Furniture Village - Leicester Reviews 

Had a great experience at furniture village Leicester and i had a very professional sales rep Shak, who attended to me and made the process seamless.
Shak was very patient while I tried to make my decisions and was quite helpful throughout.
Loved that I came to furniture village as I loved all I got.

I had a very good experience shopping at furniture village Leicester. Of particular note was the customer service rendered by Shak. He was patient, knowledgeable and quite friendly. He was very helpful in my quest to make high quality choices. I am grateful.

We found what we came in to the store right away with the help of Mohamed ibrahim great help and professional made the order fast 3 /5 weeks for delivery can’t Waite

MOHSEN a very friendly and helpful staff. first time being in furniture village I purchased sofa and I'm really pleased with there service ill definitely visit again.

Been served by ash he was very attentive and helpful

Mo was very helpful during our visit, from taking furniture to the window so we could see the colour clearly and helping with measurements, so we could make the right choice.
Drinks and cookies offered also, a great touch as choosing furniture can take time.
Many thanks for making the experience stress free.

Now made 2 separate orders at Leicester Fosse Park and both times we were assisted by Latha. She was really helpful and couldn't do enough to help us. So looking forward to receiving our items.

Nice customer service help with size and help with everything latha helped us to find the right product

My wife and I bought a 3-seater power sofa with power headrests and heated seats, and a power recliner chair with a heated seat. We ordered this furniture in December 2025, and it arrived in March 2026. The delivery team set it up, then went to try the sofa and chair, but discovered they hadn't set the furniture up correctly. So we put it right and tried the sofa out, we could not believe what we found the left hand side of the sofa by the arm sank there was any padding there so what we done was to phone the store at Fosse Park Leicester. they sent someone out to look at the furniture anyway when he came he checked everything over we then told him to sit on the sofa. He said, " Yes, there is something wrong with it he said he would write a report, and we would have a copy. we got the report back saying everything was ok could not believe it, we went over to the store and they said they would look into it well what a joke they made out they were concerned but all the time they were fobbing us off even the manager at the store was smirking at us i will ever use Furniture Village again the furniture is cheaply made although it cost us £3600 just be careful folks because all they are are cheap sales people

Mo was very knowledgeable and helpful with the purchase of a new mattress and desk. He took the time to explain all the details thoroughly making sure we was informed through every step. I would highly recommended speaking to Mo when visiting Furniture village you will not be disappointed!
Thank you again for such excellent service.

We were served by ash, fosse park Leicester showroom and he showed nice list of collections and helped to choose the right sofa based on our living room design. We are gald with the service

Adnan made the whole process really simple. We had good advice and he was really polite without being pushy. Really recommend the whole process, now we just wait for our new signed!

Excellent service from Adnan. He was extremely patient and informative. I ultimately purchased extras from Furniture Village because of his efforts.

Thanks to Latha for great customer service and helping me with my sofa order

Latha was kind and efficient in her role.

Adnan was very helpful and knowledgeable and made the process of buying a sofa for my first time purchase as a new home owner

I had an excellent experience at Furniture Village thanks to Abdul’s exceptional customer service. From the moment we arrived, he was warm, welcoming, and genuinely interested in helping us find the right furniture for our home. He took the time to understand exactly what we were looking for and patiently guided us through the different options, explaining the features, materials, and benefits of each without ever making us feel pressured.

Abdul’s product knowledge was outstanding, and he answered every question with confidence and honesty. He made the whole process simple, enjoyable, and stress-free, ensuring we felt comfortable with our decision. His professionalism, patience, and friendly attitude really stood out and made a huge difference to our shopping experience.

It’s rare to receive such genuine and attentive service these days, and Abdul is a real credit to Furniture Village. Thanks to his help, we left feeling confident that we had made the right choice. I would highly recommend both Furniture Village and Abdul to anyone looking for quality furniture and first-class customer service. We will definitely be returning for future purchases.

Bought a sofa the shop staff at the Leicester branch was brilliant and delivery staff were fantastic.
We also bought 2 wardrobes for 2 bedrooms with sliding doors
The furniture village contractors they use to fit the wardrobes were terrible, taking a chunk out of our newly painted room in one bedroom and the other bedroom they leaned all the wardrobes against the wall damaging the paint work again. So I needed up having to fill and repaint 2 bedroom walls.
The wardrobes came with 3 damaged doors 1 damaged end panel which are due to replaced and refitted in 3 weeks time.
The slow door shutter also went wrong after 4 days days of using it.
Been onto the customer services phone line at furniture village, really nice polite and friendly but not really taking ownership and dealing with the damage just blaming the contractor. But we are at the moment trying them to take ownership having paid them thousands.
The saga goes on

Clean, bright store.
Helpful staff
Adnan helped us find the right size and advice us of which sofas would be the best option