So far I've spoken to Giant about organising them as my chosen PAYE partner for my contract for a public sector contract. So far my agent Mohamed Abdullahi has been very easily contactable, resp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
i spoke to Courtney this morning who was extremely nice and patient which you don't usually get on when speaking to customer service. He resolved my problem quickly and knew where to direct me. Than... See more
Company replied
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with... See more
Company replied
I spoke with Courtney today, I had a wonderful experience. couldn't be happier with the service I received from Courtney he was so helpful and patient helping me fill in my form today for my payroll.... See more
Company replied
Company details
Written by the company
Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
Contact info
Fourth Floor 90 High Holborn, WC1V 6LJ, London, United Kingdom
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Courtney @ Giant
i spoke to Courtney this morning who was extremely nice and patient which you don't usually get on when speaking to customer service. He resolved my problem quickly and knew where to direct me.
Thank you so much!
August 11, 2026
Unprompted review
Reply from Giant Group
Thank you so much for your lovely review! We’re delighted to hear that Courtney was able to assist you and made the experience a positive one. It’s great to know that he was patient, helpful and able to resolve your issue quickly. We’ll be sure to pass your kind feedback on to Courtney. Thank you for taking the time to share your experience!
Easy to complete and simple to use.
Easy to complete and simple to use.
August 10, 2026
Unprompted review
Reply from Giant Group
Thank you for your review! We’re pleased to hear that you found the process easy to complete and simple to use. We really appreciate you taking the time to share your feedback with us.
Very helpful staff and easy process.
August 5, 2026
Unprompted review
Reply from Giant Group
We're so pleased to hear you found the process simple and easy to complete. It's also great to know our team provided the support you needed along the way. Thanks for taking the time to leave us a review.
Very helpful whenever I had a query
Very helpful whenever I had a query. D'marni was particularly helpful.
July 20, 2026
Unprompted review
Reply from Giant Group
Thank you for your kind feedback! We’re delighted to hear that D’Marni was particularly helpful and always there to support you with your queries. We’ll be sure to pass your lovely comments on to her. We really appreciate you taking the time to share your experience!
Clear
Clear, informative instructions and a warm welcome via email from Luke Anderson
August 8, 2026
Unprompted review
Reply from Giant Group
Thank you for sharing your feedback. It's great to hear that the information provided was clear and informative, and that Luke's warm welcome helped make your onboarding experience a positive one. We'll be sure to pass on your kind words.
Great onboarding experience thank you…
Great onboarding experience thank you to Luke Anderson
August 7, 2026
Unprompted review
Reply from Giant Group
We're so pleased to hear you had a great onboarding experience. Thank you for recognising Luke's support – we'll be sure to share your kind feedback with the team.
Very professional and very helpful
I found my experience with Lee Gillespie and Victoria Fortune very professional and extremely helpful.
August 6, 2026
Unprompted review
Reply from Giant Group
Thank you for taking the time to share your feedback. It's wonderful to hear that Lee Gillespie and Victoria Fortune provided such professional and helpful support. We'll make sure your kind comments are passed on to them both.
Giant Onboarding
My onboarding experience was very smooth and well‑organised. Nazmul provided clear guidance at every stage and was consistently helpful, making the entire process straightforward and stress‑free.
August 6, 2026
Unprompted review
Reply from Giant Group
It's fantastic to hear that your onboarding experience was smooth and well organised. We're pleased Nazmul's clear guidance and ongoing support helped make the process straightforward and stress-free. Thank you for sharing your experience with us.
Easy and smooth
The overall experience was very smooth, staff is very helpful. Nazmul Ahmed was very supportive and helpful throughout the process.
August 5, 2026
Unprompted review
Reply from Giant Group
We're delighted to hear your experience was smooth from start to finish. It's great to know Nazmul provided such supportive and helpful assistance throughout the process. Thank you for taking the time to share your feedback.
Client Support Specialist
Client Support Specialist, Sabahat Razaq, was very helpful during the process.
July 27, 2026
Unprompted review
Reply from Giant Group
We're so pleased to hear that Sabahat provided helpful support throughout the process. Thank you for taking the time to recognise the excellent service you received – we'll be sure to share your kind feedback.
Victoria was very helpful
Victoria was very helpful, including on the phone. Good service.
August 6, 2026
Unprompted review
Reply from Giant Group
We're pleased to hear that Victoria was able to help and that the support you received over the phone made a positive difference. Thank you for your kind feedback – we're glad you had a great experience.
Very good experience with helpful…
Very good experience with helpful guidance coming from Nazmul Ahmed.
August 6, 2026
Unprompted review
Reply from Giant Group
It's wonderful to hear you had such a positive experience. We're glad Nazmul was able to provide helpful guidance throughout, and we'll be sure to share your kind feedback with the team.
Reference request
I used to work for giant and needed a reference for a new role. It was a littel comlicated due to multiple assignment dates and Andrei quickly and easily sorted it out for me. Many thanks Andrei.
August 6, 2026
Unprompted review
Reply from Giant Group
Thank you for taking the time to share your experience! We’re pleased to hear that Andrei was able to quickly and easily resolve the complexities around your multiple assignment dates and help with your reference request. We’ll be sure to pass your kind words on to him.
Wishing you all the best in your new role, and thank you for choosing Giant again!
Kristie was great!
Kristie was great!
I had a really good customer service experience. They were able to open up my account and she also helped me identify a potential miscommunication with HMRC. All in all, very good customer service and I appreciate how understand Giant Precision.
July 24, 2026
Unprompted review
Reply from Giant Group
Thank you for sharing your experience. It's fantastic to hear that Kristie was able to get your account up and running again while also helping to identify a potential issue with HMRC. We're so pleased you received the support you needed, and we'll be sure to pass your kind feedback on to Kristie and the team.
It was intriguing to go through a whole…
It was intriguing to go through a whole different process with a new company, yet so exciting as I got to reconnect with a part of me that seemed forgotten
Overall Nazmul was frequent with the updates aswell as supportive.
August 5, 2026
Unprompted review
Reply from Giant Group
Thank you for taking the time to share your experience. We're pleased to hear that your onboarding journey was a positive one and that Nazmul kept you well informed with regular updates and supportive communication throughout. We wish you every success in your new role.
My thanks to Victoria Fortune who has…
My thanks to Victoria Fortune who has been fantastic throughout the recruitment process.
So far, my experience with this team has been both responsive and informative.
Once again, many thanks!
August 5, 2026
Unprompted review
Reply from Giant Group
Thank you for your kind words. It's wonderful to hear that Victoria provided such responsive and informative support throughout your onboarding journey. We'll be sure to share your feedback with Victoria – we're sure it will be greatly appreciated.
Nazmul Ahmed was brilliant and provided…
Nazmul Ahmed was brilliant and provided fast and helpful responses.
August 5, 2026
Unprompted review
Reply from Giant Group
We're delighted to hear that Nazmul provided such fast and helpful support. Thank you for recognising the great service you received – we'll be sure to share your kind feedback with Nazmul.
Very helpful and made it simple to…
Very helpful and made it simple to navigate my onboarding experience
July 27, 2026
Unprompted review
Reply from Giant Group
Thank you for sharing your feedback. It's great to hear that your onboarding experience was easy to navigate and that the support you received made the process simple from start to finish. We appreciate you taking the time to leave a review.
Very smooth onboarding procedures.
Very smooth onboarding procedures.
Sabahat Razaq was very helpful.
August 4, 2026
Unprompted review
Reply from Giant Group
We're so pleased to hear your onboarding experience was smooth and straightforward. Thank you for highlighting Sabahat support – we'll make sure your kind feedback is shared.
Excellent Service from a Dedicated Team
I've had a great experience working at Giant Group. The team is dedicated to providing excellent service, and it's clear that customer / employees satisfaction is always a top priority. It's rewarding to be part of a company that genuinely cares about delivering reliable, high-quality support and solutions.
August 4, 2026
Unprompted review
Reply from Giant Group
Thank you for taking the time to share your experience. It's fantastic to hear that you've enjoyed being part of Giant Group and that our commitment to delivering excellent service and supporting both customers and employees has made such a positive impression. We truly appreciate your kind words and your support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.