GLS Italy Reviews 

The site announced that the delivery man could not find the address and that the telephone number given was wrong. The telephone number was and is correct, but there was no attempt to call me. Impossible to make any contact with GLS online or by telephone. GLS gives its drivers an impossible number of deliveries, so they just make up an excuse for not completing them (rather than lose pay).

Valutazione: ★☆☆☆☆ (1 stella)

Non acquisteremo più prodotti da nessuna azienda che utilizzi GLS Italy come corriere.

La nostra esperienza è stata un esempio perfetto di tutti i problemi che migliaia di clienti segnalano da tempo:
• Registrazione di un falso “tentativo di consegna”, nonostante fossimo in casa tutto il giorno per due giorni consecutivi.
• Tentativo di ritiro del materasso che stavamo utilizzando, prima che il nuovo materasso fosse consegnato — anche teoricamente impossibile, perché ci avrebbe lasciati senza nulla su cui dormire.
• Ritardi ripetuti, tracciamenti contraddittori e totale mancanza di coordinamento.
• Ordine pagato al 100% in anticipo e in buona fede, inclusi consegna e smaltimento, con il cliente lasciato a gestire le conseguenze dei fallimenti operativi di GLS.

Questa esperienza non è un caso isolato: rispecchia esattamente la maggioranza delle recensioni presenti qui — mancate consegne, falsi tentativi di consegna e comunicazioni inesatte.

D’ora in poi, se un venditore utilizza GLS come servizio di consegna, semplicemente non effettueremo l’acquisto. Nessun prodotto vale questo livello di stress, tempo perso e inaffidabilità.

GLS Italy necessita di una profonda revisione operativa. Fino ad allora, i consumatori dovrebbero esserne pienamente consapevoli.

⸻

🇬🇧 English Trustpilot Review

Rating: ★☆☆☆☆ (1 star)

We will no longer purchase products from any company that uses GLS Italy as a delivery service.

Our experience was a textbook example of the issues thousands of customers have been reporting for years:
• A false “delivery attempt” was recorded despite us being at home all day for two consecutive days.
• A pickup was attempted for the mattress we were actively using, before the new mattress had been delivered — something that was impossible even in theory, as it would have left us with nothing to sleep on.
• Repeated delays, contradictory tracking updates, and a complete lack of coordination.
• The order was 100% paid upfront in good faith, including delivery and disposal, yet the customer was left dealing with the consequences of GLS’s operational failures.

This is clearly not an isolated incident — it mirrors exactly the majority of reviews here describing missed deliveries, false delivery attempts, and poor communication.

From now on, if a retailer uses GLS as their courier, we simply won’t place the order. No product is worth this level of stress, wasted time, and unreliability.

GLS Italy requires serious operational reform. Until that happens, consumers should be warned.

I don’t receive my order and nobody answer to mec

Once again, GLS Italy is unable to recover from the Chaos and deliver ontime. I will have to stop buying from Merchants who use GLS.

No chat, no telephopne, you spend weeks tracking your parcel showed here and there at differnt hubs, with false promises that it will get delivered the day after....basically weeks an weeks pass by and you are still waiting for your shipping.
I've been waiting for 3 weeks now. I higly advise anyone to stop using them or better never try to use them at all

My parcel from H&M was scheduled to be delivered on 31 December 2025, it was items for my child who waited for it to arrive but it never did.
I didn't receive a phone call as it usually happens prior to the delivery nor did any ring my intercom, yet on the tracker for my shipment says that I wasn't at home when there wasn't any actual attempts made to make actual, physical delivery.
I had to call H&M to reschedule the delivery and I still await for the same.

Edit: I understand that drivers aren't under obligation to contact via telephone BUT as I mentioned earlier, EVEN my home intercom was not rung therefore kindly explain how am I know that the delivery driver is outside my house if there ISN'T any indication or contact from him to me letting me know that he's outside my house with my parcel?

So bad and so slow, you know what y’all should do? Reply to the email that your client sent cause is taking way too long for a small package. On December 16 it says arrive to day and now it’s December 22 and still show delivery on next work day. Ridiculously stupid and frustrating.

IF there were less than one star I would give it. Terrible experience. I have been waiting a month for my package. They do NOT make attempts to deliver but that's what they put on their updates. I was home twice on the occasion they supposedly attempted to deliver. What I don't understand is why any seller would use this company. They will destroy your business. So frustrating.

I would like to know where is my package RMZBD9. There is no info no contact no respond... Is it lost or what? And gls do not even try to react with your support link it's not working. Just fix it

I ordered from Spain a pc here in Italy on 29th November, it was estimated that it would arrive 2-4 December. I got an email saying it will be delivered tomorrow(for 3rd dec) and that day I got an email that it actually had a problem and will deliver for the next bussines day. This would go on for a few days and than this message would pop up everyday: Unloading not possible. Please contact the sender to schedule a redelivery. I live in Turin and the pc is already in Orbassano New, which is like 20 min drive. Its now 14th dec and still any news, I have opened tickets with GLS, with the company i purchased the pc, everything and still not a clear answer what might have happened. From some research I did they might have just forgot it somewhere in their storage and after x days they will just send it back so I would have to redeliver it. So basically it is taking 1 month to deliver something this simple nowadays, I'm sure ordering something from Temu from China would come much faster. I now i will get an AI reply by your company don't bother, I cant even get an insurance weather the package with actually be delivered or returned back to Spain. Look how they will say we are sorry you experienced this...

sono passati 6 giorni tra presa in carico e prima consegna.
La prima consegna e' avenuta senza un preaviso che permeteva di dirotare il parco verso un punto prelievo, poi c'e stato un fine settimana lungo, in tutto il pacco a messo 9 giorni trapresa in carico e consegna, non molto performante questa volta.
06/12/2025 06:30 Brivio Arrived at final Depot.
05/12/2025 11:07 Centro Di Smistamento - HUB Shipment in transit.
04/12/2025 11:46 Brivio The shipment has not yet arrived at the receiving GLS Depot.
03/12/2025 11:48 Brivio The shipment has not yet arrived at the receiving GLS Depot.
02/12/2025 11:32 Brivio The shipment did not arrive at the receiving GLS Depot.

My package hasn't arrived. They just keep asking me to be patient, but I don't understand what's happening with it. One day it seems like it's coming the next, then the following day they make excuses saying it can't be delivered, and this started a week ago. After that, there's no information about the package, only that it hasn't arrived at the warehouse. If I can, I don't use GLS because there are always delays, or they lose the package. If you can choose another company, that way you won't have any problems. I DO NOT RECOMMEND IT.

Update: Seriously? I paid €6 for shipping and you can't guarantee delivery? What's the point of paying for shipping then? Paying for shipping that can't be guaranteed—what a great business you've created!

They always say "delivery attempted today" even though I am always at home. And at the and I am the one that always has to go to their warehouse to pick up the package. Not once did they actually deliver something to me. Terrible service.

GLS' drivers keeps refusing to deliver to my address, all other professional courier companies do without any problems or delays, GLS claims that they attemped to deliver or that the address needs clarification...all lies! Do NOT use this company if you can avoid it!

Most of the time, when GLS has to deliver my parcel, courier boy does not call me nor reach me at home and then notify that customer is absent. My parcel get delays and i have to pick parcel from pick up point.

Terrible service. I was asked to wait for a parcel at a particular time and ended up spending close to 6 hours without the parcel arriving and any update on what was happening and I am not the first to have such an experience. I know they will come respond with filling a form for assistance but I do not trust that because I sent a mail to the contact office and no resplns was given yet. Absolutely disappointing. I could have lost my job because of this since I had to seek for permission to take the parcel.

My package arrived safely.
I am grateful for that.
However, I had heard that the sender had given instructions to GLS when there was a problem with the delivery of my package, but it was not delivered as instructed.
Then, when I inquired about this, I received no reply after being told that they would check with the relevant department.
I would have liked at least a simple answer, even if it was just that they couldn't help me or that I should inquire with the sender.

My experience with GLS Italy, in Muggia, was very positive. The delivery was completed successfully, the parcel arrived in good condition, and the tracking information was clear and updated regularly.
The courier, was very kind, was professional and the delivery process was smooth and reliable. Overall, I am satisfied with the service and would consider using GLS again in the future.

Terrible phone service. I called in Cagliari to ask for a simple piece of information, and a very rude lady answered.

This company is just terrible yesterday at 19/11/25 i was at home for all day and i got message "we delivered parcel but no one were at home" than i booked delivery for 21 and after that i got new message "we will deliver your parcel in 2 business days" so 22-23 aren't business days this company is just terrible