GLS Italy Reviews 

I had issues to edit my adress but they really helped me along the way and I got my delivery!

When you bring packaging 📦 your don't call your client, that is very wrong you just have to leave the packaging in my house or leave a note .

My parcel has been sent to the wrong address, and I received zero help. Costumer care is non existent, I got completely ghosted the moment I tried to ask whether I could at least change the pick-up point, since I cannot reach a place this far.

Disgusting service
Once again they haven’t even tried to deliver my order they just put that I have absent, but I was at home all day long and no one had come
It’s very uncomfortable and annoying, it’s already happened many times….
Hope the shops will not collaborate with them anymore …

My item has been shipped from Enel, thanks.

GLS are in my view offer an appalling service. I'm an ex courier with a national company in the UK and fully aware of the issues drivers have and the impact factors that effect deliveries. The local GLS driver in my village makes no attempt to call and then claims attempted deliveries even though I'm at home awaiting delivery, I'm aware it's out for delivery as I monitor via tracking options. When you complain via Customer service they tell our driver tried to contact you which is totally false, no missed calls on my phone . If I had if worked this way in UK I would have been out of a job.
I see that false delivery attempts are a comment trend in Trustpilot GLS complaints. GLS response is "we are do sorry" please submit your complaint via our form and we will investigate. Let me say I have done that to, waste of my time. GLS customer service team don't investigate past the responses from drivers and local delivery depots and don't dig deep about complaints.
I believe that the GLS management allow this system of driver updates to happen, if I was a national customer service manager I would clearly see that false claims are an issue and investigate and address the problem. If GLS allows this to happen to support there delivery target objectives this allows drivers to act in such a way without any personal comeback.
I no longer choose GLS as a delivery option but still get caught out by suppliers of my orders choosing GLS to deliver. Latest example over past week of local driver failed delivery.
My package was addressed to me but at my local bars address, a normal practice in our village as all couriers are delivering on a daily basis to the local bar. On this occasion I did this I was unsure if I would be available at home, as such I request delivery to me at the bars address. The bar is open from 7am till late in evening so clearly you would expect prompt delivery .
First two days GLS tracking said "Out for delivery" the delivery never happened,tracking updates state "Driver attempted delivery"Really!!
Third day and the last day GLS have to attempt delivery before referring you back to seller with such comments as " Need more information " or "deliveries attempted" etc, yet again not delivered. Reason for no delivery problem with address or address not correct, unbelievable
Clearly this company either has no control over driver activity or allows it to happen to support business delivery objectives and targets without a care for customer service and a so called customer service that is really un effective .

My shipping item from enel thanks

They postponed my order delivery for 3 consecutive days and this isn’t the first time. I also received another percel last week which also faced the same treatment from them. Really disappointing, unprofessional and nevertheless unpunctual delivery service i have ever seen. Highly Not recommended. I wonder how do they still doing Their business with this level of unprofessionalism.

I was to receive 3 parcels today from veepee marketplace. I was delivered only one and GLS said they completed the delivery. No information as to where the other 2 parcels are. But, they confirmed to veepee they had completed the job. Honestly, unacceptable.

GLS Urbino is to be avoided. 4 scheduled deliveries the last 4 office days. Never seen the driver. GLS however wrote that I was absent. A lie abviously. Today some one suddenly replied an e-mail send by me stating that the driver is unexperienced and has difficulties finding the adresses. This went on for days. A friend had the same experience last week. She was absent according to GLS but was at home the whole day.
Impossibile to work with GLS. I can’t complain anywhere because they won’t let me know how and where. Zero 00 stars.

I Have ordered a package from Asos and it was supposed to be delivered to the warehouse i mentioned. From there it will be delivered to my country.

GLS did not deliver to that address, they informed me that it is no in parcelShop. I am not in Italy. I won't be able to go and pick up it myself. Contacted their support no response so far

This is really worst logistic company I ever work with. I used their services 2 times and both times they didnt deliver package and return to sender. Last time package was in their storage around 7 days. I called, wrote mails, populate forms and they didnt deliver. They dont deserve 1 star. I will continue to inform people in Italy about their bad services

The first time the parcel wasn’t delivered in the safe place written in the instructions.
Impossible to reach call center to get any help.
The second time the parcel was left in the rain. I was home and the courier never rung my bell. awful service

Very unhappy with GLS services. Never on time to deliver considering of no longer ordering from Shein as GLS seem to be their courier
Unhappy customer
Nadia Rossi

This is the worst courier service company in italy! Useless tracking website , no customer support service and super slow delivery within italy. We waited for something very urgent from Rome to milan takes 6 working days !! So unacceptable since its written on your website within 24hours - 48hours.

The worest on the planet

Of the last ~15 orders I have made from a well known online robotics/DYI store over the last ~3 years, 80% of the shipments were either (in order of likelihood):
- delayed by at least 10 days vs. the expected delivery date;
- kept at the last parcel center due to GLS systems messing up the destination address (e.g. the house number disappears in the final label), and have to be picked up in person;
- lost.

.. and this is with an address in the suburbs of Rome as destination, not a hut in the mountains. And let's mention how the couriers drive on the streets, while we're at it: absolute criminals.
Rather than telling reviewers who have had enough to contact customer support (as if I hadn't already done that multiple times over 3 years) - only to be told that they only have a responsibility towards the seller, without ever resolving the issue - GLS Italy needs to get their stuff together, and/or the sellers that ship through them should terminate their contracts.