Ordered the grey Monty duffle coat on Sunday. Autofill messed up my postcode. Contacted customer service. They sorted it out. Coat arrived on Tuesday. Amazing. Love the coat. Slightly dsrkervthan on m... See more
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Great site, wide range and good descriptions.Very helpful fitting guides.I had occasion to email some questions and got a quick and helpful reply.The item I bought was a present and was delivered exa... See more
Company replied
I purchased a Morris Duffle coat and an alternative colour which shipped as the item I ordered was not showing in stock The item arrived perfectly packaged within 24 hours of dispatch via D... See more
Company replied
Very efficient delivery and return service. The full length grey duffle is perfect and receiving plenty of complimentary comments. I look like Noel Coward or Jack Hawkins in the David Lean Film ‘In Wh... See more
Company replied
Company details
- Clothing Store
- also in
- Children's Clothing Store
- Men's Clothing Store
- Outerwear Store
- Women's Clothing Store
Written by the company
Home to the original duffle coat, the foundations of the brand have been built on manufacturing quality British outerwear. This strong brand history, dating back to 1950, is something we are extremely proud of.
Contact info
Baron Avenue, Earls Barton, NN6OJE, Northhamptonshire, United Kingdom
- +44 (0) 1604 812812
- info@gloverall.com
- www.gloverall.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent product…
July 28, 2025
Reply from Gloverall
Hello Peter Greer
Thank you for your review. We are very pleased that you are happy with your order.
Regards,
Gloverall.
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Reply from Gloverall
Hello Jim Peacock
Thank you for your review. The last email we received from you was after the end of the working day July 24 and our customer service team responded the following morning. The only other email from you was back in 2020 and we responded then as well. Are you referring to an email from a different account? If not then maybe the reply went to your spam/junk?
Regards,
Gloverall.
There is no better quality for this…
There is no better quality for this original piece of clothing, presented and delivered with extraordinary service and expertise! Thank you very much!
July 22, 2025
Reply from Gloverall
Hello Hendrik
Thank you for your review. We are very glad that you are so pleased with the quality of your garment, how it was packaged and presented and that your delivery arrived without delay. We are also very glad that you were pleased with our service.
Regards,
Gloverall.
Very quick service and delivery
Very quick service and delivery. Well packaged, great fit.
July 21, 2025
Reply from Gloverall
Hello Steve Perkins
Thank you for your review. We are pleased that you are happy with our quick service and delivery and that there were no issues with either. We are also glad that you were pleased with the packaging and more importantly your new garment. Hopefully it will serve you well for a long time.
Regards,
Gloverall.
Love my coat!
I was so disappointed the coat was out of stock and so pleased when it came back online. I absolutely love my new coat! It is really beautiful, excellent quality and quick delivery
July 21, 2025
Reply from Gloverall
Hello Mark Banham
Thank you for your review. We are glad that you were able to get the coat that you wanted in the end. We're happy that your coat arrived quickly and without issues and that the coat was to your liking.
Regards,
Gloverall.
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People need to be aware there's no service after sales
Despite previous responses regarding the best place to resolve issue is via customer service email, it seems like there would be no expectation of customer service after sales. Or at least nothing but defensive customer service.
I don't think there's anything worthy of hiding in private correspondence.
Scroll down and you would find more people complaining about this. They would give you the impression that things are of good quality and your questions will be answered in public, until you have received the item, ideally overseas where the return postage is high.
People rarely talk about these experiences because they are not pleasant, but for something that imho is worth £150 to be sold at £400, the extra £250 doesn't go into bettering the service. Or maybe the employees are unhappy about the product themselves.
Defend yourselves with better product, not words.
July 31, 2025
Unprompted review
Reply from Gloverall
Hello Z D
Thank you for your feedback. We apologies if we have made you feel ignored. The previous direction toward email was because customer service are best able to address concerns and we can't communicate properly through reviews, as mentioned in a previous response to one of your previous reviews.
We are not hiding in private correspondence. Emails are just the more suitable method of communication with customers when trying to address their concerns. It is the same when other customers have had problems that need addressing. Besides, with all due respect, you have left three previous reviews regarding this situation and each time we have responded to each of your concerns. That is hardly hiding.
I understand that you are frustrated because you aren't getting what you want, but our customer service do their best to address any concerns or inquiries that customers have and have been frequently in contact with you since June 13th trying to resolve this matter. They have explained, as have I in your previous reviews, that we provide repairs or cover the cost for repairs within the 1 year warranty but after that we don't unless we are at fault. Your order was completed in January 2022 so 3 years passed before you contacted us about the fault. That is well outside of the warranty and the pictures you sent recently had no indication of fault so there is no reason to make an exception.
There are some that have complained about service, though there are far more that were satisfied with our service, and we have done our best to address those concerns and resolve the issue for each customer. We are not trying to trap customers with unsatisfying or poor products.
Apologies if my reply came off as defensive or aggressive or in any other way that you didn't like, however, I wanted to directly address your concerns in turn clearly. I can see since making this review that you and our customer service have resolved this matter.
Regards,
Gloverall.
Search and you will find
Great quality, also the price was manageable. I saw your Monty coat on Art Detectives and thought that I’d search one out for myself, and I’m very pleased that I did!
July 13, 2025
Reply from Gloverall
Hello Mr. Earl G. Schacht
Thank you for your review. We are happy that you are pleased with the quality of your Monty and deemed the price fair. We are also pleased that you found what you were looking for and hope it lasts for years to come.
Regards,
Gloverall.
Reply from Gloverall
Hello Roger Theobalds
Thank you for your review. We are glad that you were so happy with our service and your new garment.
Regards,
Gloverall
Very helpful service and great quality…
Very helpful service and great quality clothing
June 26, 2025
Reply from Gloverall
Hello Jason Taylor
Thank you for your review. We are pleased that you are happy with our service and they were able to help you. We're also pleased that the quality of your new clothing impressed.
Regards,
Gloverall.
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Fabulous garments …
Fast delivery to New Zealand amazing quality Duffel which is what I’d expected submariner jumper gorgeous too !
June 23, 2025
Reply from Gloverall
Hello Ian Kelly
Thank you for your review. We are happy that your order was delivered quickly without issue. We are also very glad that your Duffle coat lived up to your expectations and that you liked your submariner too.
Regards,
Gloverall.
Reply from Gloverall
Hello Andrew McDonald
Thank you for your review. We are glad that you are happy with your garment, both the quality and fit, and are pleased that it arrived quickly and without issue.
Regards,
Gloverall.
De Bonne Facture Duffle
Bought De Bonne Facture Monty Duffle Coat, fabric quality was good. However, the pattern was asymmetrical, totally different from the pictures on the website. I advised the customer support it should have been added a note of caution on the site beforehand, but they only defensively replied why the random patterns were made due to the production process…
June 20, 2025
Reply from Gloverall
Hello KK
Thank you for your review. We sincerely apologise that the pattern wasn't what you were expecting and that my colleagues reply came off as defensive. I can see that they have already replied to your review in an email, but to reiterate we have taken your feedback on board and a notice has been added to the product page to warn that the pattern might not be a match due to the manufacturing process.
Regards,
Gloverall.
Reply from Gloverall
Hello Brenda
Thank you for your review. We are pleased that your order arrived quickly and without issues and you were happy with the items.
Regards,
Gloverall.
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Excellent service and super quick…
Excellent service and super quick delivery to New Zealand.
June 6, 2025
Reply from Gloverall
Hello Paul
Thank you for your review. We are happy that our service was to your satisfaction and the delivery was quick without issues.
Regards,
Gloverall.
Excellent quality products
Excellent quality products! Efficient delivery and great customer service! Does what it says!
June 6, 2025
Reply from Gloverall
Hello Denise
Thank you for your review. We are glad that you were so happy with your order, the quality which we take great pride in, that there were no issues with the delivery, and our customer service was helpful.
Regards,
Gloverall.
Reply from Gloverall
Hello Edward
Thank you for your review. It is unfortunate that you weren't happy with the fabric, was their a fault or was it just a preference issue? If it was a fault then please contact our Customer Service so we can get that sorted for you.
Regards,
Gloverall.
Reply from Gloverall
Hello Michael
Thank you for your review. We are glad that you were satisfied by our service, that your order was shipped and arrived without issue, and that you found our pricing to be fair.
Regards,
Gloverall.
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Great Duffle Coat but weak fastening
Great Duffle. Warm and comfortable. Weak links are the rope loops for the toggles. After two winters it frayed then broke. Gloverall will sell you bits of rope - but won’t accept it back to mend. Ordinary sewing machines can’t cope. Could learn from Barbour who do just that. Disappointing customer care.
October 1, 2024
Unprompted review
Reply from Gloverall
Hello Carol
Thank you for your review. We are glad that your purchase is warm and comfortable, though it is a shame about the jute rope. We do repairs ourselves or cover the costs up to a year after purchase as covered by our warranty, but beyond that we don't. We then recommend using a reliable tailor/seamstress since they should know what to do and if not give recommendations for someone that does. We don't cover those costs.
We do this because if the rope breaks too quickly then there was likely a fault even if the rope appeared to be perfect. It can be hard to tell with rope until it breaks because faults missed by our QC are more likely on the inside. However, if a year has passed before the rope breaks then the cause cannot be certain since many factors would have contributed.
We're sorry that you were disappointed with our customer care.
Regards,
Gloverall.
If you are outside the UK: only order what you want to keep
International returns expensive - but customer service is fast and helpful!
May 21, 2025
Reply from Gloverall
Hello Georg
Thank you for your review. It is a shame that you were disappointed with the returns, we apologise, but we cannot help the price. As for the process itself, what about it was complicated?
Update - We are glad that our customer service was able to help you and do so quickly.
Regards,
Gloverall.
Beautiful product and excellent…
Beautiful product and excellent delivery service--thank you!
May 19, 2025
Reply from Gloverall
Hello Kyra
Thank you for your review. We are glad that you were so pleased with your order and the delivery service.
Regards,
Gloverall.
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