Furniture Village - Gillingham Reviews 

Very helpful and answered all our questions

It was nice to walk around and try the furniture for ourselves

The sales staff was very good. Happy to give us the information needed and give us time to decide.

Bought a lovely set of dining chairs. Friendly and very helpful staff. Paul who helped us was very good, listening to what we wanted and patient. Definitely recommend this store

We planned to visit a few different stores but the choice was wide and covered everything we wanted to look at. The quality was really good and the prices were fair. Kami was helpful without being pushy. Helped us with choices with clear information. Overall very happy and excited about our new sofa.

Great service from Clive, very polite and friendly. Knowledgeable and accommodating. Definitely use them again. Great choice of sofas and colours/materials.

Ordered a 3 seater sofa from Furniture Village was told it would be delivered within 6 weeks!! This was on the 29/7/26 bit heard from them so went back to them today to be told it will be delivered hopefully in October!! This is not good enough they took my deposit over £400!! Then found out they had charged me £119 delivery charge!! I am not HAPPY!!!!😡

We had the most pleasant experience with Paul, he was honest friendly, and professional, Would definitely come back.

Paul in the Gillingham store has been exceptional to deal with. We have just moved into a new house and needed quite a lot of new furniture. He was great in helping us to choose everything we needed. We have re visited the store multiple times since and always look for Paul to help us with our purchases. Can highly recommend Paul and will do so to my friends and family when they are looking for new furniture. Thank you Paul

Your colleague was very helpful and explained better care afterwards and I was really pleased with him. Thank you very much.

Great choice of furniture with huge options on fabrics. Very good experience again with great customer service, attentive staff and welcoming friendly unpressured sales. Alif was fantastic with my Mum helping her choose her options on her new manual recliner.

Andy at the Gillingham branch was a pleasure to del with

Very helpful staff especially tom from the bed section he was even happy to stay later to finalise my order and give me the best deals and advice he could offer
Thank you

Staff in store were very helpful, pointed out things, which I appreciated. I went away to measure up and placed the order online. Quick and easy to place the order. I had to phone after placing the order and staff were again extremely helpful

Carly the sales assistant was brilliant at helping us decide which mattress to buy. She was very knowledgeable about everything and made the whole sale a pleasure. Would recommend a promotion for her!!

Paul the sales man was great. Informative but no pressure. Delivery guys Alex and Scott were brilliant. Very friendly and took care when delivering

Left alone to walk around and look at different options. Once we decided on what we liked it just look a couple of questions to change design of the chairs and place the order. No pressure or rush, actually added something to the order by phone two days later. A great shopping experience. Now just looking forward to the delivery!

Absolutely delighted with our new dining room table and chairs. Very professional from start to finish. The salesman was very helpful which I know you expect when purchasing item but we had no pressure and everything was very easy and clear what we were signing up for. We took delivery yesterday by two guys Cliff and Gaz who took so much care laying rugs on the floor while assembling the legs to the table. All the packaging was taken away. Really great service

Tom at the Gillingham branch was excellent. We went to the branch weeks beforehand to select a dining table and chairs and to my amazement Tom remembered us and helped to complete the order.

Impressive showroom with a nice range of product.
With the excellent professional assistance from consultant Kami, he understood our needs and provided best advise.
Kami was very knowledgable of the product without having to look them up, such as exact dimensions and all details, and making a successful sale
Thank you

I had no intention of buying a new sofa, but Darhys Nugent I. The Gillingham branch was brilliant - very knowledgable, polite & not a bit pushy. As a result, I bought a beautiful sofa and can’t wait to enjoy it