Delivery of boiler was very poor by DX a complaint was made. Installation was carried out by James who was great very pleasant and personable. He worked so hard to install boiler in a day and achieve... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
recently had a new boiler installed and I’m really pleased with the whole service . The installation was carried out efficiently and to a high standard, with everything explained clearly along the w... See more
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Glow Green employed efficient respectful staff. The person named Joao who came to install the boiler in my kitchen knows his job well, he worked endlessly the minute he arrived with care and no fuss.... See more
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I was really impressed with the service received from Ian the engineer from Gliowgreen . He was very thorough, explained what he was going to do and discussed his findings with me before leaving. Such... See more
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Company details
- Boiler Supplier
- Air Conditioning Contractor
- Gas Engineer
- Heating Contractor
- Solar Energy Company
- Solar Energy Contractor
About Glow Green
Written by the company
Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills. We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps. Call us today, for a fixed price quote over the phone, with no home visits required.
Our fully remote process means you don’t spend days or even weeks waiting for a home visit.
Why Customer's Love Glow Green:
Contact info
Avalon, 5th Floor, 26 - 32 Oxford Road,, BH8 8EZ, Bournemouth, United Kingdom
- 0330 113 9488
- customer.relations@glowgreenltd.com
- www.glowgreenltd.com
4.7
Excellent
14K reviews
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I did not realise that I have to book…
I did not realise that I have to book my own service, I thought I would be contacted by glow Green and therefore missed last year’s service. My first service was booked engineer was not able to attend and my second was cancelled.. my third with Sean was excellent. I was informed of his arrival in 15 minutes ahead of time his work was clean tidy and very thorough..
April 7, 2026
Reply from Glow Green
We appreciate you bringing this to our attention. We're sorry to hear about the initial booking confusion and cancellations. We're happy that the service with the engineer was excellent. Thanks for your feedback.
Sixth year of servicing after Glow…
Sixth year of servicing after Glow Green installed my new boiler - no issues with the boiler and servicing always easy to arrange and the engineers are always polite and friendly
April 7, 2026
Unprompted review
Reply from Glow Green
We're happy to hear that you've had a positive experience with our boiler servicing for the past six years. It's great to know that arranging the service is easy and our engineers are polite. Thanks for your feedback.
Arrived at time advised and was very…
Arrived at time advised and was very polite & efficient. Explained all at the end
April 7, 2026
Reply from Glow Green
We appreciate your positive feedback. We are happy to hear that our engineer was punctual, courteous, efficient, and thorough in their explanations.
Kept informed of appointment
Kept informed of appointment. Seam engineer was promot. Called ahead of appointment and explained everything about the service. Very polite.
April 7, 2026
Reply from Glow Green
We appreciate you taking the time to leave us a review! We're happy to hear that you were kept informed, that the engineer was prompt, and that they were polite and informative.
Elliott rang before hand and advised he…
Elliott rang before hand and advised he was on route, arriving at said time very polite on arrival and serviced boiler with in 30 mins
April 7, 2026
Reply from Glow Green
We're happy to hear that the service was prompt and efficient. We appreciate you taking the time to share your positive experience with us!
Boiler Service
The engineer Jamie was extremely thorough. My experience last year was not as good, so well done Glow Green for employing experienced engineers.
I’m hoping Jamie will be back next year to do my service.
April 7, 2026
Reply from Glow Green
We're happy to hear that the service this year was an improvement, and we appreciate your positive feedback regarding the engineer's thoroughness. We'll note your request for next year's service.
Arrived on time all went well…
Arrived on time all went well everything up and running by 5pm, great job
April 4, 2026
Reply from Glow Green
We're happy to hear that the installation was successful and on time. Thank you for your positive feedback; we appreciate it.
Reply from Glow Green
We appreciate you sharing that our team member was efficient and polite. We are so glad you had a positive experience with us.
Reply from Glow Green
We appreciate your positive feedback!
Reply from Glow Green
We appreciate your positive feedback! We're so glad to hear that you were happy with our excellent service and helpful staff.
Reply from Glow Green
We appreciate your positive feedback!
Jamie call me to ask if it was possible…
Jamie call me to ask if it was possible to service my boiler earlier than planned
Polite, professional young man who worked efficiently and left no mess in the house
April 3, 2026
Reply from Glow Green
We're happy to hear that the service was efficient and timely. We appreciate your positive feedback regarding the professional and tidy service. Thank you!
He was calm and listening
March 31, 2026
Reply from Glow Green
We appreciate you sharing that you felt heard; this is very important to us, and we value your feedback.
Excellent service
Punctual very polite efficient in what they are
Doing.
Don't make a mess.
Easy to make a booking
April 2, 2026
Reply from Glow Green
We're happy to hear that you found our team punctual, polite, and efficient, and that booking was easy. We appreciate your positive feedback!
Very Pleased
Ben came to service our boiler today, he was spot on. He was thorough, kept us informed as to what he was doing and was tidy and polite. Thanks Ben :-)
April 2, 2026
Reply from Glow Green
We appreciate your review! We're happy to hear that the engineer was thorough, informative, tidy, and polite while servicing your boiler.
Annual boiler service
Our annual boiler service was conducted by Steve.Good communication prior arrival.Really proffesional at what he does.Thank you for your patience with my son today Steve,we all know how 4 year olds can be:)
April 2, 2026
Reply from Glow Green
We're happy to hear that the annual boiler service was conducted professionally and that you were pleased with the communication. We appreciate your patience, and we thank you for your positive feedback.
Boiler Fitting - complete failure
The boiler we ordered was originally scheduled for delivery and fitting on 30th March 2026. This was delayed due to an admin error (incorrect quote) at their end.
The boiler was delivered on 31st March and the engineer arrived on 1st April to fit the boiler,
The fitting seemed OK to start with, but after checking the radiators were hot we discovered that the fitting had created a leak. Water was coming through our lounge ceiling.
The engineer said that this was normal and would stop.
He left and the drip continued,
The boiler then started showing error codes and did not work correctly. We had no heating and no hot water!
I called Glow Green to resolve and have so far had absolutely nothing. They took my call on the morning of 2nd April and agreed to arrange an engineer to come out and fix the issue.
I have had no call back so far, no response to multiple emails and no resolution to the faulty boiler.
We are currently without heat and hot water going into a bank holiday weekend.
Having spoken to the Installation Team they have so far not arranged an engineer to come out, and despite engineers being available over the bank holiday weekend no engineer is booked.
The fitting is completely unacceptable the the support afterwards has been non existent.
I will update as I make progress but this experience has been absolutely appalling.
I would not recommend Glow Green and will happily speak to anyone wishing to discuss their service.
April 1, 2026
Unprompted review
Reply from Glow Green
I am very sorry to read your Trustpilot review and to hear about your experience. Glow Green strives to provide an exceptional level of service and I apologise that we have fallen short in this instance.
Glow Green is awaiting your details once we receive them we will investigate this further.
Kind Regards,
The Customer Journey Team
JAMIE.
Excellent service from Jamie at Glow Green.
He installed my Vaillant Combi Boiler 3 years ago - and has serviced it twice. Continuity of care and service is very important to me. The whole experience becomes easy.
March 31, 2026
Reply from Glow Green
We're happy to hear that the installation and service of your boiler have been excellent. It's great to know that you value the continuity of care we provide. Thank you for your positive feedback!
Boiler Installation
Very professional from the very start to the finish and answering any questions I had.
April 2, 2026
Reply from Glow Green
We appreciate your positive feedback. We are happy to know that you found our service professional and that we addressed your inquiries thoroughly.
Great service
Our engineer Luke, arrived on time. Introduced himself and explained exactly what he was going to do. Very meticulous in his work and left everything clean and tidy. Service on the boiler completed within about 30 mins. No issue. All paperwork updated and safety certificate supplied. Great service - Thank you!
April 1, 2026
Reply from Glow Green
We're happy to hear the engineer was punctual and thorough in explaining the work. We appreciate you noting the cleanliness and updated paperwork. Thank you for your positive feedback!
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