GOCARE.COM Reviews 279

I FIND OUT IM BEING BILLED £30 FOR a subscription that i didnt need or want ..and you cannot contact them except email which they dont reply..how can you cancell these payments.Anyone know please,,...SCAMMERS

Scamers , i didn't sign any subscription, they take £30 from my account.. another theves on the web..

They stole £29 from my account. Beware, this firm is a scam.

They got my phone for about 3 weeks and didn't say a word about the repairment process. I tried to contact the service center several times but they just kept silence! When I got the phone back nothing changed...

I'm just paid to renew my iphone coverage back in December.. Now i need to make a claim but website is down and phone number doesn't work.. When did they close shop and were refunds issued????

I can't contact anyone. I'm a college student that paid $69.99 for their insurance. I was calling to try and use it but all the calls failed. I'm glad I didn't send off my phone, I should have known this is a scam.

They have had my sons computer for a month. Waiting for an update. Have sent multiple messages asking for an update on the servicing of computer. no response. Its been way too long. I need answers. Where is this computer>

Every time I call or send an email I don't get any response. Now the voicemail message say the claims are being managed by Fortegra Financial - Have these guys gone out of business? They have my sons school issued Ipad.

Concerned Dad

I have been trying to contact GoCare regarding a claim for 3 weeks now. No replies to email, can't "chat", nobody answers the phones.. are they still in business???

Kids are prone to cause damages to the electronic devices because of the way we handle. This happens even if we educate them how to handle it. So anything can happen and this plan for a little fee comes in very handy.

I filed a claim and expected contact within the 4 - 6 hour SLA that's promoted on the site. I called two days later to be told 'all our claims and purchases are backed up. We don't know when our system will be back up, call us again Monday.' Given the issue is on GoCare's side I'd expect proactive and regular communication to those affected. Poor customer experience, especially given it's for my son's school computer and they'll give him a loaner only through the end of this month.

Thank you Connie at chat live. Thanks for helping adding the serial number to my device for insurance purposes. You willing to help me and awesome professionalism. Thanks again!

I have not used the service as of yet. But I do not like getting an email to rate the company every week.

I haven't had to use the insurance yet but I've contacted them a few times with questions and always have quick response.

Been paying for this insurance for a few years now. I now have the insurance on both my phone and my wife's. I have not made a claim yet. My phone has a small crack in the screen that I could claim and it needs fixed but I fear being without my phone for a long duration.

I have only had the policy for 10 months so far. The only glitch so far was having to send in more detailed photos of the phone that showed what they saw was not damage. I fortunately have not had, nor want to have an occasion to file a claim.

Too soon to leave a review about the insurance coverage! Why not wait until a claim has been made so clients can make a judgement about how the claim is handled? The website is awful, clunky and lacks clarity.

Site doesn't work right

GoCare is a very good service for insuring your valuable electronic devices