Furniture Village - Rugby Reviews 

Ash from rugby store ; just amazing superb

We had an outstanding experience at Furniture Village in Rugby, Elliott’s Field, thanks to Greg. From the moment we started looking for dining tables and chairs, Greg was incredibly helpful, knowledgeable, and patient.

He took the time to understand exactly what we were looking for and guided us through the options without ever making us feel pressured. Throughout the entire process, he was always available to answer our questions, clarify any doubts, and provide honest advice that helped us make the right decision.

What really stood out was his dedication and commitment to customer service. Whether it was discussing styles, quality, pricing, or helping us compare different options, Greg was there every step of the way, offering excellent support and ensuring we felt confident in our choices.

And he did all of this with a smile and absolutely no stress! 😁 His positive attitude, friendly nature, and genuine willingness to help made the entire experience enjoyable and relaxed.

Greg is a genuinely wonderful person who goes above and beyond for his customers. His professionalism, friendliness, and attention to detail made our furniture-buying experience enjoyable and stress-free. We are extremely grateful for all his help and would highly recommend both Greg and Furniture Village to anyone looking for exceptional customer service.

In fact, if you’re planning a visit to Furniture Village, I would strongly recommend speaking with Greg first. He is exactly the kind of person you hope to meet when making an important purchase—knowledgeable, trustworthy, patient, and genuinely focused on helping customers find the right solution for their needs. He truly is the right person for the right advice and guidance.

Thank you, Greg, for making our experience such a positive and memorable one!⭐️

Worst after sales service and don't care attitude of staff after sales at Rugby FV.
I've walked into FV through a friend's reference last week, I've ordered sofas and a dining table and the staff were quite helpful and nice over there.
But when I called them up later to enquire about the correction in discount pricing they were duplicitous. The store manager simply tried to blame-shift and finally agreed to correct it after a prolonged discussion. This is clear two faced attitude.

Another example - I could never reach the staff over the phone to contact them for an existing order despite multiple attempts, However the phoneline connects promptly when I selected the option of New order enquiry.

Dawn looked after us brilliantly

We were helped by Greg who was knowledgeable, friendly and polite throughout. We can't wait for our sofa and dining suite to arrive.

I was served by Dawn who was polite, courteous and attentive. As a woman it was great to be served by another woman. She was helpful and knowledgeable without being pushy which I would have found off putting.

The shop nice and cool. The product range,and the knowledgable sales person. Greg who helped us with our choice.

Andy the sales consultant was cheerful, helpful & informative. A very good all round experience.

We were at the store the day before and felt harassed by a member of staff who continued to follow us around the store and even followed us upstairs after we had politely more than once said we would ask if we needed assistance.
We did decide to come back the next day and Andy Paz greeted us and recognised us from the day before, he said he was there to help and then left us to it.

Once we had agreed on the sofa we asked him to help and he was very knowledgeable. We ended up buying a dining table and chairs, bar stools and a new bed and mattress.

He gave us the space and the time we needed there was no rush and we felt valued.

Many thanks

Ash from the Rugby store was excellent. His service throughout the process was amazing and he really helped us choose the perfect peice for us. Definetly deserves some recognition.

We are able to find the bed frame and mattress as per our requirements. The best part is we could customise the bed frame as per our choice without any additional cost.
Company has offered free delivery and installation which is really a plus point.
Greg has made the entire process simple for us and helped us to come to a conclusion with a specific product.

There was a great choice of quality furniture on display but it was the customer service that made my experience exceptional.
Alan, the sales rep went above and beyond in terms of help and assistance - even letting me leave a deposit so that I could take a dining chair home to see if it matched my existing table (after I hearing about my very bad online experience with another company).
I’m happy to say it was a great match and the dining chairs were very competitively priced. One very happy customer!

Ash - very helpful. Listened and suggested options regarding headboards.

Great shopping experience in Furniture Village, Rugby. Hiran, Raj and Andy were all incredibly helpful, knowledgeable and friendly and refreshingly not the typical pushy furniture salespeople. They gave us plenty of space to browse while still being available to answer any questions. A very well laid out store with a great selection of sofas. We wouldn’t hesitate to recommend Furniture Village, Rugby to anyone looking for quality furniture and excellent customer service.

Absolutely fantastic experience with Ash from Rugby. He was incredibly helpful, knowledgeable, and patient throughout the entire process. He took the time to understand exactly what I was looking for and gave excellent advice on furniture selection, colours, and matching pieces together.

Nothing felt rushed, and his attention to detail really made a difference. Thanks to his help, I ended up choosing furniture that fits the space perfectly and looks amazing. Customer service was outstanding from start to finish — professional, friendly, and genuinely caring.

Highly recommend asking for Ash if you visit. A real credit to the team.

Great service from Mr. ASH.

Nice service, thanks Ash in Rugby store.

We shopped for a new mattress today at the Rugby Elliot’s field branch. We found Greg very helpful & knowledgeable, not at all pushy!
Purchase complete! We will be back 😀

Very disappointed with both the product quality and customer service from Furniture Village.
I purchased an Mlily Hybrid Gel 3000 mattress in November 2024, and within around one year of normal use the mattress became significantly saggy with uneven firmness. Some areas remain firm while other areas sink badly, and even the edges collapse when sitting. The mattress is now uncomfortable and no longer provides proper support.
I reported the issue and provided photo/video evidence. A technician visited, but the company relied entirely on the report stating there was “no fault” and refused any replacement, repair, or refund.
What is most disappointing is not just the mattress quality, but the lack of support after purchase. A mattress at this price point should last far longer than this, and customers should not be dismissed when clear issues are visible.
I am now forced to seek further advice through external channels and the finance provider because Furniture Village refused to take responsibility.
Would not recommend based on my experience.