Gateway Surveyors - Private Clients Reviews 

252
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are exceptionally helpful, polite, and always quick to reach out before and after home visits. Consumers emphasize that communication remains smooth, professional, and entirely reliable throughout the entire inspection procedure. Customers also deeply appreciate the incredible thoroughness of the property assessments and how clearly structured the final evaluation documents are. Reviewers note that organizing an inspection is completely straightforward, with comprehensive results delivered exceptionally fast. Many local individuals state they would gladly recommend these expert surveyor services to their family and friends.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing the surveyors as brilliant, helpful, and... See more

Service

People report positive experiences with service, frequently highlighting efficient communication and prompt... See more

Response time

Customers consistently note positive experiences with response time, highlighting that reports are delivered... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an efficient process and informative... See more

Customer communications

Users describe positive interactions with customer communications, expressing satisfaction with responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were recommended to Gateway Surveyors. In particular to a surveyor called Dilys, who covers our area. We were not disappointed. We left our details and were called back promptly. Afte... See more

Company replied

Rated 5 out of 5 stars

My husband and I were very impressed with the whole process. It was very easy to book a surveyor and we were able to book our survey within a week of contacting Gateway. On the morning of the survey,... See more

Company replied

Rated 5 out of 5 stars

I have used Gateway Surveyors a couple of times in the last few years and have found their team to be very helpful and responsive. In terms of the surveys and reports, James pays a lot of attention to... See more

Company replied

Rated 5 out of 5 stars

I came to Gateway following a recommendation from a friend and couldn't recommend them more. Their sales/booking team were always responsive/easy to get through to and even talked me out of getting a... See more

Company replied


Company details

  1. Chartered Surveyor
  2. also in
  3. Home Inspector
  4. Real Estate Surveyor
  5. Surveyor

Written by the company

"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(252)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The value of a professional survey.

We had the opportunity to meet the surveyor immediately after the survey, to discuss the important points. This was followed up by a comprehensive report that clearly identified areas where action was required.

October 19, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

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Rated 5 out of 5 stars

Was very happy with the service…

Was very happy with the service provided by Gateway Surveyors

The surveyor i meet was very professional

October 17, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Excellent service

When the vendor needed to change date of survey, they were able to rearrange the appointment to suit. They produced a detailed survey that was easy to understand and in a timely manner. Very pleased with service.

October 10, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

house survey

clear and precise report, good communication and average price.

October 4, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

BUYERS REPORT & VALUATION.

BUYERS REPORT & VALUATION.

Gateway Surveyors came highly recommended by good friends and former neighbours, who had occasion to use their services twice.

So we decided to follow their recommendation and engaged Gateway Surveyors to assist us with a prospective property we are interested in. We found the service provided by Gateway Surveyors to be highly professional and very detailed for a competitive and reasonably priced fee. The Surveyor assigned to carry out the inspection, James, we found to be highly professional and provided us with two comprehensive and detailed reports. Further, he was very approachable and patient to explain and discuss the technical aspects of his approach and findings. Altogether, a good decision to engage the services of Gateway Surveyors.

October 3, 2023
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Reply from Gateway Surveyors - Private Clients

What a lovely 5* review to read. Thank you for taking the time to write this review about the service and product we provided to you and I will certainly show this to James.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

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Rated 5 out of 5 stars

Highly recommend

Highly recommend, efficient and extremely helpful, report is very easy to read and personal. Sales team are polite and friendly, great service.

October 9, 2023
Unprompted review
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Efficient and thorough

They responded quickly to my request for a quote and information on the types of surveys available. Once engaged they quickly arranged the survey, stayed in contact to keep me up to date with progress, and provided the report within two days.

October 4, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 1 out of 5 stars

I had one surveyor from Gateway value…

I had one surveyor from Gateway value my property as Suitable for buy-to-let mortgage and value it at 290K, then 4 months later they recommended I redo the valuation as it was nearly expired, took another 200£ fee from me, and then valued my property near £260K and as Unsuitable for buy to let mortgage.

Market Value in the area places this property as £313 on Zoopla.

It seems they are disorganised, inconsistent, and also scamming extra fees. My initial valuation was valid and they talked my broker into redoing it, creating an unnecessary situation where I now cannot proceed with my investment.

This behaviour is a real concern for people trying to create stability and value for their future.

September 21, 2023
Unprompted review
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Reply from Gateway Surveyors - Private Clients

We are sorry to hear you are unhappy with the service provided. As this is a Lender instruction, you will need to go back to your Lender in the first instance to raise this issue with them as a post valuation query (PVQ). This review site is for Gateway Surveyors - Private Clients only, which is a completely separate division to Gateway Surveyors Panel Management.

Rated 5 out of 5 stars

Prompt efficient service

They turned up on time and sent the survey promptly. The survey itself was very thorough and simple to understand.

September 18, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

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Rated 5 out of 5 stars

Prompt

Prompt, efficient service.

September 27, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Good job

Good communication
Detailed report
Helpful advice

September 19, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Great Service

Great job from start to finish. Had a survey for the bank in the first instance then had them back for a private survey at a later date for HTB. Helpful office staff on email and very friendly surveyor doing the home visit. Would recommend.

September 12, 2023
Unprompted review
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Reply from Gateway Surveyors - Private Clients

Thank you for the 5 star review Simon, we really do appreciate you taking time to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

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Rated 5 out of 5 stars

Thorough report

Thorough report. Direct contact by phone with surveyor. Helpful answers to questions.

August 30, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for the 5 star review Charles, we really do appreciate you taking time to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Grateful to have chosen Gateway. The Surveyor Report is systematic and…

The Surveyor Report is systematic and easy to understand. It covers all the special concerns which I requested. The whole team are efficient and helpful!

August 21, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for the 5* review on the product and service we have provided to you, we really appreciate you taking the time to do this.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Absolutely brilliant!

My friend recommended Gateway but they were even better than I expected!
Clear website to help choose the right level of service initially, easy to book and a prompt and helpful response from the office staff. And super pleased with the survey and Homebuyer Report itself - it's very thorough, written in an easy to understand language, with clear actionable information and visual cues to prioritise and recommended actions. Couldn't be happier! Thank you

August 9, 2023
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Reply from Gateway Surveyors - Private Clients

What lovely feedback to read! Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Excellent company

Good communication, very detailed survey and the surveyor responded to me quickly when I had a query. The written survey was sent over so fast too, really happy and would recommend. Thank you

August 2, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

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Rated 5 out of 5 stars

Excellent service as efficient and…

Excellent service as efficient and prompt service received at all times. Would definitely recommend.

July 26, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Great report excellent communication

Great report excellent communication.
Would highly recommend.

July 25, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

Rated 5 out of 5 stars

Amazing surveyors

Amazing surveyors! Quick, friendly, communicated well. Really appreciated a call from the surveyor after the survey to let us know all was well with our new purchase. The report we received was of great quality and very clear. Would highly recommend.

July 20, 2023
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Reply from Gateway Surveyors - Private Clients

Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us.

Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!

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