Getaround - France Reviews 64,596

TrustScore 4 out of 5

4.2

Rue Greneta, 75002 Paris, Île-de-France, FR


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Location simple les caution sont resonables facile de trouver un véhicule et la plateforme est facilement joignable

Rated 5 out of 5 stars

Informations et parking tres accsseible vehicule impeccable et proprietaire tres dispo en cas de pepin. Nous relourons avec plaisir :)

Rated 5 out of 5 stars

Smooth user experience, from booking to pick up and drop off. Very competitive price, a fair fuel policy, and human contact with thw owners!


Company details

  1. #13 of 21 best companies in Car Rental Agency
  2. #3 of 4 best companies in Car Leasing Service

Written by the company

Louez une voiture à l'heure ou à la journée.


Contact info

4.2

Great

TrustScore 4 out of 5

65K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Total nightmare: App glitches, zero support, and abusive automatic fees!

Avoid renting with Getaround! Their app froze on the "Start Rental" screen when I tried to return the vehicle early (at 11:00 AM, though my rental was paid until 16:30). Because of their system bug, I was automatically hit with a fraudulent €30 "late fee." On top of that, they charged me an abusive €37 for fuel for a short 56 km drive in a hybrid Renault Clio—a mathematical absurdity that equals roughly €14.80 per liter!

To make matters worse, customer service is nonexistent. I spent an hour on the phone making two 30-minute calls to support and nobody answered. Senior support later refused to check my time-stamped video evidence and just sent automated replies. Unprofessional, buggy, and completely abusive. Stay away!

June 27, 2026
Unprompted review
Rated 1 out of 5 stars

It has been one of the worst…

It has been one of the worst experiences with a vehicle rent service. As an international person trying to rent a car, it’s impossible - they asked for several documents to verify my account, which I gladly submitted and they rejected the application twice stating that the international driver license we have isn’t valid despite all original files submitted. We had to cancel the reservation and now they’re withholding the reimbursement. We tried calling the phone they have in the website and it does not lead to customer service.
I do not recommend this app, it’s not professional nor responsive.

June 25, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look