We were recommended to Gateway Surveyors. In particular to a surveyor called Dilys, who covers our area. We were not disappointed. We left our details and were called back promptly. Afte... See more
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Review summary
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My husband and I were very impressed with the whole process. It was very easy to book a surveyor and we were able to book our survey within a week of contacting Gateway. On the morning of the survey,... See more
Company replied
I have used Gateway Surveyors a couple of times in the last few years and have found their team to be very helpful and responsive. In terms of the surveys and reports, James pays a lot of attention to... See more
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I came to Gateway following a recommendation from a friend and couldn't recommend them more. Their sales/booking team were always responsive/easy to get through to and even talked me out of getting a... See more
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Company details
Written by the company
"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.
Contact info
Weston House, Bradgate Park View, DE73 5UJ, Chellaston, Derby, United Kingdom
- 01293 820233
- sales@gatewaysurveyors.co.uk
- www.gatewaysurveyors.co.uk
4.7
Excellent
252 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
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Homebuyers survey
I thought your surveyor dilys elson was excellent and lived up to her recommendation.
The clerical staff were mindful of the fact that at 71 years I am not computer literate and treated me with kindness and respect. Would definitely recommend you
July 17, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
The reply you gave to me is a poor…
The reply you gave to me is a poor excuse for one of your incompetent surveyors.
July 6, 2023
Unprompted review
Reply from Gateway Surveyors - Private Clients
Hi Angelia, I'm sorry you found the first reply un-satisfactory, however in this instance the Lender who instructed the Valuation to us is your first port of call to address your complaint as a post valuation query. This will then be sent through to Gateway Surveyors for a response/clarification.
Professional service, good quality
Professional, good quality report and easy to deal with.
July 6, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 4 star review on the service/product we have provided to you, we really do appreciate you taking time to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Having used surveyors in past moves I…
Having used surveyors in past moves I have to say that our experience with Jeremy at Gateway is far superior.The survey was thorough and informative bringing to our attention some issues we hadn't accouted for. The report was delivered within a couple of days and we are now able to raise a couple of questions with our conveyancer.Thank you Jeremy at Gateway.
July 6, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us. I will make sure Jeremy sees this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
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Professional, thorough and friendly service
Paul, one of their very experienced building surveyors, carried out a very thorough survey of the property on sale. He compiled a detailed report and catorgorised actions that would need to be taken in order to bring the property up to a satifactory standard. He explained both in writing and in person what he considered to be acceptable maintenance issues, given the property age, as well as what would require immediate investigation by specialist contractors, such as CCTV drain inspection, damp report, etc, prior to exchange of contracts. All in all I was very satisfied with his report, the personal service he provided throughout and therefore highly recommend this company.
July 11, 2023
Reply from Gateway Surveyors - Private Clients
What a lovely 5* review to read, I will definitely make sure Paul sees sight of this. Thank you for taking the time to write this review James.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Exceptional service
Exceptional service, prompt delivery of report, our surveyor went above and beyond to help us with questions and always replied quickly even on the weekend.
July 6, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review on the service we have provided to you, we really do appreciate you taking time to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
The person turned up on time very…
The person turned up on time very polite as well good service
July 4, 2023
Reply from Gateway Surveyors - Private Clients
Thank you David for a 5 star review, we really do appreciate you taking time to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent customer service from initial…
Excellent customer service from initial contact to end. Would highly recommend.
June 28, 2023
Reply from Gateway Surveyors - Private Clients
Thank you Karen for a 5 star review, we really do appreciate it.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
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Dilys the Surveyor
Dilys the Surveyor,
Was very professional in her manner, as well as being friendly & helpful. I’ve now used Dilys twice, in the last couple of months, & wouldn’t hesitate, to pass her name on.
June 21, 2023
Reply from Gateway Surveyors - Private Clients
Thank you Linda for your lovely words and the 5 star review. I will certainly pass your comments over to Dilys.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Reply from Gateway Surveyors - Private Clients
Thank you for the review Simon, we really do appreciate you taking the time to review us with 5 stars.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Reply from Gateway Surveyors - Private Clients
Thank you Annie for your 5 star review, we really do appreciate you taking the time to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
The report was as they said it would be…
The report was as they said it would be . Very informative and helpful.
June 6, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review Nicholas on our service/product we have provided to you, we really do appreciate you taking time to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
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The 1 star is that Fleet and Gateway…
The 1 star is that Fleet and Gateway respond within 48 hours to valuation challenges and complaints.
Would give Gateway a zero.
Their surveyor Gateway surveyors undervalued by c40k
We issued actual sold evidence from the UK land registry
They still chose to ignore this
Indicating that the surveyor wasn't agreeing to factual data !!
Totally biased, their valuation was not based on fact just opinion with no scientific foundations
Forced to complete in June as rates were/are going up by 0.6% this week alone, offer was about to expire in June and could not go to another lender onboard as property is above commercial
Lost out on c40k !!
With the cost of living this is a very big hit to absorb.
Needed the money to change a 25 year old flooring, kitchen and bathroom
Been passed bw Fleet Mortgages and Gateway
We've done a PVQ with hard factual data and still no increase in value. Doesn't make sense!
Irrespective of which part of the business does the survey it's still Gateway surveyors accessing the same pool of surveyors.
June 5, 2023
Unprompted review
Reply from Gateway Surveyors - Private Clients
We are sorry to hear you are unhappy with the service provided. As this is a Lender instruction, you will need to go back to your Lender in the first instance to raise this issue with them as a post valuation query (PVQ). This review site is for Gateway Surveyors - Private Clients only, which is a completely separate division to Gateway Surveyors Panel Management.
Quick, concise & professional
Quick, professional and concise. A really easy to understand booklet in a flowing format.
Thank you
May 31, 2023
Reply from Gateway Surveyors - Private Clients
Thank you Annette for the 5 star review, we really do appreciate you taking the time to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review Karen, we really do appreciate your time doing this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
I have used Gateway Surveyors on two…
I have used Gateway Surveyors on two occasions, both times they have proved to be efficient and painless to deal with. Everything is taken care of and they produce an easy to understand thorough report.
May 22, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review Damian on our service/product we have provided to you, we really do appreciate you taking time to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
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Polite and prompt service
Polite and prompt service. Surveyor gave me a call before and after visit to ask for any concerns and discuss findings. Report was clear and understandable and provided in good time.
May 18, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review Craig on our service/product we have provided to you, we really do appreciate your time doing this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
The experience was easy as the surveyor…
The experience was easy as the surveyor was easy to talk to and engaging
He explained things in a way I could understand
Thanks
Joyce
May 1, 2023
Reply from Gateway Surveyors - Private Clients
Thank you Joyce for taking the time to leave us a 5 star review. I will also feed your comments back to Jerry. Thank you again, we really do appreciate it.
Very helpful
When I had to ring James with some questions after the survey, he was very helpful and spent quite a bit of time explaining things which helped clarify a couple of matters for me.
April 24, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for taking the time to leave us a 5 star review. I will also feed your comments back to James. Thank you again, we really do appreciate it.
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