Furniture Village - Leicester Reviews 

Had a great experience with this company in related to product quality to delivering it

Ash was very helpful. He was there to help when we needed him but left us alone to browse without pressure. Purchase was completed without any hassle and all round we were happy with the service he provided.

Latta was very helpful and energetic. Our experience with her was very good

Ash was great from start to finish! As soon as we walked in the atmosphere was really friendly. We had a list of everything we wanted and they certainly didn't disappoint, I just wish we started here! Thanks so much.

Very good design and friendly staff especially adnan ali .

Excellent customer service, especially Mr. Adnan Ali

Excellent customer

Ash was very helpful and lovely. We were looking to buy a dining table and made sure it would match our kitchen and our colour scheme. Thank you so much!!

Furniture Village - Leicester

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Furniture Village - Leicester
4.6
(853)

Home furniture shop in EnglandOpen
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4.6
(853)
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sofa selection154
helpful staff586
dining table37
no pressure sales40
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Hasina
Pending
Thankyou Adnan for all your help and support. You were very patient and assisted as calmly and answered all our queries and questions. Although we visited the store several times you didn't rush us into anything. We trusted you so we …More

lucy Crouch
Local Guide·54 reviews·270 photos
2 months ago
Manish was excellent, we visited the store a few weeks ago but I was waiting for DFS to cancel my order. Having had such a bad experience with them it was so good to be made to feel welcome, everything discussed in detail and all aspects …More

Douglas Francks
Local Guide·35 reviews·8 photos
3 months ago
We recently had the pleasure of working with Latha, and she truly stood out. She went above and beyond for both my wife and me, showing genuine care and attention every step of the way. …More

Sneha Mandalia
7 reviews
3 weeks ago
New
We had a great experience from start to finish. We were initially helped by Tony, who were both fantastic. He was very friendly, knowledgeable, and took the time to understand exactly what we were looking for without making us feel rushed. …More
Hasina
just now
New
Thankyou Adnan for all your help and support. You were very patient and assisted as calmly and answered all our queries and questions. Although we visited the store several times you didn't rush us into anything. We trusted you so we decided to give it another go. This time we chose and bought a sofa with Adnan''s support.
We are truly grateful and will shop here again in the future and pass the word around. Thankyou so much.

Shak was amazing. He walked us through the furniture and made sure we felt comfortable and understood what we were buying. Shak made the process quick and efficient. We can’t thank Shak enough for his help buying our dream dining set.

Amazing service by ash really clear and informative 👏 thqnk you

Refreshingly simple to deal with, in a world where everything is online and you can’t actually speak to someone, these guys nailed it, kept us informed throughout and delivered on time as promised, the guys who delivered it kept us informed of their eta, turned up on time installed the sofas and took all the rubbish away with perfect well done guys very rare these days

Ash was great service today! Very impressed with the sale he did for us. We bought two three seater sofas. Very good price. Ash was a great sales man and wasn’t hassling us and said the right things. We went into other shops around and our experience in there wasn’t as good. Ash is 10/10

Furniture Village had just what I was looking for and in the right colour. Paddy was extremely helpful and friendly. He covered all options. Would recommend buying from here.

Excellent service by Lata at furniture world Leicester, she had good product knowledge and answered all of the questions about product with ease.

We had Ash finalising the sales he was great I would give 5/5 as well as the rest of the staff. They were all friendly and offered a range of drinks and cookies, Thankyou!

Rick provided exceptional assistance, demonstrating both helpfulness and patience, which enabled us to make an optimal decision.

Rick was great, he found us exactly what we needed with plenty of options at a much cheaper price than other options. The customisation and deals were incredible.

Great service from Ash, sold well, without overselling.

We bought on impulse, as we liked what we saw and how it was sold

Good job Ash!

My elderly and vulnerable dad ordered a new sofa from Furniture Village, told it would take 6 to 8 weeks. We planned everything carefully around his needs, as change causes him severe distress. To make the transition as smooth as possible, I arranged for his old sofa to be collected on the Thursday, with the new one scheduled for delivery on the Friday.
On Thursday afternoon, the old sofa was successfully removed. Then, at 4:00 PM—less than 24 hours before delivery—I received a call stating the order was incomplete because a part had been sent elsewhere. After numerous calls, I reluctantly agreed for them to deliver what they had, with the promise that the remainder would arrive early the following week.
This is where the customer service completely fell apart:
Monday: I called to chase the missing part. I was told they had messaged the warehouse and would call me back with an update. No one called.
Wednesday: Having heard nothing, I called again and asked to speak to a manager, Barry Knight. I was told he was in a meeting and would call me back. He never did.
Later Wednesday / Thursday: When I called back, a different agent confirmed the notes showed Barry was supposed to call me, but he had simply gone home without doing so. This agent provisionally booked a Saturday morning delivery and promised to call back to confirm.
Friday: Still no confirmation call. I had to chase them late on Friday afternoon to find out what was happening.
Throughout this entire ordeal, I was left constantly trying to manage and reassure my vulnerable father, ensuring someone was always with him while he sat without proper seating.
While the phone agents are always polite on the surface, there was zero effort made to rectify their error, and their communication with the customer is horrific. Furniture Village caused an immense amount of avoidable stress for an elderly customer, and the complete lack of follow-through from management is unacceptable.