Furniture Village - Thurrock Reviews 

Alex is very knowledgeable, polite, friendly and unobtrusive which makes me feel comfortable as I don’t like to be followed by sales people Alex was spot on 👏🏻👏🏻

Great product at a great price compared to other shops plus a free freshly baked cookie and hot chocolate always helps 😍👏🏻👍🏻

Laura the sales assistant was excellent. Very attentive and not pushy, but was very knowledgeable answering all our questions. Laura made our visit to the store a great experience.

Suzette Williams was exceptional at her job

Suzette Williams was extremely helpful and knowledgeable in helping us choose our perfect sofa - thank you :)

George was amazing at helping me while i was getting my furniture last week highly recommend him and credit to the company

We had a great experience at Furniture Village Lakeside, Thurrock. George was friendly, knowledgeable and very helpful throughout. He took the time to answer our questions and helped us choose the right sofa without making us feel pressured. Excellent customer service—we would highly recommend asking for George.

Shane Brown gave us an unbelievable service. I walked in not sure if I wanted a sofa and Shane not only convinced me to get a new sofa and a rug, but also made me consider a new coffee table and dining table (which I will come back for).

I only bought it because of Shane and would definitely come back to him personally again.

We had a great experience at Furniture Village Thurrock. Jon Nielsen was very friendly, helpful and professional. He took the time to help us choose the right sofa and answered all our questions without any pressure. We are very happy with our purchase and the service we received. Thank you, Jon!

I had a fantastic experience with Paula at Furniture Village. She was warm, welcoming and professional, and really took the time to listen and understand what I was looking for.

I’m quite particular, and her attention to detail was excellent — helping me coordinate my furniture and fabric with my flooring and décor, while offering thoughtful suggestions and alternatives. There was never any pressure; I felt listened to and well advised throughout.

I left absolutely beaming and completely happy with my choice. Paula is an excellent salesperson and a real credit to Furniture Village. Highly recommended!

Paula was absolutely fantastic! She was so friendly, welcoming and knowledgeable, and she really went above and beyond to help us. She was very well-versed with the furnitures and clock and took the time to make sure we were happy with our choice. Her excellent customer service made the whole experience enjoyable. Thank you, Paula! Highly recommended.

Excellent service from Suzette at the Thurrock store. Professional, knowledgeable, courteous and polite. I couldn't have asked for a better experience! Highly recommend this store and staff member.

Services was good salesman helped very well I am satisfied

Our experience in Furniture Village shop in Thurrock was quite amazing. Paula, approached us with a big smile on her face and asked if she could help us. We then told her that we wanted to buy a mattress, she took us round and showed some mattresses and explained the quality and durability, with Paula experience and professionalism, we were able to make an informed decision and purchased mattress and pillows. She also offered us hot drinks and cookies. Thanks Paula Mukadaya 🙏🏾

Laura from Thurrock. What a star. So helpful. Go to her if you need anything 👍

I visited Furniture Village Thurrock today to buy a dining table and chairs. I was served by Alex who was very helpful and knowledgeable. He helped explain the different options available for the table I was looking at and offered to price several different options to help me compare prices and make my final decision. I didn't feel pressured and was really happy with the service I received today. Tha k you Alex and Furniture Village

Excellent service not to pushy helpful the whole time. Suzette willy was amazing.

We spoke with the Manager Mike who was extremely helpful, informative and helped us navigate which sofa would be best for my 82 yr old mother. Then we dealt with Suzette, who was very knowledgeable, helpful and supportive. Would definitely shop there again.

Great support

Was very pleasantly surprised at the quality and choice in store. Staff were all attentive without being in your face and then when I was ready for help, Alex was absolutely brilliant. So pleased with how he was with me. Really informative and had excellent product knowledge but no pushy sales spiels and I really felt well cared for and welcomed. He was totally unfazed and didn’t push me when I said I wasn’t ready to purchase and need to go home and do more measurements and I went back a couple of days later to make the purchase. Dealt with him again and he welcomed me like a genuine old friend. Really smart young man and a credit to the company. He spoke so highly of the company as well which was genuinely nice to hear and it was clear he loved his job and the company. I ended up crying on the poor thing at one point (widowed and menopausal), and he seemed genuinely crestfallen hed upset me: he hadnt, I was just thinking of the last table my husband and I had bought and the memories etc. He was just so incredibly kind and empathetic and a great asset and lovely young man.

Alex was very helpful, patient and friendly, my mother was so pleased with the different options given to ensure the items brought where’s exactly what was wanted , very pleased with service provided .