Furniture Village - Rugby Reviews 

Great service from Mr. ASH.

Nice service, thanks Ash in Rugby store.

We shopped for a new mattress today at the Rugby Elliot’s field branch. We found Greg very helpful & knowledgeable, not at all pushy!
Purchase complete! We will be back 😀

Very disappointed with both the product quality and customer service from Furniture Village.
I purchased an Mlily Hybrid Gel 3000 mattress in November 2024, and within around one year of normal use the mattress became significantly saggy with uneven firmness. Some areas remain firm while other areas sink badly, and even the edges collapse when sitting. The mattress is now uncomfortable and no longer provides proper support.
I reported the issue and provided photo/video evidence. A technician visited, but the company relied entirely on the report stating there was “no fault” and refused any replacement, repair, or refund.
What is most disappointing is not just the mattress quality, but the lack of support after purchase. A mattress at this price point should last far longer than this, and customers should not be dismissed when clear issues are visible.
I am now forced to seek further advice through external channels and the finance provider because Furniture Village refused to take responsibility.
Would not recommend based on my experience.

Excellent experience from start to finish. The seller was incredibly attentive, friendly, and helpful throughout the whole process. Everything was simple, clear, and very flexible, which made buying the furniture completely stress-free. Great communication, professionalism, and customer service. Highly recommended!

Alan was incredibly friendly and gave us the space to look around and check out the two sofas we’d already spotted online. Once we were ready, he stepped in with fantastic product knowledge and answered all our questions. The manager, Raj, also took the time to chat with my partner and me, which was a lovely, friendly touch.
​When we decided to go ahead with the purchase, Alan even made us a great cup of coffee and double-checked our measurements to ensure everything would fit perfectly. If you're looking for fantastic prices, expert advice, and a welcoming team, I highly recommend this place. Thank you for a quick, easy, and hassle-free experience—we will definitely be back and will be recommending you to everyone!

There has been no Transparent pricing.the product dining table I have ordered is now 200 pound less worth even before I have received the product.

I was not told about the NHS discount even when I have mentioned both of us work in the NHS

I have a similar experience with the clock I have ordered online as well which I am yet to open as well

Dawn was really good and helped us find exactly what we were looking for. Great customer service would definately recommend.

Ash - rugby great service , lovely to talk too

Me and my partner came in to buy a new dining table and we had Alan. He was amazing and extremely helpful every step of the process. Thank you ever so much

Excellent service from Dawn, very knowledgeable and knew exactly what we needed.

Greg was very knowledgeable about the product that we were interested in and offered really good advice and was very accommodating. His customer service was excellent.

Friendly helpful staff, no overselling, quick and easy

Amazing, knowledgable staff. They advised on the most appropriate bed for my dad’s needs as opposed to the most expensive.

very helpful customer care friendly thorough

Andy Paz was very good. Taking the time to understand what we needed and not pushing us to buy any particular product. He explained the costs, options and processes very well and gave us full confidence.

We await delivery of our furniture next week and hope we are not disappointed.

Raj went all out to help me find the right chair and Geff was very helpful too. All of the staff were friendly and welcoming.

We went in for 2 bar stools and walked out with the matching dining chairs and table thanks to the expert advice from Dawn. She was so helpful and understanding without being pushy.