Gardening Express Reviews 

I am very happy from my purchase. I have plenty of plants at home already. But these all 5 are new additions. They are not common plants which are readily available at super stores. Though they are smaller than I expected. But they are perfect.

I am really disappointed with my order,and the level of service. My order arrived on the 18th of August. The items were clearly damaged, with lots of broken plants, and they are not in the condition I expected to receive them in.
This is certainly not the quality I expected, and I am very unhappy with the condition of the order on arrival. I contacted the helpline and emailed as soon as I opened them on the18th and I still have not been contacted back yet!
Their auto response said expect a reply in 5 days which is poor in itself, however I am still awaiting a response . I have would like this resolved, please, either with a replacement of the damaged items or a full refund.
I provided photographs showing the state of the damaged plants
Kerry order 701268649

The plants were a generous size.
In good condition .

Have bought from G E before. Arrived later than I anticipated but company did let me know due to extraordinary weather etc that there would be a delay. Still waiting for some items to come through. The Stipa gigantea was fine, the Gaura " The Bride " is looking beautiful, still covered in flowers, Buddleja " Santana" looking good and after overnight rain and being out of packaging has perked up well but very disappointed with Passiflora caerula. I was expecting a much more advanced specimen, it arrived looking very pitiful and a bit yellow, I have planted it but it doesn't look good at all, a shame because almost everything I've ordered from them so far has been perfect. I will contact them and follow it up if P.caerula fails as it should have been better, have grown them before and they are usually tough as old boots, live in deep west Cornwall so climate fine and have worked for many years in horticulture.

You can get plants you won't see in garden centres at a much cheaper price.

Great selection of plants. Delivery isn’t fast but it’s worth waiting for.

Plants arrived as expected in terms of maturity and in very good condition.
Everything was really well packed. Not even one leaf had fallen from a plant inside the boxes or any soil.

I have used Gardening Express for many years and highly recommend them.

Prompt delivery, plants very well packaged… really pleased with the plants and the price (so pleased we ordered more plants).

Thank you

I am a regular purchaser from Gardening Express and the plants never disappoint. They are well packed and in great condition. I recommend…

Really disappointing experience with my Swiss Willow Tree. It arrived appearing crooked, with what looked like a branch having been hacked off, and the leaves dried up very quickly. Sadly, it simply didn’t appear healthy when it arrived.

I waited just over the 14-day period in the hope that it would recover and improve, but unfortunately I was grossly disappointed. Despite contacting customer services, the adviser was persistent in stating that they could not offer any solution — no refund, replacement or even goodwill gesture was offered.

This is particularly disappointing as I’ve been a loyal customer and have spent a considerable amount with the company over the past few years. I expected better, and
sadly this experience has left me seriously questioning whether I would order from them again.

Plants arrived later than expected but very health plants well packaged and watered. Planted in garden,roots appeared healthy.Looking forward to seeing them in bloom next Year.

Excellent quality plants, very well packaged arrived in good time and are looking great in my garden.

Wonderful choice

Poor quality plants delivered on the hottest day of the year; this is after they said they would not deliver during recent heatwave. spent time talking to their bot which assured me someone would contact me. I sent an email to their “Ineedhelp” address with no response. Very poor. I spend over £200 on two plants that were not in good condition.

Excellent,,,,, plants even better than expected. Packed really well and delivery excellent
Really impressed

Excellent service, my palm tree looks fab in my garden. Thank you 😊

Plants arrived in very good condition so well done GE, just acclimatising them before planting out, also thanks to the courier company who obviously looked after them whilst in transit

If I could give no stars I would! I ordered two plants both arriving in very bad condition. The one topiary tree is covered in mites and the second tree is literally a 2 meter twig! The little leaves on it are all dried up and diseased. I’ve tried contacting their customer service but you can only contact them on their chat bot! They say they’ll contact you in 3 days but this is the 3rd time I’ve tried to contact them in over 2 weeks!! I wish I’d seen these reviews before I ordered as I definitely would not order from them. Atrocious non existent customer service and the trees are useless! Waste of money! I will be taking this up with the consumer rights ombudsman.

I ordered two 3-4ft Mexican Washingtonia Robusta fan palm plants, items arrived poorly packaged and showing signs of not being well maintained. Disappointed.

They two 3 weeks to deliver my plants, they were with the courier for two days so they arrived in a very por condition. Their chat box is the only way of contacting them and it never seems to work. Cheap but not really worth it, not value for money. I will not be buying from them ever again.

I’ve ordered quite a few plants from Gardening Express most of the plants are really good with a couple not surviving you wait about 2 weeks for delivery being disabled they are ideal for me to order exactly what I want so overall they are a very good company too deal with it would be 5 stars but delivery is a bit longer than usual.