We were recommended to Gateway Surveyors. In particular to a surveyor called Dilys, who covers our area. We were not disappointed. We left our details and were called back promptly. Afte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband and I were very impressed with the whole process. It was very easy to book a surveyor and we were able to book our survey within a week of contacting Gateway. On the morning of the survey,... See more
Company replied
I have used Gateway Surveyors a couple of times in the last few years and have found their team to be very helpful and responsive. In terms of the surveys and reports, James pays a lot of attention to... See more
Company replied
I came to Gateway following a recommendation from a friend and couldn't recommend them more. Their sales/booking team were always responsive/easy to get through to and even talked me out of getting a... See more
Company replied
Company details
Written by the company
"Please note: Gateway Surveyors - Private Clients operates as a dedicated division. We specialise in bespoke surveys and private instructions, distinct from our mortgage lending valuation services." Gateway Surveyors – Private Clients is the trading style of Gateway Surveying Service Limited, which was founded in 2005. We are a team of highly skilled professionals, providing Level 2 Homebuyer Reports and Level 3 Building Surveys throughout England and Wales. The Gateway objective is to present you with the facts so you are able to make the right decision about the property you are purchasing. And with all of our Surveyors being locally based to the areas they work, you can be confident that your accredited RICS Surveyor has the knowledge and experience to provide you with the highest quality report and service possible. Our friendly and professional Sales Team are always on hand to deliver a first class service and guide you through every step of the process. We recognise our strengths and believe our success lies in the knowledge and service we provide when working with our customers.
Contact info
Weston House, Bradgate Park View, DE73 5UJ, Chellaston, Derby, United Kingdom
- 01293 820233
- sales@gatewaysurveyors.co.uk
- www.gatewaysurveyors.co.uk
4.7
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Issue missed in property survey report
[In response to the vendor's reply #2]: Thank you for your reply. I respect your point of view as I hope you will respect mine: I believe that the issue was missed at the time of the inspection. I detected the issue directly with an accurate visual check and by touching the external surface (tiles) underneath the toilet, which was damp. In order to find out plumbing or electrical issues, even visible ones, my advice to other customers would be to hire a plumber and an electrician rather than a surveyor.
[In response to the vendor's reply]: Please note that the photograph your team attached didn't show the area where the leak was found i.e. underneath the toilet. The two photographs your team attached showed just
1) a generic picture of the bathroom (not the specific area affected by the leak) and
2) the area under the sink in the kitchen (not relevant, as the leak was in the bathroom).
------
Unfortunately, I didn't have a good experience with Gateway Surveyors. I reported an issue that appeared to have been missed in the property survey report, but I didn't receive any refund as they stated that the issue was not present at the time of the survey. Should I need to check a property again, I would rather hire a plumber and an electrician directly, and I would go to the property with them while they carry out their checks. The survey conducted in this instance was useless for the intended purpose.
February 21, 2024
Unprompted review
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a review, we really do appreciate your time taken to do this.
We understand that you did make a formal complaint regarding the leak that came to light when you inspected the property.
We fully investigated your complaint and when replying provided you with a copy of the photograph that was taken at the time of the inspection. This photograph clearly shows that there was no evidence of a leak at the time.
We are therefore unable to take any responsibility for defects that are not present at the time and this is the reason we did not offer you a refund.
Thank you for your updated comments.
Following your original complaint and our reinvestigation of the highlighted matter, at the time of inspection the bathroom floor area around the toilet was tiled / covered with a lino type material. You state you noted a bit of damp ‘under’ the toilet. I would refer you to our terms of engagement that we sent out to you on 2nd Jan 2024 which you subsequently accepted. Section Four – Internal Condition – “We will check floor surfaces that we can see, but we cannot pull back or damage floor coverings.”
We are sorry you were unsatisfied with our report but strongly believe that our report accurately describes the situation at the time of our inspection.
Advertisement
Did really good job of highlighting areas of concern
Did really good job of highlighting problems in traffic light system and covered everything. You can contact them with any queries. Very impressed with service
February 18, 2024
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Professional and prompt service
Professional and prompt service, with a friendly attitude.
January 31, 2024
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Efficient and friendly
Efficient and friendly. However, I was a bit surprised that after paying out such a large sum, the report was sent to me by email. So had to use my ink and paper and then my printer broke down! I wonder how anyone who does not have a printer gets on, then the report would have to be sent through the post, the good old fashioned way. Otherwise, brilliant!
January 19, 2024
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 4 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Very professional
January 17, 2024
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 4 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Advertisement
Excellent Survey Report
The survey I had done by Dilys Elson was very detailed and comprehensive.
The report was easy to navigate and I would recommend her service through Gateway to anyone.
January 15, 2024
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Easy to communicate with
Easy to communicate with, fast, comprehensive survey review.
January 19, 2024
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Thorough report
Thorough report. Done in a good time frame. Helpful staff on the phone.
January 10, 2024
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Professional service
The appointment booking service was professional, the staff were Informative and friendly. On the day prior to the surveyor's appointment, I was given a time slot which was very helpful.
January 11, 2024
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 star review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Advertisement
Excellent support from Gateway Surveyors
We had excellent help, support and service from Gateway Surveyors. Jeremy the local surveyor was excellent, being easy to talk to and provided us with a very thorough and easy to understand report, thanks you.
January 10, 2024
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5 Star Review, we really do appreciate the time taken to feedback to us. I will make sure Jeremy sees sight of this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Detailed survey and super friendly
Detailed survey and super friendly. Would highly recommend.
December 21, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for the 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for using Gateway Surveyors - Private Clients
All round great service
Fast, reliable, professional and reasonably priced. Would recommend.
December 15, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Every thing with ease
December 14, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Advertisement
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent
Excellent, efficient service - couldn't fault and would highly reccommend.
November 10, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Advertisement
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
Excellent result.
Excellent communication. A very extensive detailed report with great clarity. Very prompt report back.
October 16, 2023
Unprompted review
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
The value of a professional survey.
We had the opportunity to meet the surveyor immediately after the survey, to discuss the important points. This was followed up by a comprehensive report that clearly identified areas where action was required.
October 19, 2023
Reply from Gateway Surveyors - Private Clients
Thank you for leaving us a 5* review, we really do appreciate your time taken to do this.
Wishing you all the best and thank you for choosing Gateway Surveyors - Private Clients!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.