GalaBid Reviews 

158
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform and website for being easy to use and navigate, making their experience smooth and efficient. The customer service and staff are frequently highlighted for their exceptional helpfulness, professionalism, and supportive approach. Many people appreciate the quick response times and immediate assistance provided by the support team, often available 24/7. The platform is often described as a life-changer for organizing events, with comprehensive support resources and real human assistance ensuring confident navigation.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and knowledge.... See more

Website

Users describe positive interactions with the website, consistently finding it easy to use and user-friendly,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting fast customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All employees from Galabid were super helpful from initial queries right through to end. Would highly recommend this platform as 24 hour support available and easy to set up even though i'm not tha... See more

Rated 5 out of 5 stars

Our small, family Campground does fundraising every camping season for a local charity. This year, we decided to host our first silent auction. We researched several online auction platforms and the... See more

Rated 5 out of 5 stars

Galabid and their team of help desk experts made it so easy from start to finish to run our first online auction in Italy. We have volunteers throughout the country and committee members were able to... See more

Rated 5 out of 5 stars

The event ran very smoothly. We had a lot of positive feedback from participants. We considered the even a success for us and Galabid was great at supporting us. Chat feature excellent. Collecting mon... See more


Company details

  1. Online Auction Service

Written by the company

Use GalaBid to run online silent auctions, raffles and crowdfunding campaigns. The platform is packed full of useful features for in-person events and exclusively online campaigns. GalaBid is powered by an intuitive dashboard and supported by a friendly and knowledgable support team. We are proud to be serving charities and individual fundraisers around the globe since 2011.


Contact info

4.9

Excellent

TrustScore 5 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.9

All reviews

(158)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Silent Art Auction, made easy as 1, 2,3!

The Galabid platform proved to be one of the most efficient and successful online auction platforms I've ever utilized. I would highly recommend this platform for anyone looking for a user-friendly, approachable way to raise money for a great cause.

November 29, 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Cary, Thank you. We are delighted with all feedback like this of course, but it's especially gratifying from fundraisers who have used other systems in the past.
Dee Brannick, Director

Rated 3 out of 5 stars

Galabid itself is an excellent platform…BUT

Galabid itself is an excellent platform for fund raising! They do ask for a minimum donation to help support the free platform which is understandable. But the three stars is because they use stripe to process payments to whom ever you’re raising the funds for. On a recent auction we did to help somebody who really needed money with medical treatments. They took over $1000 in payments just to process the payment to our recipient. Every time somebody makes a bid in pays for the bed stripe takes a percentage of the money. That’s really sad.

November 26, 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Hi KCL, thanks for taking the time to write a review and your praise for GalaBid. We don't have a way to eliminate payment processing fees but we do have an option in the platform to give participants the option to pay a little extra to cover the fees when checking out. If you would like to explore that option next time chat with our online support team. They would be happy to explain how to set it up.
Dee Brannick, Director

Rated 5 out of 5 stars

Great fundraising tool

Great fundraising tool, easy to use, and with great chat support!

September 21, 2022
GalaBid logo

Reply from GalaBid

Thanks! Great to hear you enjoyed using GalaBid. We hope to support you with your festival fundraising again next time.

Rated 5 out of 5 stars

First-time user experience - Found them to have a very helpful Live Chat!

This Auction Site as a lot of positive features and options - set up, invoicing, billing, special labels, messaging, sorting, etc. Also, they are constantly working on improving it and take my feedback to their developers.
As there is still room for improvement, I would really like to have given them a 4.5, but as there is none, I'm going to round up. Excellent - DIY Silent Auction Site. Easy to set up and use. Very helpful Live Chat support.

December 1, 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Dear Zoe,
Thanks for writing a review and taking the time to send platform improvement suggestions to the team.
Dee Brannick, Director

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Rated 5 out of 5 stars

Chris was very helpful with answering…

Chris was very helpful with answering questions for our booster's corvette raffle.

November 23, 2022
Unprompted review
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Reply from GalaBid

Hi Carrie, thanks so much taking the time to write a review. Delighted you found the online chat service helpful and we look forward to helping you with your raffle again next time.
Dee Brannick, Director

Rated 5 out of 5 stars

Such an easy-to-use interface for a…

Such an easy-to-use interface for a first-time auction coordinator! We greatly exceeded our goal for fundraising - and GalaBid made the experience so easy for people who placed bids. I was especially gratified by the number of standard reports that were offered as part of the package - it made the whole process of contacting the winning bidders and collecting their money so easy! Thank you for a wonderful experience!

November 17, 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Dear Carlo, thanks for taking the time to write this review. It's great to hear that you and your supporters enjoyed using the platform.
Dee Brannick, Director

Rated 5 out of 5 stars

We'll be back next year!

Don't look anywhere else for your fundraising platform! GalaBid truly has it all AND the fastest, most reliable customer service I've ever received. We are looking for a sponsor next year to help us pay the flat fees with each transaction because IT'S WORTH IT

November 10, 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Erin, that's such great feedback. Thanks so much. There are lots of places to showcase a sponsor too. Feel free to ask our online chat support team for some examples.
Dee Brannick, Director

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Rated 5 out of 5 stars

Galabid is a simple to use and user…

Galabid is a simple to use and user friendly platform that enables fundraising teams to maximise on their potential.

November 11, 2022
Unprompted review
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Reply from GalaBid

Thanks Mick. Great to hear you found the platform easy to use.
Dee Brannick, Director

Rated 5 out of 5 stars

A must for fundraising events!

Easy to use and set up. A must for fundraising events! No need to use physical tickets at the event and it auto-draws, making the night-of simpler and less chaotic. Also, the live projector feature drives engagement and is fun to use!

October 28, 2022
Unprompted review
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Reply from GalaBid

Thank you for this review Vito. It's great to hear you used the projector display. There is also a raffle draw projector display you might like to try next time.
Dee Brannick, Director

Rated 5 out of 5 stars

Chat representative is super helpful!

The representative, Giovanna, was really helpful and answered my questions quickly with clear instructions. Very helpful!

November 10, 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Thanks Vicky for taking the time to write this review. Gio and the online chat team will be delighted with that feedback.
Dee Brannick, Director

Rated 5 out of 5 stars

A super friendly system.

A super friendly system.Everything was so easy to set up, from creating the account, adding the products, selecting the winner. You do not need to even watch the videos. GalaBid will definitely be our to go website for fundraising events.

October 31, 2022
Unprompted review
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Reply from GalaBid

Hi Eni, thank you for this review. Delighted you found GalaBid so easy to use.

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Rated 5 out of 5 stars

It was easy to do

It was easy to do. I will use it again in the future.

November 1, 2022
Unprompted review
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Reply from GalaBid

Great to hear, thanks Heriberto.

Rated 5 out of 5 stars

Galabid was a dream every step of the…

Galabid was a dream every step of the way. I had not hosted an online auction before and am not particularly technology-savvy, and after looking at several platforms decided that Galabid was the most user-friendly. Indeed, it was very user-friendly. Even the bidders, who skew older, commented on how easy everything was, from registration to bidding to paying. When I had questions the Live Chat feature was right there walking me through my questions. I went into hosting this auction feeling confident, I would use this platform again in a minute.

October 7, 2022
Unprompted review
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Reply from GalaBid

Dear Susannah,
Thank you so much for this review. We look forward to supporting you with more online auctions in the future.
Dee Brannick, Director

Rated 5 out of 5 stars

Everything went very smoothly

Everything went very smoothly. No issues to speak of. Overall a great experience. Thank you!

October 2, 2022
Unprompted review
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Reply from GalaBid

That's great to hear Nate, thank you for your review.

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Rated 5 out of 5 stars

First Time - Great Site

This was the first time using the site. It was a simple and effective way of keeping everyone updated on the auction.

The process of sending out invoices and receiving payments was very slick!

September 30, 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Thank you Baz for taking the time to review GalaBid. That's great that you and your participants found it effective.

Rated 4 out of 5 stars

The website offered everything I wanted!

The website offered everything I was looking for.
The fact that it’s 100% free is amazing, and they only rely on the generosity of the organizer or fundraising participants. (Donations are voluntary).

September 29, 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Thank you Mikey for highlighting how the voluntary contributions work. Great that we were able to provide exactly what you needed.

Rated 5 out of 5 stars

Great way to hold an auction

Great way to hold an auction and takes all hard work out of your hands. They also collect in the funds from the bids which is really useful. Whenever I needed advice or help I got it straight away from the help box on the screen. We will definitely use Galabid again for any future fundraising

September 23, 2022
Unprompted review
GalaBid logo

Reply from GalaBid

Hi Charlotte, thank you for your review. Our support team appreciate the feedback.

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