Furniture Village - Guildford Reviews 

Marcel is very helpful with knowledgeable advice in our mattress selection. The experience is friendly too.

Liam was perfect in the Guildford store. Lead us from browsing...to buying our perfect sofa ar a great price. It was fun and exciting.

Margaret was super lovely , helpful and knowledgeable about what we were looking for . Also gave you the time to browse and decide. Would highly recommend .

Great staff, really helpful and knowledgeable. A perfect shopping experience.

Such friendly staff who took time to find out what we were looking for and the choice was very good. As previous customers, found our last order and compared sizes etc.

Large showroom, allowing a good selection of three piece suites. The salesman David, was extremely knowledgeable, professional and helpful. In fact, it became an enjoyable, successful visit. I would certainly recommend Furniture Village to anyone,

Excellent and professional service and support.

David was very friendly and helpful and explained everything very clearly.

Ian was very helpful with every aspect of our visit and purchase. Talking through our options and helping to guide us towards making the right and informed decision. As always we are very pleased with the dining table and chairs we finally decided to buy and can’t wait for it to be delivered.

Found the correct piece of furniture I was looking for. The staff who dealt with my order was very helpful.

Paddy and Neil were good and tidy worker’s and very polite

The salesperson in store was extremely helpful and patient. We also had a home visit from the interior designer from New Malden, Bana, also went above and beyond. We ended up with two sofas and a new dining table and chairs and we are delighted

It was my first visit to Furniture Village after spending considerable time online looking for a wardrobe of particular dimensions. I was very lucky to be met at Guildford branch by a professional and intelligent salesman, Marcel, who helped me a lot. Thank you! I am now waiting for the delivery and will definitely write another review.

I have bought from this store many times over the years and love the furniture. My old dining chairs have started to wear after 8years so I decided to buy some more. One came damaged but customer services Sean Malone (I hope I got
The name right)was very helpful and I am now a happy customer! All has been resolved!

Sales assistant David extremely helpful without been pushy. Gave us space to discuss what we wanted but available to answer any questions about our purchase.

Brilliant service from James and Ant. This was a very large bed and they had it upstairs, set-up and installed in under an hour. Very cheerful and polite guys 👍. We would always recommend Furniture Village.

John Millar was brilliant very helpful not pushy explained everything thank you john

Liam at furniture village was absolutely amazing! He truly went above and beyond and even answered his phone outside of his working hours to help us with our delivery. We fell in love with a mattress that had a 6-8 week waiting period but needed it literally that day! He worked his magic and somehow found that mattress in another location that was no longer wanted from another order. Two days later and I had the mattress! He went above and beyond, so professional, so knowledgeable about the products and the process too! THANK YOU LIAM!! Steph & Chris

Over six months of delays, damaged parts and terrible communication

I ordered a Castle sliding-door wardrobe and internal fittings from Furniture Village on 1 February for £2,557, paying a £512 deposit. I accepted the estimated 9–11-week delivery period because the wardrobe suited my requirements.

The original delivery period passed, followed by a revised date at the end of April. That also passed without delivery, a meaningful explanation or a realistic update. I repeatedly called, emailed and visited the store, but promised follow-ups did not happen.

Installation was eventually arranged for 20 May. Relying on that date, I removed and disposed of my existing wardrobe. The appointment was then cancelled due to an installer’s injury, with the next available date being 10 June.

When installers finally attended, they could not assemble the wardrobe because some components had been duplicated while essential parts were missing. I was told replacements could take around six weeks, while the online portal showed a shorter timescale. Nobody could explain which information was correct.

I continued calling, emailing and visiting the store. Each time I was promised contact that never came. It was only after escalating the matter through my finance provider that Furniture Village began responding properly.

At a later installation attempt, the team arrived a day earlier than agreed and gave me less than an hour’s notice. I had to leave work, rush home and move everything out of the way. Despite this, the wardrobe still could not be completed because the replacement door was damaged and chipped.

After months of delays, failed appointments, missing parts, damaged replacements and disruption, Furniture Village offered me £385 to keep the wardrobe in that condition. This did not even equal my £512 deposit. Had I cancelled a made-to-order product without justification, I would have lost my deposit, yet after all these failures Furniture Village would not agree to my proposed settlement or make an acceptable counteroffer.

Furniture Village eventually advised my finance provider that it would collect the wardrobe and provide a refund. The wardrobe has now finally been collected, more than six months after I placed the order.

Remarkably, even the collection demonstrated the same communication problems. I had been told the wardrobe was being collected, yet the supplier arrived apparently expecting to fit it. It was only when they arrived that the situation had to be clarified. After more than six months, Furniture Village and its supplier still did not appear to have the same information about my order.

I am now expecting the agreed refund. As the wardrobe was only collected today, I appreciate that this may require some processing time and hope it will be handled promptly.

This experience has involved far more than financial loss. I have spent months calling, emailing, visiting the store and repeatedly explaining the same situation. I disposed of my previous wardrobe, have been left without proper storage, rearranged my belongings multiple times and had to leave work at short notice.

My contract was with Furniture Village, yet I was repeatedly left chasing manufacturers, installers and other parties myself. Furniture Village should have taken ownership of the order and kept me informed.

Having finally found the Guildford store's review page, I genuinely struggle to understand the 4.7-star rating based on my experience. I expect I may receive the same standard apology and request to email them that appears under other negative reviews. The problem is that I have already spent months calling, emailing and visiting the store. Once my finance provider became involved, I was essentially told there was an active claim with the credit company. That does not address the failures that made the claim necessary in the first place.

More than six months after placing a £2,557 order, I have no wardrobe, no compensation for the months of inconvenience and disruption, and I am now awaiting the agreed refund following collection.

Based on my experience of Furniture Village's communication, organisation, quality control and customer service, I cannot recommend Furniture Village.

Great experience at Guildford store.

I recently bought a bed at Furniture Village in Guildford and Iain McPhee who helped me was great - attentive to every detail, patient with my questions, and clearly an expert on the different options. He had a lovely light, easygoing manner that made the whole process relaxed rather than pushy. Iain made buying a bed genuinely enjoyable. Would happily recommend!