Furniture Village - Watford Reviews 

I have been offered a replacement sofa as mine is fault on day one. They have kindly said if the replacement has the same issues i can have a refund on both sofas. Im hoping it will not come to that. The person i spoke to was very helpful.

We got the bed we wanted for my teenage son was very happy overall especially with Fal Adnan Sales manager amazing customer service many thanks

Raj provided a great customer experience. Part of the reason we purchased our sofas from furniture village.

Having had problems with an armchair please pass on my thanks to carol and khadija for their professional help and assistance in resolving this it makes a change to speak to some people who really care for the customer thank you

Helpful staff when ordering, quick delivery, kept in touch regarding timings on day. Delivery and installation smooth and delivery staff polite and efficient.

Mira has been professional and incredibly helpful. Moving to a new home is very stressful and she’s been very helpful and responsive, whilst I’ve been deciding on furniture. Thank you Mira.

We have just bought a sofa in Watford store . Adnan was absolutely fantastic . He showed us different options , understood what we wanted , showed us different models and we landed in a fantastic sofa . The shop is lovely . We had a lovely coffee
Thank you so much for the service !!?

Anthony was courteous and professional, a pleasure to deal with.

Great team, excellent customer service and very knowledgeable and helpful

The sales person Lucy was very helpful and showing the type of bed set and mattress we required. She showed us alternative options asking questions to establish what we needed.

Fal, sales consultant, helped us. She listened to our needs and gave us some space to look about and think.
Good layout and selection of products in shop.

We were able to test out several different sofas in different covering materials from a range of manufacturers. We had an excellent salesman, Anthony, who gave us space but was ready to provide help and information when we wanted it. He also suggested taking a swatch home which turned out to be really important for our decision.

Thank you to Fal from Watford branch for helping us make the correct choice and explaining everything to us thoroughly. The reassurance is what we needed and it is what we received. Thank you, Fal!

After purchasing from furniture village I was more than happy with the service I received .but a massive let down with there choice of white glove delivery drivers totally unacceptable unprofessional they unpacked my sofa in the street damaged it it on delivery repaired twice and wrong parts were sent after speaking with customer service my last call was with Kieran he was very helpful and sorted my issues out so credit where credit is due thanks Kieran furniture really need to fix the poor delivery side as this did not look good for them 5stars for furniture village-5 for the incompetent delivery drivers

Good quality

I had very good experience at the Watford brunch. We were assisted by falguni she explained everything to us professionally. Very kind and polite lady.

Fal was extremely helpful and knowledgeable,definitely knew her all about the tv bed we purchased. She was friendly without being pushy, we are going back to buy the mattress she recommended. 5 star service from Fal, thank you.

Very helpful staff member Veera , was friendly and was knowledgeable on the sofa I wanted.
Promised pre Christmas delivery as been let down by another company
Lets hope Furniture Village aren't the same