GLD Reviews 

55,253
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 10,768 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently express satisfaction with the high quality and appearance of the jewelry, noting its durability and lasting shine even with daily wear. Many appreciate the excellent customer service, highlighting helpful and responsive interactions that quickly resolve issues. The pricing is frequently mentioned as affordable, offering great value for stylish products. However, some people mentioned issues with order fulfillment, experiencing delays or receiving incorrect items. A few other people also felt that the product quality was poor, describing items as weightless or cheap, with some experiencing tarnishing or stones falling out quickly.

What people talk about most

Product

Customers had positive experiences with product quality, often praising the great quality, appearance, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent craftsmanship,... See more

Order

Reviewers highlight ambiguous aspects of order, with many finding the ordering process easy and efficient,... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Price

People report positive experiences with pricing, consistently highlighting excellent quality products at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

GLD is the GOAT for me! EVERY piece of jewelry I’ve purchased, I’m absolutely in love with. GLD provides excellent customer service before, during, and after your purchase. Sending you love in the for... See more

Rated 5 out of 5 stars

Spoke with Amanda to discuss my return item and when will I receive my item in the right size. Amanda was very professional, knowledgeable, and courteous. She explained in detail how the return proces... See more

Rated 5 out of 5 stars

I purchased a gold chain and bracelet set for my boyfriend as a Father’s Day gift. He loved it but unfortunately I ordered the wrong sizes. I tried to exchange but it was taking a long time to ship so... See more

Rated 5 out of 5 stars

Everything that I have bought from GLD has been nothing less than amazing quality and appearance. I wear my chains all the time the at work in construction and they hold up very wells. No fading, tar... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

55K reviews

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4.5

All reviews

(55,253)

10,224 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Was told I was getting 50% off which…

Was told I was getting 50% off which brought the total to $57 then at checkout it went up to full price

July 5, 2026
GLD logo

Reply from GLD

Hello Reilly,

We're so sorry to hear about this, and we sincerely apologize for the inconvenience.

We've noted the issue, and our team will look into it. We'll be in touch with you as soon as we have an update. Thank you for your patience!

Best regards,

Rated 5 out of 5 stars

The company is absolutely amazing as…

The company is absolutely amazing as far as meeting customer expectations. My order got messed up and they fixed it right away. The fast response and then willing to give me a discount as well. 👏🏻The quality and the craftsmanship is outstanding and the shine is unreal in the sunlight. I will be ordering from GLD from now on.

July 5, 2026
Rated 3 out of 5 stars

Can’t get back to my shopping cart.

Can’t get back to my shopping cart.

July 5, 2026
GLD logo

Reply from GLD

Hi there,

We're really sorry to hear about trouble you encountered placing an order with us. We understand the importance of providing an enjoyable shopping experience here at GLD, as we take various measures to ensure our website is easy to navigate and user friendly.

Still, we appreciate the feedback and will be more than happy to assist you. I'll be contacting you momentarily with a plan of action.

Kindly,

Rated 4 out of 5 stars

Most lovely/ please purchased you won’t regret it

I love the items I bought and my friends do too I got to get me another chain like the frist one I bought my friend got it from me thank y’all so very much for your support,help,expertise in developing awesome jewelry at and affordable price What a beautiful collaboration of staff and owners .!! Sincerely Thanks
Ms.Kathy Jenkins

July 4, 2026

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