Furniture Village - Ruislip Reviews 

2,127
TrustScore 5 out of 5

4.8

Ruislip Retail Park, Victoria Road, HA4 0QE South Ruislip, GB


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Rated 5 out of 5 stars

We have purchased our sofa and dining table and chairs from furniture village and we have received really good service from staff Rajesh and his team. We highly recommend anyone to buy home furnitures... See more

Rated 5 out of 5 stars

We were greeted by Julie with warm smile. Introducing to many options of sofas. Going through many price rangers & answering all our doubts. We chose sofas & pricing discussed & still thought to pop... See more

Rated 5 out of 5 stars

What a great experience. Samir has been an absolute legend with helping my wife and I with finding the perfect dining room furniture. If you are looking for a friendly and reliable consultant, I reco... See more

Rated 5 out of 5 stars

We had an amazing experience with Mr Mithu Daswani. He was extremely informative whilst remaining patient with us throughout the whole process. I would highly recommend you speak to him at the South R... See more


Company details


Contact info

  • Ruislip Retail Park, Victoria Road, HA4 0QE, South Ruislip, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,127)

66,172 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience shopping

Had a wonderful experience shopping at Furniture Village with the help of Rajesh – he really helped us understand the difference between the mattresses and the best options based on what we were looking for. Thank you!

June 6, 2026
Unprompted review
Rated 2 out of 5 stars

Sales rep assured us they were selling…

Sales rep assured us they were selling me a standard single mattress 6 ft. However it turned out to be a 6 ft 3 inch mattress even though we had said the mattress looked quite big for our bed and on their system it said 6 ft 3 inch. To which they said it was an error and was actually 6 ft. Now we have an overhanging mattress for our bed.

February 2, 2026
Unprompted review
Furniture Village - Ruislip logo

Reply from Furniture Village - Ruislip

Good Afternoon,

Thank you for your review. We appreciate you sharing your experience regarding the mattress size discrepancy. We understand your frustration with the overhanging mattress and are reviewing this internally to prevent similar issues. Please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk.

Kind regards,
Shanice

Rated 1 out of 5 stars

Terrible customer service bought sofa…

Terrible customer service bought sofa now collapsing n they don’t want to know

June 5, 2026
Unprompted review
Furniture Village - Ruislip logo

Reply from Furniture Village - Ruislip

Good Afternoon,

Thank you for your review. We regret to hear of your experience. If you would like to discuss this further, please provide a copy of your review, your order number, full name and billing address to myexperience@furniturevillage.co.uk.

Kind regards,
Shanice

Rated 5 out of 5 stars

Great Customer Experience

Rajesh was extremely helpful during our visit today. We came in looking for a mattress and he took the time to understand our requirements, explain the different options clearly, and answer all our questions without any pressure. His knowledge, patience, and professional approach made the decision much easier for us. We really appreciated his assistance and excellent customer service. Thank you, Rajesh!

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The salesman was friendly, helpful, and gave great suggestions without any pressure. Communication and service throughout were spectacular.

The delivery team were also extremely professional and polite. They assembled all the chairs, placed everything carefully in the room, and took away all the packaging afterwards.

A truly first-class experience — thank you very much. We’re looking forward to enjoying our new furniture!

May 31, 2026
Rated 5 out of 5 stars

Excellent service from Rajesh Reddy

Excellent service from Rajesh Reddy. We visited him twice before placing our order, and on both occasions he was extremely knowledgeable, reassuring, and professional. He took the time to answer all our questions and made the whole experience very comfortable and enjoyable.

We will definitely be recommending Rajesh to our family and friends whenever they need new furniture. Thank you again!

May 30, 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the service from…

Very disappointed with the service from Furniture Village. Our living room sofa was delivered on 02/05, but parts were missing from the order. It has now been over a month and the issue is still not sorted. Poor customer service and very frustrating experience.

May 2, 2026
Unprompted review
Furniture Village - Ruislip logo

Reply from Furniture Village - Ruislip

Good Morning,

Thank you for your feedback. We are truly sorry to hear about the missing parts and the delay in resolving this. Please email your order number, full name and billing address to myexperience@furniturevillage.co.uk and we will be happy to help.

Kind regards,
Shanice

Rated 5 out of 5 stars

MIlin Parekh who served us was Great

MIlin Parekh who served us was excellent, nothing was to much problem for him, showed as many options and helped us in making on our purchase of dinning chairs.
We will certainly be visiting the store again and hope MIlin is available to serve us.
Thank you Milini.

May 25, 2026

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