Furniture Maxi Reviews 

8,228
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 784 reviews, reviewers had a great experience with this company. Customers frequently praise the prompt delivery service, noting that orders arrive on time and are well-handled by polite drivers. Many people love the beautiful, comfortable furniture, emphasizing that the items look amazing and fit perfectly in their gardens or living spaces. Consumers also highlight the straightforward assembly process and the efficient support team when assistance is needed. However, some reviewers were not happy with damaged items upon arrival and occasional delays in delivery times. A few other people also felt that customer support could be unhelpful or unresponsive when trying to resolve warranty claims or missing parts.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction regarding the stylish... See more

Delivery service

Users describe ambiguous interactions with delivery_service, as experiences varied widely among consumers.... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among buyers. While... See more

Order

Clients share ambiguous opinions on order, reflecting a wide range of varied experiences. While many... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers praised the team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick and easy delivery. Easy to order. Took a while to put together but once fathom the instructions it was straight forward. Sadly one piece is damaged and was offered a partial refund rather than... See more

Rated 3 out of 5 stars

I purchased some garden furniture and when it arrived I decided to return it for a refund. I tried calling the number on the website/email but there is only a recorded message asking you to send... See more

Rated 3 out of 5 stars

So the first glass table arrived broken which was disappointing as I was hosting a family event and so didn’t have a table however furniture maxi replaced it very quickly so can’t fault their custome... See more

Rated 5 out of 5 stars

The furniture is not the easiest to put together, some holes don’t line up & used better screws, after we couldn’t get out. This is sorted quickly by the excellent customer service team.


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Center
  4. Garden Furniture Shop
  5. Kitchen Supply Store
  6. Living Room Furniture Store

Written by the company

Furniture Maxi offers a great range of high quality indoor, bedroom, dining and rattan garden furniture at excellent value across the UK.

Why Choose Furniture Maxi

Written by the company

Free Delivery
Free Delivery UK Nationwide (exclusions may apply)
Affordable Furniture
We take pride that we carry pieces of lasting style that are made using the quality materials and are fashionable, practical, and most importantly - affordable.
Quality
We offer quality because we believe that if something is worth doing, it's worth doing well.
Variety
We offer choice, but we believe in something for everyone, not one size fits all.

Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(8,228)

745 reviews in the last 12 months

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Rated 5 out of 5 stars

Free and very quick delivery

Free and very quick delivery , it arrived in good condition and when I had a problem with the table top they arranged a replacement and delivered it very quickly. Would recommend the after sales service.

June 25, 2026
Rated 5 out of 5 stars

Great customer service, delivery and great product

Saw a product on their website randomly and decided to try it out. I first contacted them to enquire about delivery since I wanted to pick a delivery date and response was so quick!
Delivery was arranged by their provider and it was delivered as promised.
Great product (I got a Jola Velvet Foldable Sofa Bed with Pillow 1 Seater), well made and saved me from sleeping on the floor!

June 30, 2026
Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE

Absolutely atrocious service from the outset and throughout. Ordered an office chair for my home office on 6th July. Due to be delivered on the 9th as I need it for work took the day off to await delivery nothing. Called the number and was told they couldn’t do anything over the phone. Had to email, was informed they will chase it up. Again poor communication no response. Called 4 times same response send an email generic reply they will chase it up. Another shopify scam don’t even think they have any furniture to sell and the positive reviews are most likely bots to try to get you to purchase items. Luckily I paid on my credit card so looks like I’m going to have to start a chargeback to get my funds. AVOID THESE SCAMMERS AT ALL COSTS. You will spend countless hours trying to get your funds back absolutely horrific company

July 6, 2026
Unprompted review
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 4 out of 5 stars

The furniture is lovely but delivery isn’t the best

The furniture looks lovely and is of really good quality. The delivery side of things was unfortunately disappointing. I didnt know when it was going to be delivered because I didn’t receive any delivery updates. Fortunately I happened to be in on the delivery day when it turned up out of the blue. The delivery person said that he would need a hand getting the two huge boxes off the back of the wagon but there was only me in the house. I made it clear that I would struggle but he insisted that there was a smaller box that I could carry. This ‘smaller box’ was taller than me and wider than me, I attempted to move it but struggled. I was shocked that I had been asked to help in the first place, surely they should be double crewed deliveries if they know there are big heavy boxes to lift and deliver. I asked him to deliver around into my garden but he said he could only take it up to the property and not enter so it had to be left on my drive way. The whole order has not arrived together and I had to wait a few more days for the delivery of the final piece to be delivered which was frustrating. I contacted them and they were quick to respond.

July 1, 2026
Rated 1 out of 5 stars

AVOID!

We ordered a fire pit table, delivery confirmed and payment took. The day of delivery - nothing arrived. Messaged a few times and they said it's on the way and they'll speak to courier. Nothing heard back. Asked again only to be told it's not in stock and a refund was given. Useless.

June 22, 2026
Furniture Maxi logo

Reply from Furniture Maxi

Thank you for writing a review, we sincerely apologise for the inconvenience you have experienced.

We would like to ask you to reach out to one of our customer service agents to address this issue and hopefully find a way to rectify it by sending us an email to info@furnituremaxi.com quoting your order number in the email title?

We appreciate the feedback. Please don’t hesitate to contact us if you require any further assistance.


Furniture Maxi

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, delivery was quick and had communication all the way. Instructions great all went together smoothly.
Only issue was the connector on the fire pit contacted customer services and they were helpful and understanding and sent a new connector all working. And it looks great and very comfortable worth every penny, thank you

June 25, 2026
Rated 3 out of 5 stars

A bit of a frustrating review

The corner chairs themselves are great—comfortable, deep, and simple to assemble. But we’re still waiting for the proper seat base for one of them. The one supplied was for a single chair, not a corner piece, and instead of accepting this, I had to rebuild the chair just to show that it doesn’t fit correctly.
The fire pit table is lovely and easy to assemble, and the fire looks fantastic in the evening.
I’d rate this 4/5, but until the correct chair base arrives, the experience remains quite frustrating.

June 25, 2026
Rated 5 out of 5 stars

Quick delivery

Quick delivery, we had a small issue with our purchase this was dealt with really quick by furniture max customer service with no issues at all. We had a replacement part within days. Really happy with the purchase and the aftersales.

June 16, 2026

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