Furniture Village - Croydon Reviews 

An Amazing sales consultant you got in Harold Ofori.

He is exceptional. He is very professional.

Highly recommended.

Croydon branch - Appalling company to deal with. Do not shop here! Was quoted 4-6 weeks for a table we needed for a family party. Then they extended it (informed by email) by another 4 weeks. Then came a phone call a few weeks later stating its been delayed again with no date. Suppose to call back with an estimated new date. Chased, as no call after leaving a voice message. Again no call back. Visited store to find out what was happening. Reselected - quoted 10-14 days. Would confirm the next day with estimated delivery date. Once again, didn't receive a call. Chased two days later to be told it's a 4 week delivery. No personal communication throughout this order. Definitely wouldn't recommend or shop here again. Service/management/sales staff- awful.

Bipin Shah was absolutely excellent. He had fantastic knowledge and expertise, and took the time to explain everything clearly without ever making us feel pressured or rushed. He was incredibly patient with us while we considered our options, which made the whole experience feel relaxed and genuinely helpful.

He also managed to give us a discount, which we really appreciated! Excellent customer service from start to finish — knowledgeable, patient, friendly and not pushy at all. Thank you, Bipin!

Great customer service from Bipin and Jess, very knowledgeable and went through everything to make sure we made the right choice when choosing our mattress.

Good attentive service by the staff. Friendly and knowledgeable.

THE persnalised freindly yet professional approach from staff. Aaide from being knowledgeable, i found them to be down to earth and honest, and tailored furniture to my needs. Sean in particular was brilliant

Thank u, excellent service

Brandon was a very polite and helpful member of staff, nothing was too much for him, he is an asset to Furniture Village and I will definitely shop there again.

Davide at the Purley Way branch was an amazing salesman. He was very attentive and gave me exceptional Customer Service. I would definitely recommend a furniture Village to friends and family and will definitely be a returning customer.

Just had our second delivery from Furniture Village and very happy with their service again. Thanks to delivery team job well done.

I was so happy with how helpful the member of staff was after l bought something on display . Thank You .😀

Everything was amazing the quality was super
Staicy was one of the nicest staff that I’ve seen she was very friendly and helpful
The service was very good

Sean assisted us out today and was very helpful. He provided his feedback to help us make our decision on the table and chairs we were purchasing, he was transparent with all the options and patient with us taking our time to decide.

Salesman was very helpful explaining everything we needed to know about buying a new bed very friendly a credit to your team

The salesperson (Joe) was very helpful without being pushy and we ended with the exact mattress we wanted. Delivery took less than two weeks and came on a Saturday morning. The delivery guys were fantastic (Cliff and Gaz), very quick, helpful and polite.

Only thing that could be improved was email communication, I didn't get a lot of order updates or confirmations for delivery dates, etc. Fortunately the service was really good and everything came as promised, but one small thing to improve!

Brandon has been super helpful in my sofa and bed purchase. Clear explanations and felt very well taken care of. Thanks!

Sean Duplessis assisted me today in finding the perfect bed. After searching for over six months, I’m delighted to have finally found one. His customer service was excellent, and his knowledge of the products made the whole experience easy and enjoyable. He took the time to answer my questions and helped me choose the right bed without any pressure. I highly recommend Sean to anyone looking for expert advice and outstanding service.

We got our delivery in good time. We are happy with all our items ordered. The delivery team were very good and done their job properly.

It has been amazing experience that we had over two days to buy our furnitures. Special thanks to David who looked after us patiently and explained everything. We will go again and definitely we like to see David. 😊

Very helpful information from Bifin Shah about best bed to buy for our needs. Nice to able to try out mattresses without sales pressure and feel we could make an informed decision about our purchase.