Awful Customer Service — Book Directly with the Rental Company Instead I’m writing this review to warn others: do NOT book through GoCarRentals.com. If you’re planning a trip and rentin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Contacted Go Rental after contacted Dollar and they were rude, unhelpful, unsupportive and unsympathetic. I'm too scared to drive car and so worried I will break down and have accide... See more
Do not rent from this company, they intentionally mislead us saying they have a great car, no older than 3 years but those were all lies and unfortunately we paid everything in advance. They gave... See more
Go Rentals is a London based company, that has a 4.9 star reviews, it seems like that this trust pilot page is a ground where disgruntle customers, from all over the world, tend to use this page, wh... See more
Company details
Information provided by various external sources
Looking for Automatic Van Hire in London or around UK? Welcome to Go Rentals! We offer a great range of vehicles to rent for all your transportion needs.
Contact info
Atlas Road, NW10, London, United Kingdom
- www.gocarandvanrentals.com
2.4
Poor
74 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't book
They cancelled the day before, not reliable and very disappointing.
August 20, 2022
Unprompted review
Advertisement
I rent automatic vans on a regular…
I rent automatic vans on a regular basis from Go Rentals. They are a great, trustworthy company and really easy to deal with.
June 25, 2022
Unprompted review
If I could give 0 STARS I would!!
If I could give 0 STARS I would!!
Was directed to this company from KAYAK. Booking was made but never received email confirmation. I tried to call, email NO luck, they have charged my card, I logged into my account and I don’t have any booking.
Does anyone have any idea how to reach them?
June 15, 2022
Unprompted review
Could not cancell reservation online, phone, email
Could not cancell reservation online. Not reachable by phone or email. The credit card was charged. Will need to resolve issue with the bank. Looks like scam.
February 2, 2022
Unprompted review
Advertisement
Go rentals went above and beyond when…
Go rentals went above and beyond when the car I was ment to hirer wasn't returned on time.
They dropped my family and myself at our holiday home in 2 cars and then delivered our hirer car off next day.
They gave me eta's and updates throughout. Jake was super helpful and gave me options. He has great customer service and I would definitely use again.
August 7, 2021
Unprompted review
The worst car! DO NOT RENT FROM THIS "COMPANY"
Do not rent from this company, they intentionally mislead us saying they have a great car, no older than 3 years but those were all lies and unfortunately we paid everything in advance.
They gave us a muddy and rugged car, I'm really sorry I can't put pictures with that "thing".
We gave back the car next day and they didn't gave us the difference for the unused days.
Please DO NOT RENT anything from the "COMPANY" as you'll get a WRECK!
July 22, 2021
Unprompted review
Very trustworthy! Will use again.
Great company to deal with. Borrowed a LWB auto van and it was brand new, very tidy and just what I needed. Great service from the staff too who were helpful and friendly. Very trustworthy business to deal with and no messing around!
June 21, 2021
Unprompted review
Excellent service
My family hired a last minute 17seater minibus. Great journey and excellent service. Will definitely recommend.
July 18, 2020
Unprompted review
Advertisement
5* service
The service from enquiry to booking on line has been 5* . ALL of the team have been so helpful and provided all the information I asked for in a timely manner.
July 18, 2020
Unprompted review
Great minibus
Great minibus, accomadated everyone comfortably and did a fantastic journey in the Welsh Hills. Would recommend to others.
July 18, 2020
Unprompted review
Thumbs up
My dad, siblings, brother in law & kids used the minibus from these guys, the minibus 🚐 was excellent and the driver was extrodinary mashaa Allaah..
Would not hesitate to rent again.
July 18, 2020
Unprompted review
Advertisement
Solid minibus
Solid minibus. Got us up and down many roads with ease. Service was quick and easy. Would recommend!
July 17, 2020
Unprompted review
Advertisement
Thank you so much for the great price…
Thank you so much for the great price and the near immaculate van. It was a pleasure.
July 17, 2020
Unprompted review
Excellent place to hire from
Excellent place to hire from. Honest and straight to the point
July 17, 2020
Unprompted review
Wales trip
Thank you very much for the last minute arrangement of the minibus. Quick, cheap and easy
July 16, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.