Broadfoot. I've been to many FSB meetings, all of which have been enjoyable, but this one stood out. Cheryl-Lya had prepared some grea... See more

Company replied

Rated 5 out of 5 stars

FAB networking event led by Cheryl-lya! Been to a few FSB Virtual Online Networking events now and I always come away with a smile on my face and new connections. Thank you so much! Molly - T... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed today's FSB North London meeting hosted by Cheryl-Lya Broadfoot. What stood out for me was the time we had for real conversations, not just quick introductions. The breakout sess... See more

Company replied

Rated 1 out of 5 stars

WATCHED FSB OVER FORTY YEARS,JOINED RECENTLY,AFTER A WEEK,LEGAL HELP HOPLESS,EMAILS DAILY,IN IT FOR KICK BACKS FROM WHAT THEY SELL,TOTALLY USELESS WILL NOT BE RENEWING MY MEMBERSHIP.IF YOUR A SOLE... See more

Company replied

Company details

  1. Business to Business Service

Written by the company

Established 50 years ago to help our members succeed in business, we are a non-profit making and non-party political organisation that’s led by our members, for our members. Members receive an exclusive package of great value business services including advice, financial products and support. The benefits include protection in the case of tax inspection, legal and HR advice, as well as local networking groups and business banking. We don’t only provide fantastic membership benefits - FSB is also the UK’s leading business campaigner, focused on delivering change which supports smaller businesses to grow and succeed. Our policy and advocacy team in Westminster focuses on UK and English policy issues. Further to this, our expert teams in Glasgow, Cardiff and Belfast work with governments, elected members and decision-makers in Scotland, Wales and Northern Ireland.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

725 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(725)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very useful event with lots of useful

Very useful event with lots of useful, practical tips for small businesses. Great venue too.

April 25, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Helen,

I wanted to thank for your kind review and taking time out of your day to leave feedback. Your acknowledgment of the support FSB provides to small businesses means a lot to us.

Your feedback regarding the event you attended is greatly appreciated. We are looking forward of welcoming you to future FSB events.

Should you require any additional assistance or support, please feel free to reach out to us here at Customer Services. We're always here to help.

Joanne - FSB

Rated 1 out of 5 stars

Complete waste of money

Complete waste of money. Twice in my 10 year subscription I have called the Legal Team for advice and they cannot advise me in relation to my business. There are never any Networking Events in my area, the insurance is higher than other providers.

I had to close my business through no fault of my own and whilst dealing with the closure and all that entails, my annual membership went out and I missed it for 11 whole days over their 'cancellation period'. I cannot even get a pro rata refund for this waste of money and time.

April 25, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Caroline

We're very sorry to hear about your experience, we would like to gain more insight into this if possible so we can look into this further.

Would you be so kind to send us some more information to our customer services team so we can investigate this for you? Our email to contact is customerservices@fsb.org.uk.

FSB - Josephine

Rated 5 out of 5 stars

wide variety of targeted services well…

wide variety of targeted services well delivered

April 23, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Nigel,

Thank you for the 5* Review and taking the time to share your positive feedback. We hope you can utilise your membership to the fullest. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Joanne - FSB

Rated 5 out of 5 stars

I have recently joined the FSB and I have been so impressed with the amount of support on offer

I have recently joined the FSB and I have been so impressed with the amount of support on offer. Vaseem was a great help in explaining to me the different support available to businesses by the FSB and the ways in which it can help my business.

Furthermore I am looking forward to attending some of the networking events that they are hosting

April 9, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Hitesh

Thank you for the 5* Review and taking the time to share your positive feedback.
We're pleased Vaseem has gone out of his way to explain the information to you fully.
We hope you can utilise your membership to the fullest and look forward to seeing you at future FSB Events. If you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Joanne - FSB

Rated 5 out of 5 stars

New Member

I recently joined FSB. A few days later, I received a welcoming phone call and the opportunity to book a further call with one of their advisors to learn more about the benefits FSB offers its members. After an hour working through the different areas of the website, I was surprised at the extent of resources available. Definately worth an hour of my time...thank you Morgan!

April 12, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Many thanks for your 5* review.
Thank you so much Elaine, for taking the time to share your positive feedback.
We're pleased Morgan has been able to reach out to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

Joanne - FSB

Rated 5 out of 5 stars

Legal Matters

I had a question I needed answered with regards to a legal matter. Very shortly after ringing the FSB I got a return phone call from a young man called Francis. He was amazing. He explained everything so well, took his time with me and was such a gentleman. He also sent me a link with regards to the matter we were talking about so I could get even more help. I would be a member of the FSB for this service alone! Gloria

April 9, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Gloria,

I wanted to thank for your kind review and taking time out of your day to leave feedback. Your acknowledgment of the support FSB and the Legal Advice Line provided with your legal matter and the feedback means a lot to us.

Should you require any additional assistance or support, please feel free to reach out to us here at Customer Services. We're always here to help.

Joanne - FSB

Rated 5 out of 5 stars

A great organisation!

As a small business, I have seen the amount of information and help available through the FSB.

I have just recently attended a bootcamp where I was able to listen to some excellent speakers, talk to exhibitors and meet other business owners.

It was a great day.

March 20, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Graham,

I wanted to thank for your kind review and taking time out of your day to leave feedback. Your acknowledgment of the support FSB provides to small businesses means a lot to us.

Your feedback regarding the Bootcamp you attended is greatly appreciated. We are looking forward of welcoming you to future FSB events.

Should you require any additional assistance or support, please feel free to reach out to us here at Customer Services. We're always here to help.

Joanne - FSB

Rated 5 out of 5 stars

FSB Business Bootcamp

We had a stand at the FSB Business Bootcamp and it was a great way for us to connect with our target market and showcase what Grow London Local does and how we can support small and micro businesses and the self-employed!

March 20, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon Kristen,

Thank you for taking the time to leave a wonderful review. We are glad to hear that you have been able to reach out to small and micro business and self employed,by attended the FSB Business Bootcamp.

If you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

Thank you - Joanne FSB

Rated 5 out of 5 stars

Small Business Support

Great place for small and startup in the UK.

April 2, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon,

Many thanks for your 5* review.

Thank you so much for taking the time to share your positive feedback.
If you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

Thank you - FSB

Rated 5 out of 5 stars

Attending the FSB Business Bootcamp at…

Attending the FSB Business Bootcamp at TBXH @ Sunley House was an invigorating experience! The stylishly designed space provided the perfect backdrop for a day dedicated to empowering small business owners.

From insightful sessions to invaluable networking opportunities, every moment was tailored to support and inspire growth.

The practical skills acquired and the connections made are sure to propel my business forward. Plus, the complimentary lunch was a delightful bonus!

Hopefully looking forward to repeat of this amazing event. I highly recommend this event to entrepreneurs and small business owners looking to develop and grow their businesses.

Lovethat lots

March 20, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon,

What a wonderful review to read.

Thank you so much for taking the time out of your day to leave such wonderful feedback regarding FSB Bootcamp. We are glad the sessions have supported you with the view to propel your business forward. We look forward to seeing you at future FSB Events.

Many Thanks

Joanne - FSB

Rated 5 out of 5 stars

Starting a business is a busy time

Starting a business is a busy time, so having Justin take time to show me what FSB has to offer was a fantastic introduction. Happy to be a member of the FSB :)

March 25, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Eddie,
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Justin has taken the time to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

Joanne - FSB

Rated 5 out of 5 stars

My advisor Mark Turland was great

My advisor Mark Turland was great. He was very helpful, informative and professional. I am really glad I was introduced to FSB and the benefits they provide. I am looking forward to a long lasting relationship and support in growing my business

March 21, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Mark has gone out of their way to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

Joanne - FSB

Rated 5 out of 5 stars

The FSB bootcamp in Croydon

The FSB bootcamp in Croydon was amazing. The venue was superb. Food was great, staff were so helpful. They kept supplies topped up throughout the day. There were some fantastic speakers and exhibitors. And it was so well attended. Can't wait for the next one!

March 20, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning,
What a wonderful review to read.
Thank you so much for taking the time out of your day to leave such positive feedback for the FSB Bootcamp. We look forward to seeing you at future FSB Events.

Many Thanks

Joanne - FSB

Rated 5 out of 5 stars

A great FSB event celebrating it's 50th anniversary.

I did not know what to expect from this FSB event. It was worth the journey. The event was action packed from start to finish with a variety of speakers speaking on topics that impact businesses. There were nuggets for all business types to take away. The venue was easy to find and everything was well organised. A day well-spent with the
opportunity to also network with like-minded people. (Tutoristic)

March 20, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Pauline,
Thank you so much for taking the time to share your positive feedback on our event!
We're delighted to know that you enjoyed attending our 50th Anniversary event FSB.
We look forward to hosting more events that leave a lasting positive impression.
Thank you again for your review.

Joanne - FSB

Rated 5 out of 5 stars

Fantastic service!

I am not sure what I was expecting from the FSB but I was hoping that I would get some help in understanding the business world when starting up my own small business.
The welcome service *I have received was fantastic. I received a phone call initially that explained what the FSB did and I quickly realised that the FSB would be a very useful resource for me, so I signed up here and then.
All actions were followed up and received another meeting invite to walk me through the FSB platform which was truly informative and Morgan Lamoureux was brilliant, down to earth, chatty and responsive to my queries. Again all actions from the call were completed as soon as we were off the call!
The platform is extremely well prese3tned and easy to navigate and there are a plethora of useful resources, webinars and meetings to join.
I am very grateful that the Facebook advert popped up for me and I requested further information!

March 19, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning,
Many thanks for your 5* review.
Thank you so much for taking the time to share your positive feedback.
We're pleased Morgan Lamoureux has gone out of their way to explain the information to you fully.
We hope you can utilise your membership to the fullest and if you need any further support,
please don't hesitate to get in touch with us here at Customer Services.

FSB - Joanne

Rated 5 out of 5 stars

Great welcome experience

Great welcome experience. I signed up online and very quickly got contact from the fsb central team arranging a call. On the call Mark talked me through all the different benefits of membership, there were many I had glanced over and not fully understand - absolutely a valuable hour spent and I'm really impressed with how much is included in my membership - will review again in the future once I've taken advantage of some of these!

March 14, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

What a lovely review to read!

Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We're pleased Mark has taken the time to explain and guide you around the website and member benefits. We hope you can utilise your membership to the fullest and if you need any further support, please don't hesitate to get in touch with us here at Customer Services.

Many Thanks
Joanne - FSB

Rated 5 out of 5 stars

What a service! 5 star

I am absolutely blown away by the service of Karen in the awards Team. Over and above the call of duty! She has helped make the day be possible for me to be a part of it all, I had some obstacles in the way but she has made it happen - thank you SO much!

March 15, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Thank you Emma, for taking the time out to leave wonderful feed back about Karen and the support you have received. I will pass on your amazing comments. If you need further support please do not hesitate to contact the Customer Services Team.

Joanne - FSB

Rated 5 out of 5 stars

Warm business welcome for Women

I’ve recently attended my second FSB event for women and both times I’ve been struck by the diverse businesses leaders who come together, each offering something unique. I’d highly recommended these expertly hosted events to all women in business, where a warm welcome is guaranteed.

March 7, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good Morning Deborah,
Thank you so much for taking the time to share your positive feedback on our events!
We're delighted to know that our event met your expectations & FSB appreciate your support.
We look forward to hosting more events that leave a lasting positive impression.
Take Care,
Joanne - FSB

Rated 1 out of 5 stars

MemberShip Fees All they care about!

MemberShip Fees All they care about!!

It is very disappointing to see, supposeably a goverment body may u say its calld federation of small buisnesses,, you should chage that name to federation of robing and coning small buinesses uk

Lm a samal strugiling buisness owner who is traped in to a high tarif Electirizity contract, only 1 of over 1 millon small buisnesses that signedup to a high traiff electirizity contract at the hight of 2022 july the hight of the Russia and ukrain war where electirizity companys missold electirizity to over 1millon smallbuinesses nation wide, and FSB is well related withthe subject wich actively in talks with goverment about meny issues that small buisness is effected by ,includeing this subject
(Small buisnesses traped in high tariff electirizity contracts Nation wide)

However FSB you do not represent me, rather you wish to scam me out a member ship fee wich is astronamic monthly payments high as your electirizity bill, l am uterly disappointed to say, FSB Should ider close shop or remove membership fee based help to all small buisnesses across the nation, or change that god damn name FSB Federation of small buisnesses you dont represent me,
INFACT YOU REPRESENT YOUR OWN INTERRESTS, ABSOLUTELY DISGUSTING

My own experiance, l called in asking to see, if l could speak to an adviser about my subject and see if they say yes they can help me (if they was able to help) then l offerd becoming a paying member, the guy on the phone said l couldnt even speak to an adviser if l was not a paying member, all doe l told him, see if the adviser sais they can help with my subject stuation, then l will become member, the representitive again said no, you can not even speak to an advisor unless you are a paying member!!
L think this is absolutely disgusting,, FSB is a disgrace,, these scum bags makeing money in the name of small buisnesses acros uk pretending they are there for small buisnesses if the membership is paid,

God damn scumbags, You should be ashamed of your selfs,
Absolutley Disgusting

L wish to see FSB Close down for good becouse you are con ing small buisnesses out of their pocket,pride,dignity,
Absolutley Disgusting

Update and reply to FSB rep 14,March,2024

if to be assured that FSB represents the voice of all small businesses in every region and nation of the UK!

Then why? Nobody talking about this subject? THIS CRISIS?
if so FSB u represent us
WHY DONT YOU DETERMIN A SOLUTION?? WHY??
(SMALL BUISNESSES TRRAPED IN TO HIGH TARIFF CONTRACTS) from JUNE TO DECEMBER 2022 At the begining of ukrain russia war, where energy providers refused to offer contracts, but some alone wolf shady energy provieding companys offerd 3 year 4year with much higher rate garantied supply tarif where you pay almost times ×3 more than what other providers normal dayly rate, wich is far cheaper,, for exampil today 1year and a half after this crisis started, l now pay up to 55 perkilo watt and 55p standing charge, while other companys has deals as litle as 21p perkilowat 20p standing carge while l pay times almost X3 for exampil before this contract l was payin £46 a month in electirizity bill l now pay £170 L mean Whtff,

WHY DONT YOU FSB PRIORITISE THIS SUBJECT TO IN PARLIMENT??in the name of all small buisnesses

Across the Nation all eyes went to east due to gaza stuation, but whats holding you guys to demand a solution in parliment now?, for this trubble you guyz left us to struggle with, what is stoping you from saveing and protecting small buinsesses and ther is no solution for it so ever,,

All Fsb said is, energy providers should allow their consumers to BLEND&EXTEN how good this is,,

But You FSB SHOULD HAVE THIS GOVERMENT SUPPORTED AND APPLIED AS COMPALSUARY TO ALL ENERGY PROVIDERS IN UK THAT THEY MUST ALLOW THEIR COSTUMERS TO BLEND AND EXTEND FULLSTOP, IT IS A COMPALSUARY IT IS A MUST FOR ALL ENERGY PROVIDERS IN UK YOU SOULD SAY FSB,, BUT NOOOO U DIDNT!!

Thats why l am in my stuation where l am, like over 1millon thousands of more small buisnesses accros the nation Like myself and if you are to represent us l am tellin you you are doin no good at your job so 1 big fat juicy zerooo from me to you and as a struggiling buisness owner while ther is a living cost crisis going on l must remind u so l feel so left out in the rain, and been left there to rot by my defender by the faundation who had power to talk for me as a small buisness, that wos you FSB,,But l realice Really no one Really cares,, so u can surely appriciate my furustration maby am being the voices of thousand this way l got this feelin

March 11, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good morning Kahira

Thank you for taking the time to leave the feedback. Please be assured that FSB represents the voice of all small businesses in every region and nation of the UK. As the energy price crisis developed, we worked hard to ensure the focus was not just on the impact on domestic consumers, but also on small businesses which, unlike households, previously had no protection from a price cap. This resulted in us securing from the Government the Energy Bill Relief Scheme to help small firms.

Kind regards

Josephine - FSB

Rated 5 out of 5 stars

Learning, support, and inspiration

The FSB is a great source of learning, support, and inspiration. As I work solo from home and have little background in business, the well-organised and friendly networking meetings are hugely helpful. There is also a wealth of free resources on the FSB site on running a business, and members of FSB are generous in sharing their expertise and advice. I've also benefitted from training sessions on how to set up a business, eg. accounts, marketing, and working with clients. Other benefits far exceed the membership price, such as healthcare services, insurance, and advocacy for small businesses.

I wholeheartedly recommend joining!

March 8, 2024
Unprompted review
Federation of Small Businesses logo

Reply from Federation of Small Businesses

Good afternoon,

What a lovely read! Thank you so much for taking the time out of your day to leave us such wonderful feedback.

We are really happy to hear that free resources have been an assistance to you and that you have enjoyed the networking events.

We thank you for your continued support and please don't hesitate to reach out if you need any assistance.

Many thanks,
Joanne FSB

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look