Gilson Gray LLP Reviews 

2,044
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 675 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for keeping them well informed throughout their property transactions. People appreciate the efficient communication and swift responses that make stressful moving processes feel much smoother and easier. Some reviewers were not happy with communication, noting that it was extremely difficult to get timely responses or updates. A few consumers mentioned having to chase the team repeatedly for answers regarding their ongoing property cases and administrative tasks. Despite these occasional delays, many other clients still strongly recommend the firm for its dedication and reliable support.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that consumers experience exceptional professionalism,... See more

Service

Users describe high satisfaction with the service, frequently highlighting friendly, polite, and efficient... See more

Customer service

Customers had positive experiences with customer service, often praising prompt communication, clear... See more

Response time

People report positive experiences with response time, frequently praising quick answers to emails and calls... See more

User experience

Consumers find user experience to be largely positive, with reviewers frequently highlighting smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I couldn’t recommend Rachel Greig highly enough. She was extremely helpful, professional and supportive throughout the purchase of my property. She made the whole process feel smooth and straightforwa... See more

Company replied

Rated 5 out of 5 stars

I'd like to thank Gilson Gray for making the house purchasing process as smooth as possible for us. Cheryl and her team were excellent at guiding and representing us from start to finish. The communic... See more

Company replied

Rated 5 out of 5 stars

We had a long and difficult process due to a chain in England that held back the process for ourselves and 2 others! Our solicitor Alan Craig worked tirelessly to try and get updates/information which... See more

Company replied

Rated 5 out of 5 stars

I recently completed both the sale of my property and the purchase of my new home through Gilson Gray, and I cannot praise Olivia Manu highly enough. She handled both transactions with exceptional pro... See more

Company replied


Company details

  1. Legal Services
  2. also in
  3. Commercial Real Estate Agency
  4. Financial Consultant
  5. Law Firm
  6. Real Estate Agency

Written by the company

A UK-Wide Leader in Legal, Property and Financial Services Serving clients with offices across the UK, Gilson Gray takes pride in providing comprehensive and high-quality services wherever you are. Whether you’re seeking legal advice, property assistance or financial services, our national firm is here to help. We’re dedicated to developing a long-term relationship with you to ensure you always have the legal resources you need.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 54% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(2,044)

604 reviews in the last 12 months

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Rated 5 out of 5 stars

Outstanding representation from Gilson Gray

Outstanding representation from Gilson Gray. Meg Jeynes was exceptional at a contested hearing — superbly prepared, precise, and composed under real pressure, keeping everything focused on what mattered legally. Iain Grant's strategy and guidance throughout have been calm, sharp and realistic. As a chartered professional I set a high bar; this team cleared it. Highly recommended.

September 21, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Alan, for taking the time to share such thoughtful feedback and for your recommendation.

We’re delighted to hear that Meg’s preparation and professionalism at the hearing, alongside Iain’s clear and considered guidance throughout, gave you confidence in the support you received.

Thank you for placing your trust in Gilson Gray. We really appreciate your kind words.

Best wishes,
Gilson Gray

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Rated 5 out of 5 stars

Kirsten at Gilson Gray was great to…

Kirsten at Gilson Gray was great to deal with and made a stressful experience run as smoothly as possible. She was always available for any support and to answer any queries throughout the process. I'd highly recommend using her services.

August 26, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Chris, for your kind feedback and recommendation.

We’re so pleased to hear that Kirsten’s support and responsiveness helped make a stressful process feel as smooth as possible. It’s great to know you felt well supported throughout.

Thank you for choosing Gilson Gray.

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

Fantastic service from Gilson…

Really fantastic service from Gilson Gray and my solicitor Kirsten McMurray (Glasgow), in supporting me in the purchase of my first home. Kirsten was a great communicator, was very knowledgeable and quick to answer all my questions and made the entire process smooth from start to finish. They were a pleasure to work with and I would definitely recommend to anyone.

September 11, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Angus, for your lovely feedback and recommendation.

Buying your first home is an exciting milestone, so we’re delighted to hear that Kirsten’s clear communication, knowledge, and support made the whole process smooth from start to finish.

Congratulations on your first home, and thank you for choosing Gilson Gray!

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

Great experience with gilson and gray…

Great experience with gilson and gray from start to finish very helpful for every matter along the way. Made things smooth and easy as possible. Couldn’t recommend them enough for ever person I had dealt with was perfectly professional.

August 17, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for your lovely feedback and recommendation.

We’re so pleased to hear that you had a positive experience from start to finish and that our team helped make the process as smooth and straightforward as possible.

Thank you for choosing Gilson Gray.

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

House move to Scotland

The professionalism and precision in our dealings with our contact were very much appreciated, as well as prompt responses and clear advice.

August 12, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for your kind feedback.

We’re delighted to hear that you appreciated the professional service, prompt communication and clear advice you received throughout your move to Scotland.

Thank you for choosing Gilson Gray, and we wish you all the best in your new home!

Best wishes,
Gilson Gray

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Rated 4 out of 5 stars

Smooth process, could have communicated better

As a first time buyer Gilson Gray was recommended to me from a mortgage advisor. They were professional throughout, communicative in terms of response speed, and were upfront about the costs (and stayed within that). They settled my property purchase smoothly and at pace which I'm grateful for.

My only constructive feedback would be that sometimes, as a first time buyer, I didn't know what questions I should be asking or what the process itself looks like, so I would have been grateful for a bit more flagging from Gilson Gray on what potential issues I should keep an eye in relation to my property. Having said that, once I knew what to ask, my solicitor was quick to respond and set the answers out clearly. Unfortunately, I can't say the same of the onboarding team where I had to chase queries and remind them of prior questions that had been missed, making the initial experience less than ideal.

September 21, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Reka, for taking the time to share such detailed and constructive feedback.

We’re pleased to hear that your first property purchase was completed smoothly and efficiently, and that you found the advice clear and responsive when you needed it. Our clients are at the heart of everything we do, so we really appreciate your comments around providing more proactive guidance for first-time buyers and your experience during the onboarding process. Feedback like this is valuable in helping us continue to improve the service we provide.

Congratulations on your first home, and thank you for choosing Gilson Gray.

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

Sally McBride - property sale

Sally McBride dealt with the sale of our late mother’s property.
Sally made the experience very easy with her vast knowledge and professionalism. Sally was a pleasure to deal with and nothing was too much trouble. I would definitely recommend Sally

September 18, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you for taking the time to share your experience and recommendation.

We’re so pleased to hear that Sally’s knowledge, professionalism and supportive approach helped make the sale of your late mother’s property as straightforward as possible during what can be a difficult time.

We really appreciate your kind words and for placing your trust in Gilson Gray.

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

Thank you for everything you’re help…

Thank you for everything you’re help support has been amazing through a difficult time.Nothing was to much very dedicated to everything you had to do , keeping us all up to date every step of the way.

September 18, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Karen, for your lovely feedback.

We’re so pleased to hear that you felt supported throughout what was a difficult time, and that you were kept informed every step of the way. Your kind words mean a great deal to us.

Thank you for choosing Gilson Gray.

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

Very professional service from Gilson…

Very professional service from Gilson Gray during a very difficult and stressful house sale.
Special thanks to Alana, who must be sick of all the e mails from us..
Would definitely reccomend this company.

September 11, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Graham, for your kind feedback and recommendation.

We’re so pleased to hear that Alana’s support helped you through what was a particularly difficult and stressful house sale. Keeping our clients informed and reassured throughout is incredibly important to us.

Thank you for choosing Gilson Gray.

Best wishes,
Gilson Gray

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Rated 4 out of 5 stars

Guided me throughout selling my house…

Guided me throughout selling my house and explained things in detail so I could understand. Very responsive and reactive in dealing with concerns or issues.

September 11, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Amy, for your kind feedback.

We’re pleased to hear that you felt well guided throughout your house sale and that everything was explained clearly along the way. It’s great to know that any questions or concerns were also dealt with promptly.

Thank you for choosing Gilson Gray.

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

Gilson Gray Review

Gilson Gray and in particular the help, advice and support I've received from Rebecca has been invaluable in buying my new home. Ready to offer guidance and advice, answering emails and phone calls promptly and her real readiness to guide the whole process has made the very stressful "journey" of property buying so much easier and straightforward. Thank you.

July 7, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Ian, for such thoughtful feedback.

We’re delighted to hear that Rebecca’s guidance, responsiveness and support helped make your home-buying journey feel easier and more straightforward. It’s wonderful to know you felt well supported throughout what can often be a stressful process.

Thank you for choosing Gilson Gray, and we wish you every happiness in your new home!

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

Lisa Martin

I have recently been dealing with Lisa Martin on a difficult matter regarding my husband’s Estate and have found her to be extremely professional and kind. She explains things clearly and I am very grateful to her. Her service has been excellent.

September 1, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Audrey, for taking the time to share your experience.

We’re so pleased to hear that Lisa’s professional, kind and clear approach has helped support you through what is understandably a difficult time.

We really appreciate your thoughtful words and for placing your trust in Gilson Gray.

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

I'd like to thank Gilson Gray for…

I'd like to thank Gilson Gray for making the house purchasing process as smooth as possible for us. Cheryl and her team were excellent at guiding and representing us from start to finish. The communication was really good and any actions or issues that arose were dealt with promptly.

August 28, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Duncan, for taking the time to share your experience.

We’re so pleased to hear that Cheryl and the team made your house purchase as smooth as possible, with clear communication and prompt support throughout.

Thank you for choosing Gilson Gray, and we wish you all the best in your new home!

Best wishes,
Gilson Gray

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Rated 5 out of 5 stars

Gilson Gray

Gilson Gray, particularly Kerri, were amazing. They made something daunting very straightforward, and consistently reassured me every step of the way. I cannot thank or recommend them enough when it comes to purchasing a home.

September 1, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, James, for such lovely feedback and recommendation.

We’re so pleased to hear that Kerri’s reassuring support helped make what can be a daunting process feel straightforward and manageable. It’s wonderful to know you felt supported every step of the way.

Thank you for choosing Gilson Gray, and we wish you every happiness in your new home!

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

Great to deal with when selling our…

Great to deal with when selling our home. Alan was very responsive and great for advice too!

September 11, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Joanne, for your kind feedback.

We’re pleased to hear that Alan’s responsive approach and helpful advice made your home sale a positive experience.

Thank you for choosing Gilson Gray.

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

An excellent solicitor

Kirsten was professional and responsive at all times. Very easy to deal with and took a lot of the stress out of buying our first home. Highly recommend.

August 21, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Fiona, for your lovely feedback and recommendation.

Buying your first home is such an exciting milestone, so we’re delighted to hear that Kirsten’s professional and responsive support helped take some of the stress out of the process.

Congratulations on your first home, and thank you for choosing Gilson Gray!

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

Friendly, professional, prompt, thorough, helpful

Friendly, professional, prompt, thorough, helpful - everything you would want and expect from solicitors helping you through an important legal process.

Great experience receiving support from both a New Business and Home Buying Advisor, and thereafter a Paralegal.

Would absolutely recommend this service to others.

September 11, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Ed, for your thoughtful feedback and recommendation.

We’re so pleased to hear that you received a friendly, professional and responsive service throughout each stage of the process. Providing clear and thorough support is incredibly important to us, so it’s great to know you had such a positive experience with the team.

Thank you for choosing Gilson Gray.

Best wishes,
Gilson Gray

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Rated 5 out of 5 stars

amazing work

amazing work

September 10, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Romany, for your kind feedback! We’re so pleased you had a positive experience with Gilson Gray.

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

I sold a flat with them and the…

I sold a flat with them and the experience could not be better. Lenka guided me through the all process, which was smooth and professional. Highly recommended.

September 10, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Alvaro, for your kind feedback and recommendation.

We’re delighted to hear that your flat sale was such a smooth experience and that Lenka’s professional guidance kept you well supported throughout the process.

Thank you for choosing Gilson Gray.

Best wishes,
Gilson Gray

Rated 5 out of 5 stars

Highly reccomend

Frequent communication and updates were a huge relief as I was heavily pregnant during the process an this rather emotionally and mentally drained. The constant emails and progress reports were extremely helpful and comforting. Ms McBride was exceptionally patient and helpful and overall faultless

August 20, 2026
Unprompted review
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Reply from Gilson Gray LLP

Thank you, Megan, for taking the time to share such thoughtful feedback.

We’re so pleased to hear that the regular communication and updates helped provide some reassurance during what was an understandably demanding time for you. It’s especially lovely to know that Ms McBride’s patience, support and guidance made such a positive difference throughout the process.

We really appreciate your kind words and for choosing Gilson Gray.

Best wishes,
Gilson Gray

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