some difficulty adding discount codes to purchase , particularly military, wasn't able to input. Other wise happy with my iphone so far , looks to be in good condition and working well .
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You thoughtfully put a Lighting cable in with the phone. But it is an iPhone 15 and only uses USB-C connections, so it is no use to me. A USB-C to USB-C or USB-C to USB-A cable would have been useful
Company replied
⭐⭐⭐⭐⭐ I couldn’t be happier with my purchase from Gazelle. The iPad arrived quickly, was packaged securely, and the condition exceeded my expectations. It works perfectly, the battery life has been... See more
Company replied
Simple and transparent. I have bought over 6 phones from Gazelle over the years and have always received exactly what I was expecting. Sure, they are used phones and not always in perfect condition,... See more
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Company details
- #18 of 21 best companies in Cell Phone Store
- #20 of 28 best companies in Cell Phone Accessory Store
- #6 of 6 best companies in Used Computer Store
About Gazelle
Written by the company
Gazelle is pack leader in the reCommerce industry. We help people get the most out of their awesome devices that help them get the most out of life. We’re dead set on making the unwanted wanted, the trashed treasured and completely revolutionizing the smart device lifecycle for iPhones, Androids, MacBooks and more. This is all done through selling and buying pre-owned devices, all from Gazelle.com.
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
What makes Gazelle the best of the best?
• No contracts or strings attached
• Certified quality
• Carrier compatible
• 30-day return policy
• No hidden fees and honest pricing
• Fast, simple and safe
• Security for confident selling and buying
As the OG phone reseller going way back to 2007, we created Gazelle.com with a simple online trade-in service offering instant quotes. Our store launched in 2014, offering folks a great alternative to buying new smart devices.
Today, Gazelle thrives as the nation's leading electronics trade-in site for buying and selling certified pre-owned devices. We’ve helped thousands of customers to save on the devices they rely on daily, as well as provide payment to those looking to give their used devices a second chance at life.
Please share your experiences to help us become the best we can be, for you!
Contact info
United States
- gazellesupport@ecoatm.com
- www.gazelle.com
3.7
Average
14K reviews
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Gazelle purchases
I have purchased 2 iPhones and 1 ipad from Gazelle and been totally satisfied with each purchase. With the ever increasing prices of new tech, Gazelle seems the smart way to go. I’ve never had a problem with any purchase and I will definitely be back in the future.
July 18, 2026
Reply from Gazelle
We're thrilled to hear about your continued satisfaction with us! It's wonderful to know that you find us to be a smart choice for tech. We truly appreciate your loyalty and look forward to serving you again in the future.
Phone doesn’t work fullt…
Phone doesn’t fully work sent 2 emails to contact them and have not heard back
July 8, 2026
Reply from Gazelle
Thank you for your feedback. We're sorry to hear that you're experiencing issues with your device. We'd like the opportunity to take a closer look at your case and help get this resolved. Please contact us at gazellesupport@ecoatm.com, and our team will be happy to assist you.
Still have not received phone orderrd 2…
Still have not received phone orderrd 2 weeks ago!! Customer service non existent. We have been purchasing phones from you for over 10 years. Never again.
July 8, 2026
Reply from Gazelle
We are truly sorry to hear that your phone has still not arrived and that you've had such a difficult time getting assistance. Your loyalty means a great deal to us, and we're disappointed that this experience has not reflected the level of service you deserve. We'd really like the opportunity to look into your order and help get answers for you. Please contact us at gazellesupport@ecoatm.com so we can assist further.
Very good
Very good, shipping so fast. I would like to buy phones from your business and hopefully to invite my friends to touch on yours
July 13, 2026
Reply from Gazelle
We're thrilled to hear that your order arrived quickly and that you've had a positive experience with Gazelle. Your willingness to purchase from us again and recommend us to your friends means so much to us.
Got an ipad for a good price
Got an ipad for a good price, product was as described. Delivered promptly. Have ordered in the past, have always been satisfied with my purchase.
July 7, 2026
Reply from Gazelle
We're happy to hear the iPad arrived as described, at a great price, and on time, that's our top priority. We truly appreciate your continued trust in Gazelle and are delighted that you've been satisfied with your purchases over the years.
Never got a bad phone from here
Never got a bad phone from here. Always in great condition and never any problems.
July 13, 2026
Reply from Gazelle
It's wonderful to hear that your experiences with Gazelle have been consistently positive. Knowing that you've always received devices in great condition and that they've performed reliably means a lot to us. We truly appreciate your trust and support, and we look forward to serving you again in the future.
Always great dealing with Gazelle
Always great dealing with Gazelle! Great process and packaging.
July 13, 2026
Reply from Gazelle
Thank you for your continued support! It's always a pleasure to hear from returning customers. We're delighted that you've had great experiences with Gazelle and that the process and packaging continue to meet your expectations.
I have always gotten great service from…
I have always gotten great service from Gazelle. The product shows up on time and is always a good as, if not better than, described.
June 29, 2026
Reply from Gazelle
Thanks so much for choosing Gazelle and the awesome review!
Reply from Gazelle
This is fantastic - thank you for sharing. We'll make sure we relay this feedback back to the team! 😊
iPad takes forever to charge and when…
iPad takes forever to charge and when turned on screen is glitchy and flash’s
July 7, 2026
Reply from Gazelle
Thank you for your feedback. We're very sorry to hear about the issues you've experienced with the iPad and understand how disappointing that must be. Please know that we are aware of your case and are actively working on it. If you have any questions or need further assistance, please don't hesitate to contact us at gazellesupport@ecoatm.com. We're here to help and appreciate your patience while we work toward a resolution.
Lack of updates
It’s been over 2 weeks since the targeted delivery date and my order has not been delivered or moved. I sent an email to the support asking about the status and got no response.
July 17, 2026
Reply from Gazelle
We're deeply concerned to hear that your order has been delayed and that you haven't received a response to your email. We understand how concerning it can be when a package hasn't moved for an extended period of time. We'd like the opportunity to review your order. Please contact us at gazellesupport@ecoatm.com so we can assist you further.
impossible to get someone to respond to…
impossible to get someone to respond to email or get a human on the phone. My phone never showed up as fedex couldn't deliver it with the box being empty
July 7, 2026
Reply from Gazelle
We’re very sorry to hear about this experience and understand how frustrating it must have been. This is certainly not the experience we want for our customers, and we'd like to take a closer look at what happened with your order and shipment. Please contact us at gazellesupport@ecoatm.com so we can review your case in detail and work toward a resolution.
Very easy to find the phone I was…
Very easy to find the phone I was interested in. I chose one that was indicated that it was in fair condition, when I received the phone looked new, The purchase went smooth, and the delivery was outstanding!
July 6, 2026
Reply from Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Exceeded expectations
I was very happy with my purchase. The "good" condition iPad looks brand new.
July 6, 2026
Reply from Gazelle
Thanks so much for choosing Gazelle and the awesome review!
Satisfied Customer
This is the second time we have purchase phones from Gazelle, and we have been very satisfied. We will do it again in the future when necessary, and refer to all our friends, The process is so easy, and our phone arrived very quick. The prices and selection of phones is great.
July 10, 2026
Reply from Gazelle
WOW! Thanks so much for sharing! We love hearing positive stories from our customers like you!
Reply from Gazelle
Thanks so much for choosing Gazelle and the awesome review!
Excellent
The phone was listed as ‘good’ but I call it excellent. No blemishes or scratches and a great price. Thanks
July 10, 2026
Reply from Gazelle
It's wonderful to hear that the phone exceeded your expectations and arrived in such great condition. We're also delighted that you felt you received a great value. Thank you for choosing Gazelle, and we hope you enjoy your device for years to come!
If I could I would give a zero star…
If I could I would give a zero star rating. I was suppose to have my phone July 8th. It's been sitting in Kentucky since July 6th.
July 6, 2026
Reply from Gazelle
We're very sorry to hear about the delay and understand how frustrating it is to be expecting your phone and see no movement on the shipment for several days. This is certainly not the experience we want for our customers. We'd like to take a closer look at your order and see what information is available regarding the delay. Please contact us at gazellesupport@ecoatm.com so we can review your case and provide further assistance.
I ordered a phone
I ordered a phone, it was the right gigabytes the right model, but the wrong color. My son just decided to live with it.
June 25, 2026
Reply from Gazelle
Thank you for your feedback. This is not the experience we want our customers to have, and we'd really like the opportunity to look into exactly what happened and make things right.
Please contact us at gazellesupport@ecoatm.com so we can review your order in detail and work with you on a resolution. We appreciate you bringing this to our attention and look forward to assisting you.
Reply from Gazelle
Thanks so much for choosing Gazelle and the awesome review!
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