Gardening Express Reviews 

68,712
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 10,355 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the plants are of great quality, very healthy, and offered at very reasonable prices. People also really appreciate the secure packaging that successfully keeps the items safe and protected during transit. Some reviewers were not happy with the delivery times, noting that orders often take significantly longer to arrive than expected. A few other people also felt that certain plants arrived in poor condition, damaged, or were simply the wrong items. Customers additionally pointed out occasional difficulties when trying to resolve issues or get support for missing items.

What people talk about most

Product

Customers had ambiguous experiences with product, reflecting a wide range of differing opinions. Many... See more

Quality

Consumers find quality to be positive, highlighting that plants often arrive in healthy, excellent condition... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. On one hand, many reviewers praise... See more

Order

Reviewers highlight ambiguous aspects of order experiences, sharing a wide range of differing opinions. Many... See more

Price

Reviewers mention positive feedback about price, noting that plants are very reasonably priced and available... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Irish ivy and giant alliums arrived well packaged with only a tiny amount of damage. The main problem for me was the time taken to deliver. I ordered and paid on the 12th August, they arrived o... See more

Rated 4 out of 5 stars

Have bought from G E before. Arrived later than I anticipated but company did let me know due to extraordinary weather etc that there would be a delay. Still waiting for some items to come through. Th... See more

Rated 4 out of 5 stars

I’ve ordered several times from Gardening Express and have always been happy with my plants . They are very good value , arrive well packed and healthy . Delivery can be a little slow but given th... See more

Rated 4 out of 5 stars

Fortunately, the plants suffered a lot less damage than the box! Reasonably healthy conifers, although there are a few small brown branches to cut out. I was a little bit disappointed with the colour... See more


Company details

  1. Garden Center

About Gardening Express

Written by the company

Gardening centre for garden plants and flowers. The No. 1 Online Specialist in the UK.

In the unlikely event of a problem with your order you can reach out to us through our Customer Support Centre on our website. You can either submit a contact form by clicking the Contact us button or you could try our intuitive self-serve options by clicking on the purple button - either way gives you the opportunity to get in touch with our Customer Support Team.

New customers - please note, we supply millions of plants every year and at peak times and around bank holidays, there may be seasonal delays in delivery. We won't compromise quality and ship orders in the days preceding a long weekend for tender plants, nor will we ship houseplants during times of frost.

New gardeners, please remember prior to reviewing that certain plants might not be in bloom on delivery, plants and flowers having their own seasonal blooming periods etc including dropping their foliage for winter. Thank you for your support.

Contact info

3.6

Average

TrustScore 3.5 out of 5

69K reviews

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No recent history of asking for reviews

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3.6

All reviews

(68,712)

9,498 reviews in the last 12 months

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Rated 2 out of 5 stars

Plants arrived today looking half dead.

Plants arrived today looking half dead.
This is the first delivery of two orders, heaven knows what the second will look like?
The plants were reduced but are still expensive for what i got.

The plants I received bore and bears no resemblance whatsoever to the image on their website, had i seen these in a garden centre i would not buy them. I am unable to upload photos as my smallest resolution is to big to send.

They sell by false advertising

I’m not at all happy and advise you NOT to buy from this company but I don't think they care about bad reviews.

August 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Beautiful healthy plants - exactly as described

I ordered 5 x Ageratum Monarch's Magic in the end of season sale, anticipating that mature plants would be difficult to package and unlikely to arrive undamaged. Yes a few stems had to be pruned off, but the plants very quickly recovered and are absolutely beautiful, buzzing with pollinating insects. Great product, the hype definitely matching the reality! Excellent service from Gardening Express.

August 24, 2026
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Rated 3 out of 5 stars

The long wait

Part of my order took a long time to come, and was damaged when it arrived, and I'm still waiting for the other part to arrive

August 26, 2026
Unprompted review
Rated 4 out of 5 stars

A star online garden experience

Although a previous customer this time tempted with the special deals which could not be missed. Even with the delivery delays worth the wait. Garden Express did apologise therefore customer communication excellent. Overall would recommend Garden Express as an A* online service for your garden needs.

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

The express in Gardening Express fooled…

The express in Gardening Express fooled me, two weeks later and no sign of anything being sent out so try getting your money back, I am told that they wont deal with me for some days and then it will take up to ten days for the monies to be returned. Appalling, do not use them at all is my advice and ask them why they are called Express! Its a joke

August 28, 2026
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Rated 4 out of 5 stars

I’ve ordered several times from Gardening Express

I’ve ordered several times from Gardening Express and have always been happy with my plants . They are very good value , arrive well packed and healthy . Delivery can be a little slow but given the quality and value of the plants it’s worth the wait .
I would definitely recommend this company .

August 27, 2026
Unprompted review
Rated 4 out of 5 stars

Colour range could be better.

Fortunately, the plants suffered a lot less damage than the box! Reasonably healthy conifers, although there are a few small brown branches to cut out. I was a little bit disappointed with the colour range of the plants - one slightly gold, four very green and no blue. Still good value.

August 27, 2026
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Rated 5 out of 5 stars

Great plants, excellent service.

Easy to order with clear information about plants, size of plant to be delivered and great prices. I was kept upto date with when the order was ready to be dispatched and when it would be delivered. As always, the packaging was excellent and the plants healthy and ready to be planted. Thanks.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Plants in excellent condition

The company kept me up to date with emails explaining that the plant delivery was delayed because of the heat wave. When they arrived yesterday they were in excellent condition. I was given a delivery slot of 2 hours and they were delivered during that time.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

The website was easy to use and offered…

The website was easy to use and offered great choice. Although my plants took a while to be despatched, communication was exceptional and I received email updates on what was happening. When the plants did arrive, they were securely packaged and in very good condition. To be honest, by far the best condition of any plants I’ve bought on-line! I think you may have just gotten yourself a new regular customer!

August 27, 2026
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Rated 4 out of 5 stars

Plants healthy and great quality

The plants took longer than expected to arrive. However the company sent regular emails explaining delays. The plants arrived in good condition and were an excellent size and quality.

August 27, 2026
Unprompted review
Rated 4 out of 5 stars

Good (ish)

The Irish ivy and giant alliums arrived well packaged with only a tiny amount of damage.
The main problem for me was the time taken to deliver.
I ordered and paid on the 12th August, they arrived on 26th August, not what I think of as 'Express' delivery.

August 12, 2026
Unprompted review

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