Deborah Bonner was exceptional at sales. She met with us and gathered our history and our wishes regarding the flat. She was always available by phone text or email. Always reported viewings and how... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a long and difficult process due to a chain in England that held back the process for ourselves and 2 others! Our solicitor Alan Craig worked tirelessly to try and get updates/information which... See more
Company replied
Steven Eckett was referred by one of his colleagues Ashley Baber, who I had previously dealt with on a failed house purchase. Steven assisted me with an employment issue and throughout our dea... See more
Company replied
I’m really happy with the service I received from Rachel Greig throughout my property purchase. From the beginning, Rachel was always helpful, professional and easy to deal with. She kept me upda... See more
Company replied
Company details
Written by the company
A UK-Wide Leader in Legal, Property and Financial Services Serving clients with offices across the UK, Gilson Gray takes pride in providing comprehensive and high-quality services wherever you are. Whether you’re seeking legal advice, property assistance or financial services, our national firm is here to help. We’re dedicated to developing a long-term relationship with you to ensure you always have the legal resources you need.
Contact info
29 Rutland Square, EH1 2BW, Edinburgh, United Kingdom
- 0131 516 5354
- info@gilsongray.co.uk
- www.gilsongray.co.uk
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 47% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gilson Gray LLP
Gilson Gray LLP . Used Gilson Gray LLP for buying a home, they were a good efficient legal team and got back to me quickly with any enquiries. A special thanks to Kirsty McNally paralegal who did much of the hard work.
June 24, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Alex, for taking the time to share your experience.
We're delighted to hear you found the team efficient and responsive throughout your home purchase. It's great to know the communication and support helped make the process a positive one.
Thank you for choosing Gilson Gray and for your kind recommendation. We wish you every happiness in your new home.
Kind regards,
Gilson Gray
Advertisement
Amazing smooth experience from start to…
Amazing smooth experience from start to finish when selling our home. Very professional and reassuring with any questions answered straight away. Thanks Kirsty!
July 24, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Alia, for your wonderful review.
We're so pleased to hear your home sale was such a smooth experience from start to finish. It's great to know you felt supported throughout, with your questions answered promptly and reassurance whenever you needed it.
Thank you for choosing Gilson Gray. We truly appreciate your kind recommendation and wish you all the best for the future.
Kind regards,
Gilson Gray
Tia and Marie great service
Hi Marie and tia done a fantastic job selling our property excellent service helped us get through it thanks dereknelaine
July 27, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Derek and Elaine, for your lovely review.
We're delighted to hear you had such a positive experience selling your property. It's wonderful to know you felt supported throughout the process, and we truly appreciate your kind words.
Thank you for choosing Gilson Gray and for your recommendation.
Kind regards,
Gilson Gray
Sally has made a normally stressful…
Sally has made a normally stressful moving home process into a smooth enjoyable experience. We cannot recommend this company highly enough. Thank you Sally and her team.
July 24, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Joanne, for your lovely review.
We're so pleased to hear that your move was such a positive experience. Buying and selling a home can often be stressful, so it's wonderful to know you felt supported throughout and that everything went as smoothly as possible.
Thank you for your kind recommendation and for choosing Gilson Gray. We wish you every happiness in your new home.
Kind regards,
Gilson Gray
Great experience with Gilson Gray
My partner and I (both early 20s) enlisted the services of Gilson &Gray to purchase our first property.
The solicitor assigned to us was Alan Craig. From day dot, we found him extremely friendly, helpful, knowledgeable and quick to answer any and all of our questions.
The property in question proved to be very difficult to buy for a multitude of reasons, but Alan was there throughout, explaining and updating us as things progressed.
As a young couple, we don't have a lot of money, and we found the rate charged to be very reasonable.
Cannot recommend Gilson&Gray (Especially Alan Craig himself) enough.
January 31, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Mr Robertson, for taking the time to leave such a wonderful review.
Congratulations to you both on purchasing your first home! We know buying your first property can feel daunting, especially when unexpected challenges arise, so we're delighted to hear that you felt supported, informed and reassured throughout the journey.
It's fantastic to know that the guidance, clear communication and dedication you received helped make such an important milestone a positive experience. Your recommendation means a great deal to us, and we're especially pleased that you found our service both approachable and great value.
Thank you for choosing Gilson Gray. We wish you both every happiness in your new home and look forward to assisting you again in the future.
Kind regards,
Gilson Gray
Advertisement
I highly recommend Gilson Gray…
I highly recommend Gilson Gray Solicitors for anyone buying or selling a property. Alice Baker was exceptionally clear, efficient and proactive. My calls and emails were answered promptly and Alice navigated through complications with ease and professionalism keeping me fully updated throughout the process. I would not hesitate in using Gilson Gray in the future.
July 20, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Ms Alison, for your thoughtful recommendation.
We're so pleased to hear that you had such a positive experience with your property transaction. Navigating complications while keeping clients informed every step of the way is something we strive for, so it's wonderful to know you felt supported throughout.
Your kind words mean a great deal to us. Thank you for choosing Gilson Gray, and we look forward to assisting you again in the future.
Kind Regards,
Gilson Gray
Reply from Gilson Gray LLP
Thank you, Gail, for your 5-star review.
We're delighted to hear you received such great service. Your feedback is greatly appreciated, and thank you for choosing Gilson Gray.
Kind regards,
Gilson Gray
Used Gilson Gray for my sale and…
Used Gilson Gray for my sale and purchase and the experience was totally stress free. Every step of the way was simple. Wouldn't hesitate to recommend and use again in the future.
July 8, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you so much, Sarah, for your wonderful 5-star review.
We're delighted to hear that both your sale and purchase were such a positive, stress-free experience. Making the process as straightforward as possible is always our goal, so it's fantastic to know you felt supported every step of the way.
Thank you for your recommendation. We truly appreciate your trust in Gilson Gray and look forward to assisting you again in the future.
Kind regards,
Gilson Gray
Avoid G&G at all costs.
Do not use G&G. I was initially quoted a reasonable sum for conveyancing, with them knowing that the purchase was leasehold and required building safety checks. This price raised slightly halfway through conveyancing, then on the day of exchange it was raised by an additional £1,000, then DOUBLED. Knowing the sale would fall through if I failed to pay, I was forced to. This was a no-chain purchase that took over six months to complete, despite instructions asking them to get matters in order weeks in advance.
There is also administrative incompetence seemingly throughout the organisation. Wet ink documents weren't checked and had to be resigned right before exchange, inquiries from myself that relied on 3rd parties were asked one week before exchange (risky, as 3rd parties have no requirement to respond in time), despite being asked months in advance, and despite being a first time buyer, no process or documents were actually explained in any meaningful way. Additionally, questions and emails regarding progress and next steps were never clearly answered, or sometimes they were ignored for days. Certainly not worth the sum they demanded on completion. Avoid at all costs.
Not sure what I was expecting knowing that their conveyancing services are likely on par with their complaints procedure, but following a 7 week wait, G&G offered a £75 refund even after acknowledging their failings and sub-par service.
December 1, 2025
Unprompted review
Advertisement
Extraordinary Efficient Service
Just wanted to say I could not recommend this solicitor enough, we have just had a completion completed for a house purchase. They worked with me every step of the way to aim for my completion date. Every document was discussed every step was I felt updated and reassured every week. Thank you to Danni Sullivan and team for the amazing service and hard work put in to complete my purchase.
July 20, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you so much for your fantastic 5-star review, Nadia.
We're absolutely delighted to hear that you had such a positive experience with your house purchase. We understand how important completion day is, so it's wonderful to know that the support, regular communication, and guidance throughout the process helped you feel informed and reassured every step of the way.
Your kind recommendation means a great deal to us. Thank you for choosing Gilson Gray, and we wish you every happiness in your new home.
Kind regards,
Gilson Gray
Professional and reliable service throughout
As a first-time buyer, I had a great experience with Gilson Gray.
A special thank you to Callum's team for the professionalism, patience, and excellent communication throughout the entire process. Buying my first home was completely new to me, but they took the time to answer all my questions clearly and kept me updated at every stage, which made everything much less stressful.
The purchase was completed smoothly, and I really appreciated the support from the whole team. I would happily recommend Gilson Gray to anyone looking for a reliable and professional solicitor.
June 26, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you so much, Sau, for your wonderful 5-star review.
Congratulations on your first home! We’re absolutely delighted to hear that your experience with Gilson Gray was such a positive one.
Buying your first property is a significant milestone, and we're so pleased that the professionalism, patience and clear communication from Callum's team helped make the process feel straightforward and far less stressful.
Your kind words and recommendation truly mean a great deal to us. Thank you for placing your trust in Gilson Gray, and we wish you every happiness in your new home.
Kind regards,
Gilson Gray
My solicitor was Rachel Greig and she…
My solicitor was Rachel Greig and she did an amazing job, very responsive, quick and made the process smooth for me. Shout out to her and the team !! And a big thanks.
July 16, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Yashi, for your fantastic review.
We're delighted to hear that your experience was such a positive one. Making the process as smooth and straightforward as possible is always our aim, so it's wonderful to know that the responsive and efficient service made a real difference.
We truly appreciate your kind words and your recommendation. Thank you for choosing Gilson Gray, and we wish you all the best for the future.
Kind regards,
Gilson Gray
Our overall experience from selling to buying was excellent
Our overall experience from selling to buying our new home has been excellent with Gilson Gray.
Alan kept us up to date and was very helpful in answering our queries.
Would not hesitate to recommend.
July 17, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you for taking the time to share your experience.
We're so pleased to hear that your move, from selling your previous home to buying your new one, was such a positive experience. Keeping clients informed throughout the process is something we value greatly, so it's wonderful to know you felt supported every step of the way.
Thank you for your recommendation and for choosing Gilson Gray. We hope you're settling into your new home and would be delighted to assist you again in the future.
Kind regards,
Gilson Gray
Advertisement
Alan was very helpful
Alan was very helpful, always on hand to answer any questions, this made the process of buying my house incredibly easy.
July 14, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Hazel, for your lovely review.
We're delighted to hear that your house purchase was such a positive experience.
Buying a home is a significant milestone, and it's great to know that the support and guidance you received, along with having your questions answered promptly, helped make the process feel straightforward and stress-free.
We truly appreciate your feedback and thank you for choosing Gilson Gray. We wish you all the very best in your new home.
Kind regards,
Gilson Gray
Rachel Greig
Rachel Greig assisted me with the purchase of my first property. She was attentive, responsive and her emails were always crystal clear. Would highly recommend.
July 13, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Kara, for taking the time to share your experience with us.
Congratulations on your first property! We’re so pleased to hear that you felt well supported throughout the purchase and that the clear communication and responsive service helped make the process a positive one.
Thank you for your recommendation and for choosing Gilson Gray. We wish you every happiness in your new home.
Kind regards,
Gilson Gray
We have just started using Gilson Gray
We have just started using Gilson Gray, they have been really good, it makes a big difference having responsive and fast solicitors in the current climate.
Brett - Hunters
July 16, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Brett, for taking the time to share your feedback.
We really appreciate your kind words and are pleased to hear that you’ve had such a positive experience with Gilson Gray so far.
Providing a responsive and efficient service is something we place great importance on, so it’s fantastic to know this has made a difference.
We look forward to continuing to support you and appreciate your trust in Gilson Gray.
Kind regards,
Gilson Gray
Kirsten Dickie done a fantastic job
Kirsten Dickie done a fantastic job in doing all the legal side of my house purchase. Professional,responsive and very kind. Absolutely recommend Gilson gray and Kirsten Dickie, thank you.
July 16, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Stuart, for your recommendation and for sharing your experience.
Congratulations on your new home! We're pleased that your house purchase was handled with professionalism, responsiveness and kindness, helping to make the legal process a positive experience.
We appreciate your trust in Gilson Gray and hope to have the opportunity to support you again in the future.
Kind regards,
Gilson Gray
Advertisement
Very Disappointing
I wanted to give Gilson Gray time to respond to my complaint and resolve the issues before leaving a review, but several weeks later nothing has been resolved and communication remains as poor as it was during our purchase.
Our experience during our house purchase was extremely disappointing. Communication was poor throughout the transaction, and on completion day we were unable to get hold of our solicitor despite making seven separate attempts to contact them. Important documentation was delayed, causing a knock-on effect across the chain and resulting in us not receiving the keys to our property until after 5pm, despite being advised completion could have taken place much earlier.
We also encountered an issue regarding bedroom furniture that had been discussed and requested prior to completion but was not present in the property. This caused significant stress, as we had already dismantled and disposed of our existing furniture based on the expectation that the agreed items would remain.
Following a formal complaint, it took around two weeks and intervention from our mortgage adviser before we received a phone call. We were told that our calls had not been returned because they did not know who was calling, despite us leaving a voicemail with reception clearly identifying ourselves and requesting a callback.
During that conversation, we were assured that someone would contact us regarding the missing furniture. More than three weeks later, despite making multiple additional calls chasing an update, we are still waiting for the promised callback.
Buying a home should be an exciting milestone, but the lack of communication, delays, and poor handling of our complaint turned it into an unnecessarily stressful experience. We have been patient and given Gilson Gray every opportunity to address our concerns, but unfortunately nothing has been resolved. Based on our experience, I would not recommend Gilson Gray.
May 29, 2026
Unprompted review
CHARLOTTE AND HER TEAM WENT ABOVE AND…
CHARLOTTE AND HER TEAM WENT ABOVE AND BEYOND IN MY RECENT PURCHASE OF A FLAT AND THE SELLING OF HOUSE THEY ARE STILL HELPING ME WITH A PROBLEM THAT HAVE SINCE MOVING IN .
May 22, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Mr Poulter, for taking the time to share your feedback.
It means a great deal to know that you felt supported throughout both the sale of your house and the purchase of your flat. We understand that moving doesn't always end on completion day, so we're pleased to hear that you continue to feel supported with any ongoing matters.
Thank you for choosing Gilson Gray. We truly appreciate your kind words and are always here if you need us.
Kind regards,
Gilson Gray
Gilson gray stepped in at the last…
Gilson gray stepped in at the last minute after a slight issue with our mortgage provider. Alan was on hand to help with any issues and the process was as smooth as could be. Thanks again!
June 26, 2026
Unprompted review
Reply from Gilson Gray LLP
Thank you, Iain, for sharing your experience with us.
We’re pleased that we were able to assist when you needed us most and help keep your property purchase moving forward. We understand how stressful unexpected issues can be, so it’s great to know that the support and guidance you received helped make the process as smooth as possible.
Thank you for choosing Gilson Gray. We hope you enjoy your new home, and if there is anything further we can assist you with, please do not hesitate to get in touch.
Kind regards,
Gilson Gray
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.