some difficulty adding discount codes to purchase , particularly military, wasn't able to input. Other wise happy with my iphone so far , looks to be in good condition and working well .
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Review summary
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What people talk about most
Reviews shaping this summary
You thoughtfully put a Lighting cable in with the phone. But it is an iPhone 15 and only uses USB-C connections, so it is no use to me. A USB-C to USB-C or USB-C to USB-A cable would have been useful
Company replied
⭐⭐⭐⭐⭐ I couldn’t be happier with my purchase from Gazelle. The iPad arrived quickly, was packaged securely, and the condition exceeded my expectations. It works perfectly, the battery life has been... See more
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Simple and transparent. I have bought over 6 phones from Gazelle over the years and have always received exactly what I was expecting. Sure, they are used phones and not always in perfect condition,... See more
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Company details
- #18 of 21 best companies in Cell Phone Store
- #20 of 28 best companies in Cell Phone Accessory Store
- #6 of 6 best companies in Used Computer Store
About Gazelle
Written by the company
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
Contact info
United States
- gazellesupport@ecoatm.com
- www.gazelle.com
3.7
Average
14K reviews
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Package was lost and probably not actually shipped
Package was lost and you have given no help. Not clear that it was ever actually shipped.
July 13, 2026
Reply from Gazelle
We're sorry to hear about the trouble with your package and understand how concerning it can be when a shipment doesn't arrive as expected. Please know that situations like this are taken seriously, and we'd like the opportunity to review your case and provide any available updates. Please contact us at gazellesupport@ecoatm.com, and our team will be happy to assist you further.
I've bought several phones but this was a bust…
I've bought several phones through gazelle with no issue, but my last one had blue tooth issues and I figured it was just a bad phone and ordered another. It never came and I had to fill out a form. Took over 30 days to be reimbursed
July 10, 2026
Reply from Gazelle
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns. Please know that we are actively working on your situation and would appreciate the opportunity to review the details further and provide any available updates. Please contact us at gazellesupport@ecoatm.com, and our team will be happy to assist you
Gazelle stole my phone.
Gazelle stole my phone.
I was made an offer - I sent on phone - they decreased the offer by half - i declined the offer and they never sent back my phone nor did they pay even the half amount.
They do not respond to emails, deactivated my account and pretend it never happened.
They will steal your phone too if you give them the chance.
July 9, 2026
Unprompted review
Reply from Gazelle
Thank you for sharing your feedback. We're sorry to hear about your experience and understand your concerns. Please know that this matter is currently being reviewed, and we are actively working to better understand what happened and assist with a resolution. For updates regarding your case and any additional information, please contact us at gazellesupport@ecoatm.com. We're here to help and appreciate the opportunity to look into this further.
Simple and transparent.
Simple and transparent.
I have bought over 6 phones from Gazelle over the years and have always received exactly what I was expecting. Sure, they are used phones and not always in perfect condition, but that is why they are sold at a discount. Also they are not always the cheapest option, but the peace of mind that I will actually get what was advertised is worth the small premium.
July 14, 2026
Reply from Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Can’t seen to my phone calling…
Can’t seen to my phone calling everybody and it won’t ship for some reason for 10 days now WHERES MY PHONE????
July 17, 2026
Reply from Gazelle
Thank you for your feedback. We know waiting this long for a phone is incredibly frustrating. We're sorry for the inconvenience and want you to know that your case is being worked on. We appreciate your patience and would like to help however we can. Please contact us at gazellesupport@ecoatm.com so we can review your order and provide the latest information available
no hassles fast service super easy…
no hassles fast service super easy transaction great products
July 23, 2026
Reply from Gazelle
Thanks so much for sharing! We hope that you come back to us in the future!
Customer service is severely lacking
It took 2 weeks to get the phone and when I called customer service I was left on hold for my entire lunch break and had to hang up and go back to work. I then emailed, repeatedly, responses were slow and useless. The information provided through email did not address the specific questions I asked and was obviously a canned response to shipping questions. The experience would have been perfectly tolerable if I had been answered clearly and honestly the first time.
July 23, 2026
Reply from Gazelle
We're sorry that the delivery took longer than expected . We understand how frustrating it can be to spend time reaching out for updates and still feel uncertain. That said, we're glad to hear that your phone ultimately arrived safely. We appreciate your patience throughout the process and sincerely apologize that the service experience did not reflect the level of support we strive to provide. Thank you for your feedback and for giving Gazelle the opportunity to serve you.
Reply from Gazelle
Thank you for taking the time to leave a review. We're genuinely sorry to hear that your item never arrived. We are actively looking into this for you to give you a resolution. Please contact us at gazellesupport@ecoatm.com, and our team will be glad to review your order and provide any available updates.
I’ve been pretty happy with the 6th gen…
I’ve been pretty happy with the 6th gen iPad we purchased for a great price! So far it’s working well — no complaints!
July 23, 2026
Reply from Gazelle
We’re so glad to hear you had a great experience—thanks for taking the time to share it with us. Your feedback truly makes our day!
could not have had a worse experience
could not have had a worse experience. A day after my order, I was told it was on backorder, please wait it will ship soon. Over a week went by with no updates, so i reached out to customer service who told me they were canceling my order. Waited on hold over an hour to speak with someone just to tell me they won't help me.. oh but here's a $10 off promo code. I have bought several phones from Gazelle over the years, never again..
July 14, 2026
Reply from Gazelle
Thank you for your feedback. We're truly sorry that your experience did not go as expected. We understand how disappointing it must have been to place an order, be informed of a backorder.
This is certainly not the experience we want our customers to have. We sincerely apologize for the frustration and inconvenience this situation caused and appreciate you taking the time to share your experience with us.
i ordered twice they did not ship any…
i ordered twice they did not ship any of them
SHP548157
SHP548158
its been 8 days
July 17, 2026
Reply from Gazelle
We're genuinely concerned to hear that neither of your orders has shipped after 8 days. Please know that we are actively working toward a resolution in your cases and would like the opportunity to provide more information specific to your situation. For the latest updates regarding your case, please contact us at gazellesupport@ecoatm.com. We're here to help and appreciate your patience.
Followed simlpe on screen…
Followed simlpe on screen instructions, all worked well. Battery charged, held at 100% over night.
July 22, 2026
Reply from Gazelle
It's great to hear that everything worked as expected and that your device arrived with a strong battery and performed well right from the start. We appreciate you choosing Gazelle and hope you enjoy your device!
Very dissatisfied
I ordered my phone on the 15th of July and as of July 26th I have not received it.
July 16, 2026
Reply from Gazelle
We're truly sorry to hear that your phone has not yet arrived. This is something that we take very seriously and we want to take the correct steps so we can give you a resolution. Please contact us at gazellesupport@ecoatm.com so we can take a closer look at your order and provide any available updates.
Still haven't received the phone and it…
Still haven't received the phone and it has been 11 days. I needed it in a rush and am dissatisfied.
July 16, 2026
Reply from Gazelle
Thank you for your feedback. We're sorry to hear that your phone has not arrived yet, especially since you needed it urgently. We understand how disappointing and inconvenient delays like this can be when you're counting on a device to arrive on time. Please contact us at gazellesupport@ecoatm.com so we can review your order and provide the latest information available on your shipment.
have always used gazelle to buy my…
have always used gazelle to buy my devices and think it’s worth it
July 15, 2026
Reply from Gazelle
We're so happy to hear you consistently find value in our devices. Thank you for your continued trust!
I’ve bought several iPhones from…
I’ve bought several iPhones from Gazelle and they all arrived in pristine, working condition. At this point I doubt I would buy a new one directly from Apple. Gazelle gives me a model and price range that suits my budget and I don’t feel pressure to exceed what I want to pay. I’m very happy.
July 15, 2026
Reply from Gazelle
Thank you for being a loyal Gazelle customer! We're thrilled to hear that your devices have consistently arrived in excellent condition and that you've found great value in choosing Gazelle. We truly appreciate your support and look forward to helping you with your next device.
The ipad mini was in good condition
The ipad mini was in good condition. It arrived sooner than expected. The price was lower than any other company I checked with.
July 21, 2026
Reply from Gazelle
It's great to hear that the iPad mini arrived sooner than expected and that you were pleased with both its condition and value. Finding a quality device at a competitive price is exactly what many customers look for, and we're delighted we could deliver that experience.
Quick and easy ipad purchase
Quick and easy ipad purchase. Was listed as good but looks brand new!
July 20, 2026
Reply from Gazelle
Thank you for your feedback! We're delighted to hear that the iPad arrived quickly and exceeded your expectations.
Cheap phones and even Cheaper Customer Service
We have been charged for a Phone and still have not received it. Fedex lost of the phone and Gazelle is basically non-existent as far as customer support. We have called and reached out to Gazelle 3 separate times each time they ask for the same information, then tell us to submit the same paper form, then tell us it will be 2, 3, 5 more business days. At this point Gazelle has our money, Fedex has claimed the package as lost and Gazelle is nowhere to be see. Did Gazelle reach out to Fedex to find out what happened to the package, nope! Eventually we may get our money back but it's going to be solely on us hounding gazelle. That's not customer service. Gazelle has never once initiated the contact or made any moves that indicate that its important to them that this issue get resolved. Someone needs to tell Gazelle that until the product is in your customers hands, they are on the hook and need to be involved.
July 10, 2026
Reply from Gazelle
Thank you for your feedback. We're very sorry to hear about the difficulties you've experienced with your order. We understand how frustrating it can be when a shipment is delayed and the resolution process takes longer than expected. Please know that your case is important to us, and our team is actively working through the necessary steps to help bring it to a resolution. For the latest updates on your case or if you have any additional questions, please contact us at gazellesupport@ecoatm.com
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