Furniture Village - Telford Reviews 

2,257
TrustScore 5 out of 5

4.9

Telford Forge Retail Park, Colliers Way, TF3 4AG Telford, GB


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Rated 5 out of 5 stars

Tony Dhillon was a lovely gentleman didn't come across as a pushy salesman. The furniture we have previously bought has lasted well hence our first choice for our next sofa.

Rated 4 out of 5 stars

Phil Baxter was amazing. He made sure that we were aware of all the policies and process. Would highly recommend

Rated 5 out of 5 stars

The salesman Phil Baxter was very helpful and also knowledgeable about the product. Also the furniture came within the timescale. The warehouse communication was excellent. The delivery guys kept us i... See more

Rated 5 out of 5 stars

Excellent staff at the Telford store. most obliging to our every need and enquiry . Staff were super obliging and nothing was too much trouble for them “Karen and Carl” The quality of their furnit... See more


Company details


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  • Telford Forge Retail Park, Colliers Way, TF3 4AG, Telford, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,257)

65,147 reviews in the last 12 months

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Rated 5 out of 5 stars

Sales Consultant

Sales Consultant, Tony, was helpful and very knowledgeable, listened to what we wanted and helped us find the perfect suite.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Tony at Furniture Village was…

Tony at Furniture Village was incredibly helpful, friendly, and professional throughout the whole process. He made everything easy and stress-free, and his excellent customer service made our experience even better. Thank you, Tony!

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

We were dealt with in a friendly and…

We were dealt with in a friendly and respectful way , there was no pressure to purchase , rather we were chatted to to make sure what our requirements were before being shown appropriate items. We felt relaxed and comfortable and in the hands of a professional which gave us confidence to purchase .

July 1, 2026
Rated 5 out of 5 stars

Tony at Telford Store was so polite

Tony at Telford Store was so polite, kind and helpful and dealt with all my questions and queries efficiently and even phoned me later to give me further information.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

This is not my first visit to furniture…

This is not my first visit to furniture Village and I always find the staff very friendly. When I went in a few weeks ago the same again I was greeted by tony dhillion very inviting and helpful.i found the sofa I wanted and he was helpful sorting everything else out for me.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Quality products at competitive prices

Very happy with furniture village. We bought a dining set from the sales floor on clearance and nothing was too much trouble. Good price, good product, excellent quality and very helpful staff, thank you Phil Baxter.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Tony!

We bought a sofa today from furniture village superbly helped by Tony Dhillon. He looked after us so well! Coffee and a cookie when we arrived and just the right amount of check-ins to see how we were getting on. And he was very patient when we were too complicated with our payment card! Five stars!

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Jayne was very good at helping us with our decision. She showed us alternatives that we could consider as well as relevant information on our chosen product.

June 20, 2026
Rated 5 out of 5 stars

Great service from the get go

Great service from the get go, in store we dealt with Phil at the Telford branch, great friendly guy who clearly know's his furniture, delivery was only 4 weeks from ordering which was impressive as the sofa we were replacing took 16 weeks, The delivery was very smooth, the guys (Rhys & Leigh) we fantastic, shoe's off although i was happy for them to leave them on, very helpful and moved my old sofa to the garage for me, set up the furniture exactly where i wanted it without even asking, took all the mess away and were very professional. Overall amazing service and I will be returning to Telford store to order my furniture in the future.

June 18, 2026
Unprompted review

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