Furniture Village - Brighton Reviews 

James and Lee where very efficient. Left our flat clean and tidy. James and Lee were very professional. Well done James and Lee

Very knowledgeable about the products and long term value for money

I’m extremely disappointed with my experience with Furniture Village.

I placed my sofa order over the telephone, rather than in store. During the call, I felt under considerable pressure to take out an additional care/insurance product costing around £80. I was not given a clear explanation of the cancellation terms or told that cancelling the sofa could result in a 25% cancellation charge.

When I subsequently needed to cancel the order due to a change in my family’s circumstances, I was told that Furniture Village would charge me 25% of the sofa price.

What I find particularly frustrating is that the cancellation terms were not explained to me when the order was placed. I was subsequently sent the terms and conditions only after raising the issue.

Furniture Village’s website also gives the impression that customers can cancel an order, yet when I tried to do so I was told that a 25% charge would apply.

I have asked Furniture Village to explain exactly which terms apply to my telephone order, when those terms were provided to me, why the sofa is being classified as “bespoke” when I simply selected a colour from the available options, and what information I was given about the 25% cancellation charge before placing the order.

So far, I don’t feel that those concerns have been properly addressed.

I appreciate that businesses need to protect themselves against genuine costs, but customers should be given clear and transparent information about cancellation charges and additional products before committing to a purchase.

At this stage, my experience has left me feeling that the sales process was much more focused on securing the sale than ensuring I fully understood the terms I was agreeing to.

Update:
After sending numerous emails including how I cancelled within the 14 day period and addressing it to Kieran (below) I am now being ignored. Instead of giving me a refund which I believe I am entitled to, they are now just ignoring me

The sales person we dealt with was both friendly and extremely helpful a pleasure to deal with

Right from the start when visiting the shop in Hove and placing the order with James Head we found the staff helpful and accommodating.
We received our order confirmation and arranged a mutual agreed delivery date.
When the two guys John and Rich delivered our table & chairs on the day they were polite, helpful and spent time carefully ensuring everything was carried out correctly for us. The only slight comment i would make and the reason i did not give 5 stars to the whole process was that there was no after care cleaning and operating instructions left for us.Otherwise it was a flawless experience and we will return to Furniture Village.

Found a lovely sofa in clearance. The sales team provided exceptional service. Managed to get 10 per cent of clearance price, next day delivery and old sofa taken away. Made my mum very happy.

Gabriel was exceptionally helpful and pleasant. He assisted me in making the best unhurried choice for my needs. He was never pushy, but just offered sound and practical advice, which I appreciated. I would recommend him, and Furniture Village, and will be returning soon.

When we went to the store we had good service from the sales person. He was very helpful .
However since the order was made the service has not been so good .

There was an error made on the initial agreement that we signed in the store . The error was picked up by myself before we left the store . The order was amended by the sales person but on a separate piece of paper which I was asked to sign . I did that . I was then told I would receive a confirmation email of the change of size of the sofa . We never received an email and that is more than a week ago. However I managed to locate my order on the website and it showed the amendment had been made . But the price had not been amended . It should be £100 less . So last week I compiled an email to the store (as you cannot get through to them on the phone and no one calls you back when you leave a message). Not great service there. I did however receive a phone call last Friday from a gentleman but it was at a really inconvenient time . So I asked him could he call me back in 10 minutes. He never did and now it is Monday afternoon and I am still waiting . Sadly I didn’t get a name. I checked in the system this morning and the monies has still not been amended . It started well with Furniture Village but has gone down here since . Let’s hope he don’t have issues with our furniture when it gets delivered.

We were looked after by Pascal, his knowledge and patience helped us make the right decision. Many thanks

The store was inviting and lots to choose from.
I was given all the information I wanted about the product I was buying from a very helpful salesman.
I would definitely recommend the Hove store.

We visited Funniture Village in Hove on Bank Holiday Monday to purchase a new table and chairs. Would like to say a Big thank you to Sam Crocket for making the whole experience so easy. He was so helpfull giving us all the information about the products we was interested in. We wouldn't hesitate in purchasing via Sam again.

Really great service today, staff are super helpful without being too much and the showroom had a light, airy and high-spec feel to it. Todd was especially helpful, he was warm, friendly, knowledgeable and professional. He spent time with Mum and I and made sure we had all the time and information we needed to make our decision. Highly recommend him and Furniture Village, will definitely be back. Thank you

Easy to park. Good display. Good service from the sales team.

The person who served me was informative, gave me good advice and listened to me and what I wanted .He help to make my choice and purchase easier

Gabriel was extremely helpful and knowledgeable. We visited other stores and they didn’t have any to fit my space requirements. I decided to go back to furniture Village and purchase my original choice.

What an amazing experience! From just browsing around the fantastic floor of beautiful furniture, where only once were I was offered help , then left in peace to decide what I wanted, to the actual purchase of two beautiful Snuggle chairs,. Staff couldn’t have been more helpful and polite. Even the delivery where Hatim and Mohsin delivered and set up the furniture, taking all packaging away as well. I absolutely recommend Furniture Village to everyone who wants a hassle free shopping experience for wonderful furniture. Thank you I’m delighted with my purchase .

We had a lovely experience today in the Brighton/Hove branch with Sam and Tod. Sam’s knowledge about the stone on the table we were looking at was amazing and because of his experiences, helped us in making the right choice. The customer service from both Sam and Tod was considerate with no pressure, only guidance and we were well looked after, offered drinks and also left to discuss amongst ourselves in private.
Lovely experience and those two gentlemen are a credit to the company. Fabulous customer service which is not often seen anymore. Thank you so much and will look forward to the delivery of the table.

Gabriel was very professional and really helped when choosing my sofa. He was friendly and knowledgeable about all Furniture Village products.
He definitely went the extra mile!

Bought 2 sofas from the Brighton store, and then the next day realised the depth was a bit bigger on the back curve to our old one’s, so they would not fit by the lounge door. Went back to store within the 48hr time frame to change or get a refund. We saw Gemma who showed us 2 types of sofas that were more compact but not small in seating itself. So thankfully we exchanged it, we like to say a big thank to Gemma for her help, and to the manager who sorted payment.

A friendly and very high standard service.
Big thanks to Mr Lee and Mr Ant.